Smileactives Reviews 597

Does not deserve a star! What a scam! Someone needs to shut them down.

I don’t like being insulted everyday by their commercials saying you don’t want teeth like your Nana or Papa.

Criminals. I cancelled my subscription only to be charged again and again. Finally got a person on the phone who was unhelpful and rude. Had to raise my voice to be heard. This company is terrible. Do not recommend. Zero stars.

I ordered the BOGO deal being promoted on FB for $25 to try the Smileactives whitening gel. I received the product and tried it out for a month and noticed minimal results if any. I had no intentions of purchasing again. The month after my purchase, I received a large bottle of whitening gel that I had not ordered and noticed a new $30 charge. I was completely unaware of any subscription that I had signed up for and had never created an account with them, so I contacted customer service. I was then told that I was signed up for a 3 part payment plan for the $90 bottle of whitening gel sitting in front of me. After going back and forth with customer service, the only thing I am able to do is return the product (I pay all shipping costs) and hope they will refund my money and cancel any further charges. Though after reading through other people's experiences with this company I know I will have to continue checking in to ensure this actually happens.

Do not give them your credit card information. After 3 phone calls, i still cannot cancel a subscription I never placed in the 1st place

If there was a negative number I would rate this product. It wasn't an effective product and when you try to cancel they continue to charge your account. I had to make several calls to get them to stop sending the product. I had to pay to send them back and then theycharged my account for shipping so it cost me 22.00 in postage fees. They lie and tell you one thing but your credit card reflects another. Do not get involved in this company. Morgan

Do not buy it. They scam you into paying for 3 months supply when you only order a trial size. Does not work either....

Mostly concerned about subscription.
If you think you are buying a single container of their product, you are wrong, wrong, wrong. After I canceled the subscription, they said I had $122 I still owed them. Shady business model.
Simply for this reason I do not recommend them.
Why is it a person cannot buy a single unit of of a product these days?

Three things that are bad.

1.Products do not work well, very little improvements.
2. They keep sending you products after canceling.
3. They are terrible about returns and credits.

Please do not waste your time and money

This company is a rip off. Canceling account was very painful and price practices are also a scam.

I would never buy this product. Their commercial indicates that older people have bad looking teeth. I find this very offensive!

BUYER BEWARE, unsuspecting buyer doesn't realize they auto signed up for a subscription. Then very difficult to get the subscription cancelled. Product itself did not work as advertised

This company has the worst customer service I have ever dealt with. They run you in circles and hope you finally go away. They sign customers up for auto delivery without them knowing. This is a legalize scam : yes stay away from this company cause you’re not gonna get anything good. get out of it specially their customer service

The company is AWFUL!! Made an order 1x there was no way of me knowing I was in a subscription once I placed the order
Contact Smileactives spoke to Mary explained my situation. She did not want to cancel themselves membership. Finally I was told it was canceled through an email. Nope not true I once again get charged and received an email of a break down of what I will owe in the near future. I contacted my CC company to dispute it and closed my account. Once again I was charged because it’s a subscription. Now I’m on hold 45mins waiting to talk to my CC company as I type this. I would NEVER EVER recommend this company. They are awful business people.

Received Smileactives kit in December. Drinking numerous cups of coffee throughout the day perhaps made the product ineffective for me. On Jan 10, 2026, I received a 2nd shipment I had not requested, along with a $47.90 charge on my CC. When I called for return instructions, I was told it was a 'subscription.' I advised I had not understood the original transaction as such, but was advised the sub would be canceled & credit issued if the unwanted shipment was returned promptly. It was returned the following day, in it's original packaging, & I paid the postage. After 3 unacknowledged emails to Smileactives questioning my 'Money Back Guarantee' refund, it is now March 11 & NO REFUND!

This company is nothing but a scam. Product doesn’t work and once they have your credit card information, they signed you up for automatic shipments and subscription without your knowledge. They make it next to impossible to cancel and continue to keep you on the hook. Don’t take the bait. Cancel as soon as possible. They will not refund your total charge but cut your losses and end the subscription. I lost $20 but that was better than any alternative. They even go as far as trying to sell you another product.

This company sucks. The reason I say that is because they have a hidden membership that you don't anything about when you order the product, you have no idea that you become a member, then it's hard as hell to get out of it without losing money.
If you return the product, it costs you money to return, I'm totally pissed off. Bad business! And the product is not that great!

They send huge amounts of the product, way more than I could ever use in three month. I had to report them to the BBB.

But... it is a good product that you ADD to your regular toothpaste.

Their electric toothbrush is fabulous!

Horrible company, spent 45 mins on the phone to cancel my auto pay because their product doesn't do ANYTHING! Now they are still trying to bill me! RHN FROM THIS COMPANY! If I could do a 0/5 stars I would!

It deserves a zero. After receiving the product a few days ago, I read the reviews. Thankfully I did as I was signed up for auto shipped which I NEVER asked for OR was told about. I was able to cancel via PayPal. Also, I thought I was receiving 2 full sized bottles and instead received 2 travel size bottles. Will never buy again or recommend no matter how the product works which based on performance reviews I shouldn’t expect much🙁