SmileDirectClub - Spain Reviews 

349
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Had an excellent experience at San Juan office. The manager was really nice and attentive. She explained everything very well. Would definitely recommend to my friends and family.

Company replied

Rated 5 out of 5 stars

I just wish the data of my credit card would be processed once I have finally received the diagnosis from the dentist (3 days after visit) thus I could decide upon have the lower or both jaws adjusted... See more

Company replied

Rated 1 out of 5 stars

Nuria was very friendly but I didn't like it at all that I had to put the i fo of my credit card on the first appointment without knowing if i will be your client or not. I printed out on that right m... See more

Company replied

Rated 5 out of 5 stars

I am more than satisfied with the treatment received from the company SmileDirect Club Valencia, especially I want to mention the professional Eduard who attended me with exquisite tact. He explained... See more

Company replied

4.4

Excellent

TrustScore 4.5 out of 5

349 reviews

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4.4

All reviews

(349)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Linda did a great job

Linda did a great job, no rush and explained every single process. Very satisfied with her work

January 14, 2022
Unprompted review
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Reply from SmileDirectClub - Spain

We're so happy to see this review. Thank you so much!

Rated 5 out of 5 stars

The review was correct and kind

The review was correct, i felt good athmosphere and the workers were proffessional and kind.

January 6, 2022
Unprompted review
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Reply from SmileDirectClub - Spain

We appreciate your positive words! We're honored.

Rated 5 out of 5 stars

I didn’t know what to expect but…

I didn’t know what to expect but Stephanie made me feel very comfortable. She explained everything to me so well, I left very excited about starting my journey into a prettier smile.

January 1, 2022
Unprompted review
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Reply from SmileDirectClub - Spain

Hi there, Dee. Thank you for this awesome review!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Great customer experience. High recommeneded

December 17, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Alfonso, we're proud of our team – thank you so much for the shout out!

Rated 5 out of 5 stars

Fantastic service today from Carina and…

Fantastic service today from Carina and Laura in the Malaga clinic, they were professional and friendly and I would highly recommend visiting them. I look forward to my treatment!

December 14, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

S, we really appreciate your positive review!  

Rated 5 out of 5 stars

The staff was so very kind and…

The staff was so very kind and professional!

December 8, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Caro, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Rated 5 out of 5 stars

Stephanie is a great

Stephanie is a great, dedicated and professional person you have on your staff. She explained me all the process in detail and was delicated during the scanning process. Outstanding service.!!!

December 4, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Marco, we're proud of our team – thank you so much for the shout out!

Rated 5 out of 5 stars

Professionalism of SmileDirect Valencia

I am more than satisfied with the treatment received from the company SmileDirect Club Valencia, especially I want to mention the professional Eduard who attended me with exquisite tact. He explained me step by step and solved my thousand questions about the treatment. He repeated everything from start to finish with a kindness to thank. I definitely recommend this store in Valencia, I encourage everyone to go without any doubts!

November 30, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

We appreciate your positive words! We're honored.

Rated 1 out of 5 stars

Nuria was very friendly but I didn't…

Nuria was very friendly but I didn't like it at all that I had to put the i fo of my credit card on the first appointment without knowing if i will be your client or not. I printed out on that right moment that i didn't like it at all and it was in appropriate where she told me that my only option was to call to a number to cancel it. The first thing i did when i stepped out was calling this number which makes me still insecure! This is the only reason i am not choocing this clinic for my treatment.

November 24, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Hi Stavri, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Rated 5 out of 5 stars

Is was excellent

Is was excellent, Daniela was excellent explaining and showing me everything.

November 17, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Hi Jesus. We're so happy to see this review. Thank you so much!

Rated 5 out of 5 stars

Amazing people and wonderful costumer…

Amazing people and wonderful costumer servide. SAADIA AND Dana explain me everything I want to know.

November 9, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Faezeh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.   

Rated 5 out of 5 stars

Really nice Customer-Experience.

Really nice Customer-Experience. Fast, instructions easy to follow, and full explanation of the process ahead of the first visit.

Compliments to Cristina, who tailored me in this first visit.

November 3, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Hi Alex. We appreciate your positive words! We're honored.

Rated 5 out of 5 stars

very professional and super friendly

i felt very comfortable and Augusto who attended me was very professional and clear with all the instructions and the information he provided. i'm looking forward to start my treatment soon. i am exited to receive the aligner.

October 26, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Markus, thank you for your kind words and this wonderful review!  

Rated 5 out of 5 stars

Excelente service!

Excelente service!! Like always!

October 22, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Wendy, thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

It was super nice

It was super nice! The comfort and relax that I felt was amazing, I have to thank Saadia who put her effort to be clear and super friendly, she deserves a 10/10. We solve every doubt about the process and it was super legal. I’m happy that I found this place and the way they treat me.

October 21, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Rated 5 out of 5 stars

Credit card daya

I just wish the data of my credit card would be processed once I have finally received the diagnosis from the dentist (3 days after visit) thus I could decide upon have the lower or both jaws adjusted. This way the payment is done before any decision could be made.

October 21, 2021
Unprompted review
SmileDirectClub - Spain logo

Reply from SmileDirectClub - Spain

Hi, Ulla. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, excellent and fast service

October 14, 2021
Unprompted review
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Reply from SmileDirectClub - Spain

Wilmarie, muchas gracias por tus bonitas palabras y el excelente comentario que has publicado.

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