Smileie 

It's all scam - they aren't genuine orthodontists. The aligners are promised to straighten your teeth and meet your expectation, they will ensure you the results but it's all fake and they don't do anything if you have concerns or you feel the aligners aren't working. Once your money is gone - it's gone. But the only way around it to stay safe and get CBS - ACCC involved so they can investigate.

Great price, excellent communication. 10/10 thank you smileie team, I look forward to receiving my retainers!

They’ve been so prompt and answered any queries I’ve had with kindness and professionalism. I’m really looking forward to starting the program!

Amazing experience, I started my journey with Smileie after letting my teeth shift after braces.
The process was made so simple, I have had my personal consultant Nicky throughout my entire experience including follow up. It’s not often that you find a company with exceptional communication skills.
I highly recommend Smileie to get your smile back on track!

Excellent value and ongoing support throughout the whole process. The feedback, response times and wait times for the products was exceptional. Their service from the very first query to post treatment has been seamless and stress free. Highly recommend Smileie!

Affordable prices and the retainers work- I got it for my gap. They also sent a teeth whitening product (havent’t used it yet), but I have gone to my dentist afterwards and have no issues. The retainers work! So worth the price!

Great value and ongoing support via email has been top-notch.
Halfway through treatment, some good visible improvements so far and no issues.
Lost a couple of aligners and a simple email and replacements were all sorted.

Couldn't be better, especially at this price!
The customer service is online only, but they are very responsive to emails. I have had multiple impression kits sent and replacement aligners taken care of when they have been lost or broken in a very timely manner.
I have about 20 weeks to go but I'll be back to post my before and after pics.

I had such a great experience with Smileie throughout my aligner journey. The whole process was smooth, well-explained, and very friendly from start to finish.

A special thank you to Nicky — she was incredibly helpful, patient, and always ready to answer my questions. Her support really made me feel confident and comfortable during the treatment.

I’m so happy with my results. My smile looks natural and I feel so much more confident now. Highly recommend!

Clear and simple to use website made ordering a product easy.
Helpful and quick to respond to any queries.
Simple kit with clear instructions and easy process for taking moulds.
Detailed images for expected progress regarding treatment.
Really pleased with the process so far and looking forward to starting my treatment.

I have been concerned about my teeth since my 40s when they started to become crooked. Ive been very self conscious , so was looking online and found smiley. My customer service agent is Nicky and she has been amazing! promptly replies to all my questions, and is very helpful. The process of making the moulds of my teeth has been easy to navigate and I am expecting to receive my retainers very soon! am so excited and will be leaving a finished result review in. a few months, thus far the process has been easy and seamless. Am so happy that this service is available and affordable. am feeling very grateful :)

Everything is going well so far. I havent received my aligners yet but the 3D preview looked pretty well done. And customer service is very good.
I would definitely recommend 👍👍

Great customer service. Responsive to emails. :)

I’ve had a really great experience so far and couldn’t be happier with the service. The team has been professional, responsive, and clear at every step, and the process has been smooth from start to finish. Everything was explained well, and I felt confident approving the preview knowing they genuinely care about quality and customer satisfaction.

Update: Rather than acknowledging the poor customer service and attempting to fix the issues reported, I'm now receiving childish, sarcastic emails from the Smileie Customer Service Team upon leaving a review detailing the poor customer experience. I've never dealt with such unprofessional behaviour from a company.

Email from Smileie: 7 February 2026

Hello Peter,

A very huge thank you for taking the time to leave us a 1-star review — we truly appreciate the effort.

Especially after we tried our best to support you by providing free refinements and additional services, even though you paid only once and we never said no to any of your requests. Still, thank you very much for the generous 1-star rating after all that.

Once again, many thanks for your time and feedback.

Take care.

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Reply email from me to Smileie: 7 February 2026

Hello (name removed),

Firstly, I don’t appreciate your childish, emotional and sarcastic email. It’s very unprofessional.

Secondly, by claiming you have provided free refinements and additional services, having never said no to any of my requests even though I only paid once, you are framing it as doing me a favour. In fact, you are fulfilling a guarantee made by Smileie which states that if a treatment is unsuccessful, refinements and additional aligners are provided to achieve the promised results. That’s the product I purchased—not charity. I have vehemently and religiously followed all instructions- if Smileie's product has not been successful, the need to provide refinements is on Smileie, not me.

The 1-star review on Trustpilot was based on the repeated, significant delays in service: multiple 7–8 week waits for impression kits, responses, and shipping; and no proactive communication or apologies until I followed up (often multiple times). These weren’t isolated; they were the pattern across a long period. These total of these delays add up to over 5 months. Despite me making you aware of my dissatisfaction through those follow-ups, Smileie showed a complete lack of concern or care, which ultimately led to the negative review—after all, I’d previously left a generous 5-star review shortly after starting treatment. It was your service that lost you that 5 star review.

Had your email on January 12 acknowledged the two-month delay, taken any ownership of Smileie’s poor customer service, or outlined concrete steps to prevent further issues, the review never would have happened—or I would have removed it once things improved. Instead, the sarcastic “thank you for the generous 1-star rating” response confirmed the ongoing attitude problem. Perhaps Smileie should take ownership of these downfalls and correct the service, rather than blaming customers on the receiving end.

My goal remains simple: straight teeth, as advertised and guaranteed. The latest aligners have shipped (finally, after close to 3 months), and I’ll continue uploading progress photos as required (via email if the portal fails again). If the treatment succeeds without more unexplained delays, poor service, and poor attitude, great—I’ll happily update or remove the review to reflect that. But if further issues arise due to the same service shortcomings, I’ll have no choice but to escalate via chargeback and/or consumer affairs, and add more details to the review for transparency.

I’m open to a better experience moving forward, as you mentioned wanting to provide one. Faster responses, ownership of service failures, a better attitude, and reliable shipping would be a good start.

Regards,
Peter

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Reply email from Smileie to me: 8 February 2026

Hello Peter

Thank you for email. I really appreciate it.

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Original Review:

Dealing with this company has become an absolute nightmare. They are unprofessional, display zero care for their customers, and I have had multiple delays of weeks or months waiting for a response to emails or for products to be shipped.

Here’s an overview of some of the delays:

• Follow-up after Completing Aligners (Late 2024/Early 2025): Sent final aligner photo in Dec 2024; no response until follow-up on Feb 4, 2025 (8-week delay). Smileie Customer Service Representative then requested new photos for refinement.
• Refinement Impression Kit Shipping Delay (Early 2025): Provided address on Feb 11, 2025; kit still missing until follow-up on April 2, 2025 (7-week delay). Representative sent tracking the next day.
• Follow-up on Final Outcome (Late 2025/Early 2026): Reported unsuccessful third plan with photos on Nov 10, 2025; acknowledged Nov 13 with “I’ll get back soon.” No word until follow-up on Jan 12, 2026 (2-month delay). Representative confirmed new aligners shipping, no apology.

Great, reliable and Friendly Staff!

Amazing customer support and incredible results. Couldn’t be happier with the results. I was sceptical at first due to the price, but beyond happy with how it’s going!

I’ve had a great experience ordering retainers here. I’m a returning customer and have always been satisfied with the service.

Smileie has given me great straight teeth and the support is amazing. They’re good at assisting with all support I require and request.

I recently completed my treatment with Smile Perfect (Smileie) and honestly, it has been one of the best decisions I’ve made for myself. From start to finish, the process was smooth, professional, and surprisingly easy to follow. The team was always friendly, supportive, and ready to answer my questions whether it was about fitting, progress, or aftercare. My aligners were comfortable, and I started noticing visible results much sooner than I expected. The instructions were clear, delivery was fast, and communication was great throughout my journey. Now that I’ve finished my treatment, my teeth look amazing — straight, clean, and exactly how I hoped they’d turn out. I feel so much more confident smiling again. I also appreciate how Smile Perfect genuinely cares about their customers, even after treatment. They continue to offer helpful advice and support, which really shows they stand by their work. I’d highly recommend Smile Perfect to anyone considering aligners because they’re affordable, reliable, and truly care about giving you the best result possible. Thank you to the whole team for helping me achieve the smile I always wanted!