smileie.com Reviews 

1,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and patience of the staff, who provide excellent guidance through the impression process, often via virtual consultations. Many people appreciate the personalized support, making the overall experience smooth and easy. Consumers also note the quality of the service and product, with many seeing positive results for teeth straightening and a better smile. However, some customers also noted significant issues with the product, reporting aligners that were loose, ineffective, or failed to deliver expected results. A few other people also felt that customer service was poor, experiencing slow responses, difficulty with refunds, or encountering unhelpful interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and clear... See more

User experience

Consumers find the user experience to be positive, with many reporting that the process was easy, simple, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional communication,... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing satisfaction with the results,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more

Rated 5 out of 5 stars

Smilie company is well priced and fairly affordable. They offer night time aligned I’m excited about. I have received them yet and will leave another review then, but so far feels worth it to invest i... See more

Company replied

Rated 5 out of 5 stars

Impressions were difficult at first without help and by myself. After setting up a virtual consultation with Dr Arooj the impressions came out perfect the first time both top and bottom. She was very... See more

Company replied

Rated 5 out of 5 stars

From the beginning, I have found the process well organized and thorough. The aligners are doing the trick as I have seen results after the first aligner! I am using the nighttime upper and lower alig... See more

Company replied


Company details

  1. Cosmetic Dentist

Written by the company

Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.

Support & Convenience You Can Count On

24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.

24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.
Our team is available 24/7 via live chat to assist you at every step, from getting started to completing your treatment. We also offer free 24-hour shipping so you receive your aligners quickly without any extra cost. Your comfort, convenience, and satisfaction are our top priorities.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,004)

284 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Dr. Jay was extremely helpful when it came to making the impressions. He explained it very well, gave very good examples and checked the progress each step of the way.

April 28, 2026
Rated 5 out of 5 stars

Dazzling smile loading…

Getting the molds correctly done were hard for me! Dr Jay was enthusiastic and patient and he had the teaching technique down perfectly. I got them right on my first try with him and am looking forward to the results!

April 21, 2026
Rated 5 out of 5 stars

Smileie, Excellence from start to finish

Brett Arndt, the Smileie representative, was very good to deal with and very professional. He made the whole process very easy. I used SmileDirectClub for four years because the walls of their aligners were too thin. After each series, they had to send me a new impression kit and a new series of aligners. I’m probably one of the reasons they went bankrupt. Smileie, on the other hand, had better quality aligners. Their whole process and communications were excellent. In addition, the price was better than any other similar service. Consequently, I am no longer self-conscious about my teeth when I’m talking to others because my teeth are perfect. Thank you, Smileie!!

April 17, 2026
Rated 5 out of 5 stars

I gained much more understanding of…

I gained much more understanding of what was needed for workable impressions. Dr. J's instructions and directions were easy to follow. This counseling was much needed as the written instructions are severely lacking.

April 14, 2026
Rated 5 out of 5 stars

GOOD

Dr. Arooj and Brett were both very helpful! Great friendly experience and easy to follow instructions from both of them

April 13, 2026
Rated 5 out of 5 stars

Easy peasy lemon squeezy

Overall really great experience. My video walk through was super helpful getting the right impression. Once he realized I was a visual learner he had no problem walking me through what was needed. Only helpful tip was to place the timer where it can be seen. Sitting there with your mouth open feels like forever. If we see the time going by it can be helpful to know the end is near. Plus it helps to gage if we're going to slobber on ourselves or not. It's pretty hard to swallow trying to stay still. Overall great experience and made me kinda laugh at myself. 😅
I'm super excited to see when my sets arrive! I have high hopes for this company.

April 13, 2026
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Reply from smileie.com

Thank you so much for your kind feedback. We’re really happy to hear the video walkthrough made the impression process easy for you.
Great suggestion about the timer too. We’ll definitely share it with our team.
We’re excited for you to receive your aligner sets! 😄 If you need anything, we’re always here to help.

Rated 5 out of 5 stars

Never too late

I am a 60 year old and I always hated my smile. SMILEIE was easy and fast. I'm glad I did it.

April 11, 2026
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Reply from smileie.com

Thank you so much for sharing your experience. We’re truly happy to hear that Smileie made the process easy and fast for you.
It’s never too late to feel confident in your smile, and we’re so glad to be part of your journey. We really appreciate your trust in us!

Rated 4 out of 5 stars

Need more direction on the impressions-a video would be super helpful

It would have been super helpful if they gave you the full video tutorial of exactly how to do the impressions instead of just explaining what the book says. Because I ended up going through two sets of putty just trying to get a correct impression before they just had me wait to do the video appointment where he explained it step by step. Otherwise Dr J was super helpful.

April 10, 2026
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Reply from smileie.com

Hi Nicole,

We’re sorry to hear that the initial impression process felt unclear, and we completely understand how a step-by-step video would have made things easier. We’re actively working on improving our guidance, including more detailed video support, to make the process smoother for our customers.

We’re glad to hear that your virtual appointment with Dr. J was helpful and that you were guided properly through the process.

Rated 5 out of 5 stars

Dr Arooj was a great impression guide!

Dr. Arooj was extremely helpful and easy to work with online. She gave me some useful tips and guided me through smoothly and easily to get 2 perfect impressions after I struggled through on my own. It was nice to have the direct feedback and reassurance as I was doing the impressions and after the impressions were done right there in the moment.

April 9, 2026
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Reply from smileie.com

Thank you so much for your kind feedback. We’re really glad to hear Dr. Arooj was able to guide you through the process and help you get perfect impressions. We’re happy the live support made things smoother and gave you the reassurance you needed. We truly appreciate your trust in us!

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