smileie.com Reviews 

1,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and patience of the staff, who provide excellent guidance through the impression process, often via virtual consultations. Many people appreciate the personalized support, making the overall experience smooth and easy. Consumers also note the quality of the service and product, with many seeing positive results for teeth straightening and a better smile. However, some customers also noted significant issues with the product, reporting aligners that were loose, ineffective, or failed to deliver expected results. A few other people also felt that customer service was poor, experiencing slow responses, difficulty with refunds, or encountering unhelpful interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and clear... See more

User experience

Consumers find the user experience to be positive, with many reporting that the process was easy, simple, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional communication,... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing satisfaction with the results,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more

Rated 5 out of 5 stars

Smilie company is well priced and fairly affordable. They offer night time aligned I’m excited about. I have received them yet and will leave another review then, but so far feels worth it to invest i... See more

Company replied

Rated 5 out of 5 stars

Impressions were difficult at first without help and by myself. After setting up a virtual consultation with Dr Arooj the impressions came out perfect the first time both top and bottom. She was very... See more

Company replied

Rated 5 out of 5 stars

From the beginning, I have found the process well organized and thorough. The aligners are doing the trick as I have seen results after the first aligner! I am using the nighttime upper and lower alig... See more

Company replied


Company details

  1. Cosmetic Dentist

Written by the company

Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.

Support & Convenience You Can Count On

24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.

24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.
Our team is available 24/7 via live chat to assist you at every step, from getting started to completing your treatment. We also offer free 24-hour shipping so you receive your aligners quickly without any extra cost. Your comfort, convenience, and satisfaction are our top priorities.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,004)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was great

It was great. The doctor was very helpful. The Zoom call helped a lot with my impressions.

April 9, 2026
smileie.com logo

Reply from smileie.com

Thank you so much for your feedback. We’re really happy to hear the Zoom call and doctor’s guidance helped you with your impressions.
We appreciate your trust in us and are glad you had a great experience!

Rated 5 out of 5 stars

Virtual impressions Help

Dr. Jay was very helpful during the virtual impressions assistance.

April 7, 2026
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Reply from smileie.com

Thank you for your feedback. We’re glad to hear Dr. Jay was helpful during your virtual impression session. We really appreciate your trust in us and are happy you had a smooth experience!

Rated 5 out of 5 stars

Tips for molds

The molds can be a little difficult to make so here are some tips!

Make sure you are following the instructions included with your mold kit, paying particular attention to time. You want to mix your catalyst and base for roughly 45 seconds but you don't want to wait too long to get them into the trays.

Do not fill the tray with the material all the way to the back edges. This is important. You need enough towards the front to cover all of your teeth completely to the gum line. I found that filling the tray but leaving a full centimeter empty on each side of the tray worked well.

The last tip is to make sure you press down evenly in one smooth motion. You need the material to cover your teeth completely; well over your gum line. The last tip is to continue pressing down with your fingers to hold the tray in place until the mold has hardened.

April 7, 2026
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Reply from smileie.com

Hi Kelsey,
Thank you for sharing these detailed and helpful tips, we really appreciate you taking the time to help others. We’re glad to hear you were able to get a good result with your impressions. 😄
Thanks again for your support!

Rated 5 out of 5 stars

Very patient

Very patient, kind and supportive.

April 6, 2026
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Reply from smileie.com

Thank you so much for your kind words. We’re really happy to hear you felt supported and cared for throughout your experience.

Rated 5 out of 5 stars

Great directions

Great directions, thank you!

April 1, 2026
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Reply from smileie.com

Thank you for your feedback 😊 We’re glad the directions were helpful!

Rated 5 out of 5 stars

The video call to help me with my…impressions set

The video call to help me with my impression set was awesome. The doctor was wonderful and answered every question I have.

April 3, 2026
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Reply from smileie.com

Thank you for sharing your experience. We’re so glad the video call was helpful and that all your questions were answered.

Rated 5 out of 5 stars

Very helpful

Very helpful! Was able to get my impressions done on the first try.

April 4, 2026
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Reply from smileie.com

Thank you for your feedback. We’re glad you found the guidance helpful and were able to complete your impressions successfully on the first try.

Rated 5 out of 5 stars

I was struggling to get my impression…

I was struggling to get my impression made. We were able to set up a time on zoom and it went very well. Now hopefully when I get the liners they fit correctly and I get the results I want.

April 3, 2026
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Reply from smileie.com

Thank you for sharing your experience. We’re glad the Zoom session went smoothly and hope your liners fit perfectly and deliver the results you’re looking for.

Rated 5 out of 5 stars

Dr. Arooj

Dr. Arooj helped me step by step complete my impressions. Extremely helpful in completing the process. Thank you for your patience and I look forward to the process moving forward.

April 3, 2026
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Reply from smileie.com

Thank you for your kind words. We’re glad Dr. Arooj could guide you through the process and make it easier, and we look forward to seeing your progress.

Rated 5 out of 5 stars

Dr Arooj

Dr. Arooj was very nice and able to explain things clearly. She was patient and made me feel very comfortable.

April 2, 2026
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Reply from smileie.com

Thank you for your feedback. We’re glad Dr. Arooj was able to explain everything clearly and make you feel comfortable throughout the process.

Rated 5 out of 5 stars

I was able to perfect my impressions

I was able to perfect my teeth impressions today with the help of Dr. Jay! He was was very helpful while patiently helping me to do the impressions correctly, and virtually. I’m excited to be starting my journey with Smileie!

April 1, 2026
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Reply from smileie.com

Thank you for sharing your experience. We’re glad Dr. Jay was able to guide you through your impressions and that you’re excited to start your journey.

Rated 5 out of 5 stars

I was nervous to do the impression…

I was nervous to do the impression because I got it wrong first time but was very happy to have had the meeting with arooj sibtain, she was great, made me smile 😁

March 27, 2026
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Reply from smileie.com

Thank you for your feedback. We’re glad Arooj Sibtain was able to guide you and make the experience comfortable and positive.

Rated 5 out of 5 stars

Dr. G was so helpful

Dr. G was very helpful and patient, gave us all the tips needed to make the molds a success.

April 1, 2026
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Reply from smileie.com

Thank you for sharing your experience. We’re glad Dr. G was able to provide helpful guidance and tips to make the mold process successful.

Rated 5 out of 5 stars

Dentist made the process easy and…

Dentist made the process easy and smooth. Stayed with me the entire time. Kind and professional.

March 14, 2026
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Reply from smileie.com

Thank you for your feedback. We’re glad the dentist made the process smooth and provided kind, professional support throughout.

Rated 5 out of 5 stars

I highly recommend setting up a virtual…

I highly recommend setting up a virtual consolation to assist with the molds, it was very helpful!

March 27, 2026
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Reply from smileie.com

Thank you for your feedback. We’re glad the virtual consultation was helpful and made the mold process easier for you.

Rated 5 out of 5 stars

Dr Arooj- Great!

Dr. Arooj was very helpful and it was an easy, seamless experience. I wish I had done this the first time around!

March 26, 2026
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Reply from smileie.com

Thank you for sharing your experience. We’re glad Dr. Arooj made the process easy and seamless for you.

Rated 5 out of 5 stars

I had the pleasure of meeting with Dr

I had the pleasure of meeting with Dr. Arooj. She was very professional and made it very simple and easy. Thank you so much for your help! Extremely helpful and highly recommended!!

March 25, 2026
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Reply from smileie.com

Thank you for your kind words. We’re glad Dr. Arooj made the process simple and easy, and we appreciate your recommendation.

Rated 4 out of 5 stars

My experience with Smileie was great

My experience with Smileie was great. Services were well coordinated, and I must applause their customer service team, they really do a great job of following up.

March 10, 2026
Unprompted review
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Reply from smileie.com

Thank you for your feedback. We’re glad you had a great experience and appreciate your kind words about our customer service team.

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