A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more
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Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
Support & Convenience You Can Count On
24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.

Contact info
United States
- Hello@smileie.com
- smileie.com
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It was great
It was great. The doctor was very helpful. The Zoom call helped a lot with my impressions.

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Virtual impressions Help
Dr. Jay was very helpful during the virtual impressions assistance.

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Tips for molds
The molds can be a little difficult to make so here are some tips!
Make sure you are following the instructions included with your mold kit, paying particular attention to time. You want to mix your catalyst and base for roughly 45 seconds but you don't want to wait too long to get them into the trays.
Do not fill the tray with the material all the way to the back edges. This is important. You need enough towards the front to cover all of your teeth completely to the gum line. I found that filling the tray but leaving a full centimeter empty on each side of the tray worked well.
The last tip is to make sure you press down evenly in one smooth motion. You need the material to cover your teeth completely; well over your gum line. The last tip is to continue pressing down with your fingers to hold the tray in place until the mold has hardened.

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The video call to help me with my…impressions set
The video call to help me with my impression set was awesome. The doctor was wonderful and answered every question I have.

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I was struggling to get my impression…
I was struggling to get my impression made. We were able to set up a time on zoom and it went very well. Now hopefully when I get the liners they fit correctly and I get the results I want.

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Dr. Arooj
Dr. Arooj helped me step by step complete my impressions. Extremely helpful in completing the process. Thank you for your patience and I look forward to the process moving forward.

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Dr Arooj
Dr. Arooj was very nice and able to explain things clearly. She was patient and made me feel very comfortable.

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I was able to perfect my impressions
I was able to perfect my teeth impressions today with the help of Dr. Jay! He was was very helpful while patiently helping me to do the impressions correctly, and virtually. I’m excited to be starting my journey with Smileie!

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I was nervous to do the impression…
I was nervous to do the impression because I got it wrong first time but was very happy to have had the meeting with arooj sibtain, she was great, made me smile 😁

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Dr. G was so helpful
Dr. G was very helpful and patient, gave us all the tips needed to make the molds a success.

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Dentist made the process easy and…
Dentist made the process easy and smooth. Stayed with me the entire time. Kind and professional.

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I highly recommend setting up a virtual…
I highly recommend setting up a virtual consolation to assist with the molds, it was very helpful!

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Dr Arooj- Great!
Dr. Arooj was very helpful and it was an easy, seamless experience. I wish I had done this the first time around!

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I had the pleasure of meeting with Dr
I had the pleasure of meeting with Dr. Arooj. She was very professional and made it very simple and easy. Thank you so much for your help! Extremely helpful and highly recommended!!

Reply from smileie.com
My experience with Smileie was great
My experience with Smileie was great. Services were well coordinated, and I must applause their customer service team, they really do a great job of following up.

Reply from smileie.com
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