A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smilie company is well priced and fairly affordable. They offer night time aligned I’m excited about. I have received them yet and will leave another review then, but so far feels worth it to invest i... See more
Company replied
Impressions were difficult at first without help and by myself. After setting up a virtual consultation with Dr Arooj the impressions came out perfect the first time both top and bottom. She was very... See more
Company replied
From the beginning, I have found the process well organized and thorough. The aligners are doing the trick as I have seen results after the first aligner! I am using the nighttime upper and lower alig... See more
Company replied
Company details
Written by the company
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
Support & Convenience You Can Count On
24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.
Our team is available 24/7 via live chat to assist you at every step, from getting started to completing your treatment. We also offer free 24-hour shipping so you receive your aligners quickly without any extra cost. Your comfort, convenience, and satisfaction are our top priorities.
Contact info
United States
- Hello@smileie.com
- smileie.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rough start.. improving
Initial ordering is very fast and directions are clear via directions in the box, email, and how to link in emails. My impressions were difficult for me, but they were initially approved via pictures before I sent the impressions to them. Then after requesting several updates over the course of 2 weeks from arriving at the lab and to make sure they were received and/or approved, I kept getting the run around on answers. They then emailed saying my impressions were not workable and I needed to redo my impressions- also stated they already sent materials. 4 days later I found out that they had not sent materials.
I gave a bad review initially because my experience had been just that. Since then they have tried to make it right.. they said my impressions are in fact workable and I ended up getting my 3D model within 24 hours. I honestly have whiplash from the whole ordeal and just rolling with it now.
I updated to 3 stars because they have been diligent on trying to get the process done asap and make it right. I will continue to update my review throughout the process
March 17, 2026
Unprompted review
Reply from smileie.com
Hi Megan,
We sincerely apologize for your experience and understand your frustration with the delays and miscommunication. This is not the service we aim to provide.
Please share your order details at hello@smileie.com
so we can prioritize and resolve your concern as soon as possible.
Great!!!!
Had a great experience with Dr. Arooj! She was extremely helpful and very patient. Made the process a breeze! Highly recommend!
March 20, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad Dr. Arooj made the process easy and helpful, and we appreciate your recommendation.
The smileie professional was very…
The smileie professional was very helpful with getting my impressions right. Very nice too
March 19, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad our team was helpful and made the impression process a positive experience for you.
Very helpful!
The Dr. was very helpful to ensure my dental molds would be acceptable. Thanks!
March 16, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad the doctor was able to guide you and ensure your dental molds were done correctly.
Zoom Meeting with Dr. Arooj
I had a zoom meeting with Dr. Arooj and it was fantastic. She helped me with my teeth impressions and clearly explained all the steps in the process.
I look forward to discussing my plan with Dr. Arooj once the impressions are analyzed and the retainers are created.
Dr. Arooj is the best !
March 16, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad your Zoom meeting with Dr. Arooj was helpful and that she could clearly guide you through the impression process.
Best customer care
March 16, 2026
Unprompted review
Reply from smileie.com
Thank you for your feedback. We’re glad you had a positive experience with our customer care team.
Reply from smileie.com
Thank you for your feedback. We’re glad our team was helpful and provided a personable experience.
Great customer service with an expert
Great customer service with an expert! Tbee rep took lots of time and made sure I got the process right. A+
March 12, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad our team took the time to guide you and ensure the process went smoothly.
Very professional and helpful…
Very professional and helpful experience with the dentist when I needed assistance with creating my impressions.
March 10, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad the dentist provided a professional and helpful experience while assisting you with your impressions.
I was having trouble getting the…
I was having trouble getting the correct impressions and Dr. Arooj hopped on a zoom to successfully help me. She gave great tips; while making sure I had the tray in correctly every step of the way.
March 10, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad Dr. Arooj was able to guide you step by step and help you get your impressions correctly.
Easy and affordable allignment
Easy and affordable allignment! Communicate with their team was the easiest part!! I wanted to start the new year with straight new teeth, so I started the process in August, and it worked like a charm!
January 1, 2026
Unprompted review
Reply from smileie.com
Thank you for your feedback. We’re glad the process was easy, affordable, and that our team made communication simple for you.
He was very pleasant
He was very pleasant, patient and knowledgeable. My only suggestion is to have him film himself explaining and demonstrating the whole process and post a link to it on the website.
March 9, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad he was pleasant, patient, and knowledgeable, and we appreciate your suggestion for improving guidance materials.
Arooj was the biggest help with doing…
Arooj was the biggest help with doing impressions. I suggest everybody that uses the product to do a free consult with the people on this team, as it was very beneficial.
March 7, 2026
Reply from smileie.com
Thank you for your feedback. We’re glad Arooj was able to help and that you found the consultation beneficial.
I was struggling to get my upper…
I was struggling to get my upper impressions correct. Dr. Arooj was confident from the get go of our zoom meeting. Ensuring that I had the correct trays and giving me the step by step guidance to get them right the first try! I can’t thank her enough for her patience. Now onto straighter teeth.
March 5, 2026
Reply from smileie.com
Dr. Arooj’s guidance really made a difference. We’re glad the Zoom session helped you get your impressions right on the first try and that you’re excited to start your journey to straighter teeth.
My appointment started on time
My appointment started on time, was great and informative. I really appreciate the detailed instructions on how to make my impressions and the professionalism during the process.
March 4, 2026
Reply from smileie.com
We’re glad your appointment was on time and informative. It’s great to hear the instructions and professionalism made the impression process easier for you.
Reply from smileie.com
We’re glad our customer service team could provide helpful and knowledgeable support throughout your experience.
Great communication with Brett and Dr…
Great communication with Brett and Dr Arooj. I had an issue with tray fitment and was able to get on a video call with Dr Arooj and was able to get my impressions done with easy.
February 28, 2026
Reply from smileie.com
We’re glad Brett and Dr. Arooj could assist you. It’s great to hear the video call helped you complete your impressions smoothly.
I had difficulty with impressions
I had difficulty with impressions, I purchased more of the impression making material and made multiple attempts, skipped the video call option and would rather see a dentist in person, my time is valuable to me. You get what you pay for. After reading further reviews, I changed my mind, I’m going with Invisalign!!! BRETT Arndt becomes unresponsive when you ask for a refund, I’ve asked 5 times and he keeps giving me options and run arounds which I don’t like. How can I trust a Business that doesn’t follow policies????? Beware!!!!! Had to file a dispute with my financial institution, thanks but no thanks…It’s all about principle
February 5, 2026
Unprompted review
Reply from smileie.com
We’re sorry to hear about your experience and understand your frustration. We aim to provide clear guidance and support, and we regret that we fell short of your expectations. Your feedback is noted and will be reviewed to improve our process and communication.
Reply from smileie.com
We’re glad you found our team helpful and that your experience was positive.
Arooj was supportive and was great to…
Arooj was supportive and was great to work with. She took her time and explained exactly what I needed to do. I would highly recommend!
February 27, 2026
Reply from smileie.com
Arooj’s guidance really made the process easier. We’re glad she was supportive and that you found her explanations clear. Thank you for the recommendation!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.