Highly recommended! To be honest I was skeptical about purchasing from a Seller on Facebook but, couldn't have been more wrong. Bathing suits I purchased are lovely and fit perfect. The tracking and i... See more
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I have never ordered from this website before but omg the customer service is AMAZING! I ordered the wrong dress size and they were able to change it for me with no hassle or complains, I’m so pleased... See more
I recently completed my first order with the brand. I forgot to use my discount code and so contacted customer service to ask how I could apply it retrospectively. The discount was immediately refunde... See more
Hi, it is Sophia again. Thank you for your reply! Not sure why I can't reply to your reply so I have to edit the previous review. You are a liar and whoever replies to my review represents yo... See more
Company replied
Company details
Written by the company
Founded by a group of young people who love women's fashion trends, Smile Just Love is a designer brand that focuses on French classical style women's clothing. At Smilejustlove.com we love every passion and interest on Earth because it is a reference to your UNIQUENESS. And to create a perfect consumption experience for you is our core vision: To help you Express Yourself. To support you at Smile Just Love.
Contact info
United States
- service@smilejustlove.com
- smilejustlove.com
I ordered 2 tops from this website and…
I ordered 2 tops from this website and they both are amazing,very soft material
July 3, 2023
Reply from Smilejustlove
Thank you for your love and we will improve design.
Thank you for your support!
Wish you all the best.
Unwearable
The product did not match the photo on your website and was made from inferior materials.
Worst than that - one of the sleeves was sewn on back to front so it isn't even wearable...I won't be wasting my money on anything from this business again.
June 13, 2023
Reply from Smilejustlove
Hello,Bec
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails and please check your email box.
Please do not be worried and we will help you solve the problem.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Item received was not what was shown in…
Item received was not what was shown in ads. Fabric was different and made very inexpensively. No way to return the top for a refund without paying postage to ship to China. Promised a refund which never materialized. I finally had to resort to a credit card dispute with my bank.
June 14, 2023
Reply from Smilejustlove
Hello,Stefani
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails and then we refunded to you but failed.At last,we had contacted the bank to make the refund to you.
And our products are all made by our own factory and before delivery, each product undergoes strict quality inspection to ensure that every user receives perfect and cute clothing.
Thank you for your feedback and we are constantly optimizing our product design, accepting customer feedback and suggestions, and making efforts to provide the perfect shopping experience for our customers.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Buyer Beware
The construction and quality of the two tops I received were so bad that I reported this company to Facebook. Frankly it’s pretty close to fraudulent
June 14, 2023
Reply from Smilejustlove
Hello,Holly
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had refunded to you and please check your account soon.
Thank you for your feedback and we are constantly optimizing our product design, accepting customer feedback and suggestions, and making efforts to provide the perfect shopping experience for our customers.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Accommodating but you wont get a refund easily.
Didnt get half my order and when i went to email the customer service the email is undeliverable. No way for me to get a refund on the undelivered item or the item i want to return due to quality issue.
Update:
The customer service team responded back from a different alias and offered me another item in replacement of the refund. They are trying to accommodate me which I appreciate but getting a refund is hard so make sure u know what ure ordering.
May 15, 2023
Reply from Smilejustlove
Hello Sumaira
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And after checking,your package was sent to you on 16/05，and the package was missed by the express delivery and if you can wait for more time,we will resend the shirt to you soon.
Of course,if you do not wait for more time,we will refund to you soon.
Thank you for your feedback and we will strengthen the management of this part.
Sorry again for the shopping unpleasure and if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
CAN'T REACH CUSTOMER SERVICE FOR RETURN
I received my order yesterday, however the sizes are wrong and I need to return them. The email address they provide on their website and in my order does not work! I keep getting bounced email messages. Also, the chat system doesn't respond, it just directs me to the incorrect service email address. I NEED TO RETURN THE ITEMS! Please get back to me!!
June 8, 2023
Unprompted review
Reply from Smilejustlove
Hello,dear
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And could you tell us your order number so that we can help you soon.
Also you can contact us via the email support@smilejustlove.com
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Oversize/different colour
The jumper I purchased was sized very large. My XS was extremely baggy and oversized. The colour was also quite different from the photos and it was several weeks before my order was dispatched.
April 11, 2023
Reply from Smilejustlove
Hello, Lotte
Thank you for your message and we are sorry that this shopping has brought you a not perfect experience.
And after checking,the items that you ordered is S not XS,and the package was missed by delivery company and we had resent the package to you on 12nd,April and it was arrived at you on 24th,April.
And thank you for your feedback and we will strengthen the management of this part.
And we had contacted you via emails to help you solve the problems,please check your email box soon.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us via service@smilejustlove.com at anytime.
Wish you all the best!
Wish you all the best!
DONT BUY FROM THIS WEBSITE
DONT BUY FROM THIS WEBSITE, they use clothes from other websites and sell it at 2 times the price. They will also ship out the item one by one and you wont be receiving the items until another 3 months. I reached out for a refund for a dress i didnt receive 5 months after the purchase, they agreed to refund me and advised me to wait 3-5 days. Waited that time period, messaged them via messenger to say I didnt get any payments and was left on read. Now that i opened a claim on paypal, they are refusing to give me a refund
October 30, 2022
Unprompted review
Reply from Smilejustlove
Hello,Tia
We sorry to bring you a not perfect shopping experience.
After careful verification and inquiry, we had tried to refund to you on March 20th and March 30th, but you initiated a dispute, and we cannot refund you quickly.
Afterwards, we contacted the payment platform and processed a refund for you on April 4th. Please check your account carefully. Therefore, there is no scam at all in our online store, and everything is reasonable and legal. Please stop slandering us! We have been loved and supported by many customers, we don't hope that your words mislead others.
Thank you for your love and support.
And if you any questions,please contact us via service@smilejustlove.com any time.
Wish you all the best.
Reply from Smilejustlove
Hello,Fathmeh
We sorry to bring you a not perfect shopping experience.
After careful verification and inquiry, we had refunded to you on 21st,February,please check your account carefully. Therefore, there is no scam at all in our online store, and everything is reasonable and legal. Please stop slandering us! We have been loved and supported by many customers, we don't hope that your words mislead others.
Thank you for your love and support.
And if you any questions,please contact us via service@smilejustlove.com any time.
Wish you all the best.
At all
At all, the quality, model, and photos on the site are different from the posted ones, they are totally lying and all the material is of low quality and lies, it is completely different.
February 18, 2023
Unprompted review
I just loved the quality of your…
I just loved the quality of your products. So classy and sophisticated styles. I'll shop more in the near future.
February 9, 2023
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