Smile Kitchens Reviews 530

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and expertise throughout the design process. Many highlight the personalized approach, with designers actively listening to ideas, offering creative solutions, and making numerous revisions to ensure satisfaction. The quality of the product, including the 3D visuals and samples, is frequently commended, making the overall service feel professional and enjoyable. However, some customers experienced issues with missing or damaged items upon delivery, leading to delays and frustration. A few also noted that the quality of the product, specifically paint chipping, did not meet expectations after a short period of use. Additionally, some people mentioned that the company's reliance on outsourced production led to a lack of control over delivery issues and aftercare.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, expertise, and patience.... See more

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the high quality of... See more

Service

Users describe positive interactions with service, highlighting the brilliant and fantastic service from... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the ease and pleasantness of the... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high quality of the kitchens,... See more

Based on these reviews

Rated 5 out of 5 stars

Couldn't be happier with our experince with Jon at smile kitchens. We did a few other designs with competitiors and Jon's was the first time we actually got excited. He had a great mixture of design a... See more

Company replied

Rated 5 out of 5 stars

Alicia was our designer and I must honestly say she was absolutely wonderful! From start to finish, she worked tirelessly with us, patiently listening to our ideas and preferences, and bringing our dr... See more

Company replied

Rated 5 out of 5 stars

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non n... See more

Company replied

Rated 5 out of 5 stars

Jon was amazing helping design my new kitchen. He made sure to make the most out of the limited space we have, and managed to fit in all the appliances that I wanted. He was very diligent making sure... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

Online Kitchen design and supply


Contact info

4.8

Excellent

TrustScore 5 out of 5

530 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Helpful

Helpful, honest and modern unique service from Jennifer Ings at Smile Kitchens. Although we didn’t use this company we found Jennifer to be really helpful and really enjoyed the design appointment. She offered some great advice and was very patient.

March 8, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Leah! We’re pleased to hear that you enjoyed your design appointment with Jennifer. Her thoughtful approach is exactly what we aim to provide, so it’s great to know the experience was helpful for you.

We really appreciate you taking the time to share your feedback and wish you all the best with your kitchen project. 😄

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Smile Kitchens from start to finish. We dealt with Matthew Ansaldo‑Taylor, who was absolutely brilliant throughout the whole process.

Matthew was extremely professional, knowledgeable, and clearly knew the products inside out. He took the time to understand exactly what we were looking for and was incredibly helpful with every request and question we had along the way. Nothing ever felt like too much trouble, and his advice really helped us make the right choices.

The whole experience felt smooth and well managed thanks to his attention to detail and willingness to help wherever needed.

We would highly recommend Smile Kitchens and especially Matthew to anyone looking for a high-quality kitchen and great customer service.

February 24, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your fantastic review, Thomas! We’re delighted to hear that Matthew’s professionalism and expertise made such a positive impact on your experience.

Taking the time to understand each customer’s vision and guide them through the details is exactly what we strive for.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Jane was really accommodating when we…

Jane was really accommodating when we were organising design appointments and helping us to follow up afterwards. She was really knowledgeable, practical and realistic with budget and design.

March 3, 2026
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Reply from Smile Kitchens

Thank you for your lovely review, Mandy! We’re delighted to hear that Jane made the process easy to navigate. Her knowledgeable and practical approach is exactly what we aim for, especially when balancing design ideas with budget.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

I had a brilliant experience with Smile…

I had a brilliant experience with Smile Kitchens from start to finish. Working with Kyal as my designer made the whole process genuinely enjoyable. He was knowledgeable, patient, and full of great ideas that helped bring my vision to life. Nothing felt rushed, and he really listened to what I wanted, offering thoughtful suggestions that made the design even better.
Communication was clear and prompt throughout, and I always felt well supported. Every step—from the initial design to placing the order—was smooth and stress-free.
I’m really looking forward to seeing the final kitchen installed, and I wouldn’t hesitate to recommend Smile Kitchens, especially if you get the chance to work with Kyal. A fantastic service all round!

March 5, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review, Marta! We’re delighted to hear that your experience was enjoyable from start to finish. Kyal’s knowledge and creative input are a real asset to our team.

It’s great to hear that communication felt clear and supportive at every stage.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Linje kitchen designed by Corinne

We worked with Corinne on our kitchen design and it has been a delight from start to finish! No question or minor change was too much to ask, Corinne explained everything incredibly thoroughly, and the price we got from Smile was SO MUCH more affordable that everywhere else we looked. Can't wait for the installation to begin! Thank you, thank you, thank you!!!

February 23, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Laura! We’re so pleased to hear that working with Corinne has been such a positive experience from start to finish. Her thorough guidance is exactly what we aim to provide, so it’s fantastic to know you felt fully supported throughout.

It’s also great to hear that the value stood out compared to other options you explored.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Chloe from Smile was brilliant in…

Chloe from Smile was brilliant in helping us to design a kitchen. She listened to our initial thoughts and had great suggestions and ideas. It was great seeing a design come to life and her guidance and advice helped to shape the best way to use our kitchen space. I found Chloe great to work with, incredibly responsive and flexible.

February 24, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review! We’re delighted to hear that Chloe helped turn your early ideas into a design that truly made the most of your space. Her ability to listen carefully while offering thoughtful suggestions is exactly what we aim for.

It’s great to know you found her responsive and flexible throughout the process.

Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Izzy Keziah was fantastic

Izzy Keziah was fantastic. Super patient and easy to work with. Gave goo practical advice and would highly recommend working with her on your kitchen project.

February 16, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your great review, Ben! We’re pleased that Izzy’s patience and clarity helped make your kitchen journey feel straightforward and collaborative.

Delivering a calm and supportive design process is something we take real pride in.

Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Jane at Smile was fabulous

Jane at Smile was fabulous; so informative and helpful and full of ideas. Her kitchen design was stunning! Highly recommend to anyone looking for their dream kitchen.

February 13, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Hannah! We’re thrilled to hear that Jane’s ideas and guidance helped bring your vision to life.

Creating designs that feel both considered and exciting is exactly what we aim for, so it’s fantastic to know that came through.

Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Thanks Tom!

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non negotiables. Kitchen is due to arrive in two weeks time we can’t wait to share the finished result.

January 29, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review, Chloe! We’re thrilled to hear how well Tom supported you from day one. It’s great to know he helped shape the layout in ways you hadn’t considered, while still protecting the elements that mattered most to you.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Jennifer was a great designer

I worked with Jennifer who was very knowledgeable and patient and has a great sense of design. The process was so simple and straight forward, Jennifer was able to create a kitchen plan with a 3D view within the first meeting. Samples were sent out which was so straight forward. Jennifer kept in touch, explained the process fully and overall was very lovely to work with. I would highly recommend to anyone

January 7, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your generous review, Saima! We’re delighted to hear that your experience felt smooth, personal, and thoughtfully guided throughout.

From the initial 3D design to samples arriving at home, creating a calm and enjoyable design journey is something we take great pride in.

Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Great listener, thoughtful and creative

I had a great experience with Jennifer from Smile. She listened to what I was looking for and came back with ideas and designs that brought the kitchen plan to life. I highly recommend her and Smile.

December 10, 2025
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Reply from Smile Kitchens

Thank you for your thoughtful review, Safoora! We’re delighted to hear that your experience with Smile Kitchens felt considered, creative, and genuinely supportive.

Providing a personal, high-quality design experience is something we take great pride in, so it’s lovely to know that came through.

Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

The design process

The design process
John West has been a joy to work with, both listening and understanding our needs as well as bringing his own insight and ideas to the table. We started the process kind of clueless and we ended it with a design that we really love

January 29, 2026
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Reply from Smile Kitchens

Thank you for your lovely review, Rotem! We’re really pleased to hear that the design process helped turn early ideas into a kitchen design you’re genuinely excited about.

Jon’s considered guidance and creative input reflect the approach we strive to offer every customer.

It’s great to hear you loved your final design. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Wonderful experience and a beautiful kitchen

From the beginning to end the whole experience of Smile Kitchens was brilliant. I'd been to see a couple of other kitchen suppliers but Smile was competitive and the whole online experience was easy, stress free and impressive. Suzie my designer was calm, open minded and always willing to work round my ideas even working with her team to see the best option of creating a secret door. Once the order was made I was allocated a support person Mark who was available all the way up to and after delivery to answer a questions from the builders we had - nothing was too much trouble for any of the team. The delivery was also excellent. We had two delivery guys who to be honest were more than that and did far more than just deliver the kitchen. They came with an envelope with lots of information for our kitchen fitter and meticulously ticked off and checked each item as it came into the house, they were extremely professional. The quality of the kitchen is superb and I am over the moon with the end result. I hadn't heard of Smile Kitchens before and only discovered them through seeing a kitchen I liked on facebook and found out where it came from. I'm glad I picked up the phone to enquire as from the moment I spoke to them it felt I made the right decision and I wasn't disappointed.

September 1, 2025
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review, Clare! We’re delighted to hear that your experience with Smile Kitchens felt positive from start to finish. Providing a supportive, stress free process and great value is exactly what we aim for, so it’s wonderful to know that stood out.

It’s great to hear how well Suzie supported your design, and that Mark and the wider team were there to help right through to delivery. We’re thrilled you’re so happy with the quality and final result.

Wishing you many happy memories in your new space. Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

An interior designers first hand view

I’m an interior designer and worked really closely with Corinne from the design team, on my own kitchen plans and she was honestly amazing!! I had very specific ideas (and changed the design a lot!), but she was so patient and happy to keep reworking the design until we got it just right... I think we’re on version 12 at this point, eek.

She made the whole process feel easy and enjoyable, and that level of care and attention to detail really stood out to me. The experience as a whole is very hands on and personal and I genuinely don’t think I could have got to this point without Smile’s support. So affordable for the quality and service. I can’t wait for my kitchen to be delivered. I’m so happy with the experience so far.

October 17, 2025
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review, Natalie! We’re delighted to hear how positive your experience has been working with Corinne. Her patience, adaptability, and attention to detail are a real credit to her, and it’s wonderful to know she supported you through every iteration of the design until it felt just right.

We’re so pleased the process felt easy, personal, and genuinely supportive throughout. Thank you for choosing Smile Kitchens

Rated 4 out of 5 stars

Thorough design process

Isabella was brilliant, she listened well to what I was trying to achieve within my budget, was informative about the design process and some of the benefits that Smile can offer with partners (e.g. discounts with AO etc.) was clear with what she needed in terms of measurements and photos and provided some good ideas. She sent the samples quickly (although the handles didn’t arrive) and provided the 3D design promptly. She was a pleasure to work with.

January 16, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review, Vannessa!

We’re delighted to hear that Isabella supported you so well throughout the design process. Her clear guidance, creative ideas, and ability to work carefully within your budget reflect exactly the standard we aim to deliver.

It’s great to hear the samples and 3D design helped bring everything together. Thank you for choosing Smile Kitchen

Rated 5 out of 5 stars

Great personalised service

We’ve had a great experience with Smile kitchens so far, Jane has been patient, knowledgeable and enthusiastic about our new project. We’ve been quite indecisive and she’s helped us through the process by offering ideas and making countless amends until we were 100% happy with the design. We’ve placed the order this week and excited to have our new kitchen delivered in March! ☺️

January 23, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your positive review, Holly! We’re delighted to hear that working with Jane has been such a great experience. Her patience, knowledge, and enthusiasm are exactly the qualities we value, so it’s wonderful to know she supported you so well through the design process.

We’re glad you felt fully confident in the final design and are excited for the next stage. Thank you for choosing Smile Kitchens. We can’t wait for your new kitchen to arrive.

Rated 5 out of 5 stars

Matt was really helpful

Matt was really helpful, understood our design brief and was very attentive

January 22, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Sally! We’re delighted to hear that Matt understood your design brief so well and was attentive throughout the design process.

Thank you for choosing Smile kitchens!

Rated 5 out of 5 stars

Excellent service, highly recommend Jon at Smile

Jon was excellent. I had quite a detailed plan already and he had reviewed it in advance. He gave really thoughtful advice, good explanation of the products and their benefits and differences of each. The final design was amazing at helping me visualise the kitchen and he added some additional design features to really bring it to life. Jon was friendly, engaged and professional throughout. Thank you Jon!

January 20, 2026
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Reply from Smile Kitchens

Thank you for your thoughtful review, Julia! We’re delighted to hear that working with Jon was such a positive experience.

We’re really pleased the final design helped you visualise your kitchen and that the added design details brought it to life. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

The designer was excellent

The designer - Jon - was excellent. Knowledgeable and helpful in guiding us through the initial design process. We had some bespoke requirements and he was happy to look at alternative solutions for us. Clearly very diligent and thoughtful in how he addressed our concerns. Happy with the process so far!

January 20, 2026
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Reply from Smile Kitchens

Thank you for amazing review, Tom! We’re delighted to hear that Jon supported you so well through the initial design stage.

We’re pleased to hear the process has felt positive so far and look forward to continuing the journey with you. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

TOP SERVICE FROM IAN.

TOP SERVICE FROM IAN.

From the very first email and video call, we knew we could trust Ian, which helped us so much when making our decisions. He guided us, advised us whilst still keeping all of our wishes in mind.

The actual visuals from Smile were 10/10.
The best I’ve seen if I’m honest.

Ian is a top bloke and an absolute credit to the company.

January 1, 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for sharing your amazing review, Joe! We’re really pleased to hear that you felt confident and supported from the very first conversation with Ian.

We’re glad the visuals helped bring everything together and gave you real clarity on the design.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

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