Smileneo | makeO Reviews 

I am very disappointed with my experience with Smileneo.

I paid SAR 7,400 expecting professional treatment and proper customer care. During the final stage of my treatment, I noticed that there were still gaps between my teeth. Before my treatment officially ended, before signing the treatment completion form, and before my fixed retainer appointment, I contacted the company several times through WhatsApp and the app to report my concerns. I waited for about a week, but no one responded to my messages.

Instead of reviewing my case before ending my treatment, I was only contacted to confirm my retainer appointment. After I paid SAR 1,600 for a fixed metal retainer at their partner clinic, Smileneo later approved a refinement treatment.

Now I am being told that if I want to have a fixed metal retainer again after the refinement, I will have to pay for it a second time.

My concern is not the refinement treatment itself. My concern is that my case was not reviewed when I first reported the issue before treatment ended. If my concerns had been reviewed at the proper time, I believe this entire situation and the additional cost could have been avoided.

What disappointed me the most was the customer service. I repeatedly asked for my case to be escalated to management, but I kept receiving repetitive responses from the same customer service representative. My main questions were never answered, and I was never contacted by a manager despite requesting it several times.

I have all the conversations, payment records, and supporting documents showing that I reported the issue before my treatment was completed.

I hope Smileneo improves its customer service, communication, and case management so that future patients do not experience the same situation.

I would not recommend SmileNeo based on my experience.

I ordered a set of retainers and was clearly told they would be delivered within 10–15 business days. Because my teeth had already started moving, I emphasized that the order was urgent and requested that it be expedited. The team acknowledged my request and assured me they would do their best to speed up the process.

Unfortunately, despite more than a month passing and countless follow-ups from my side, I still have not received my retainers. For anyone who has undergone orthodontic treatment, you'll understand that retainers are not something that can be delayed indefinitely without consequences. The delay has caused significant concern as my teeth have already started shifting.

What made the situation even more frustrating was the lack of proper customer support. There is no phone number to call and speak with someone directly. The only communication channel is the in-app chat, where responses can take time and updates are often vague. As a customer, I felt completely powerless and had no way to get a clear answer or escalate the issue.

Now, after waiting for over a month, I have been informed that my retainers have arrived at their Dubai clinic and that I need to collect them myself. I live in Abu Dhabi, and at no point was I told that collection from Dubai would be required. I placed the order expecting delivery as promised.

The most disappointing part is not just the delay, but the lack of accountability and proactive communication throughout the process. Customers should not have to chase a company for weeks to receive updates on an order that was already overdue.

If you're considering SmileNeo, be aware that delivery timelines may not be honored, customer support options are very limited, and resolving issues can be extremely frustrating.

My experience with Smile Neo has been extremely disappointing and misleading.
Smile Neo initially scheduled an appointment for me at MedVed Polyclinic to evaluate my suitability for invisible braces. During the consultation, Dr. Madhurya conducted a 3D scan and clearly assured me that my protrusion (38°), bite, and alignment would be corrected through the treatment, resulting in an improved smile.
Based on this assurance, Smile Neo later confirmed a treatment plan involving 17 trays over approximately 170 days, claiming it would fully address my dental concerns. I was shown a 3D preview, which appeared convincing from the front view. Trusting their representation, I proceeded with the treatment and made payments in stages (AED 2,500 + AED 1,950), against a total treatment cost of AED 6,400, including retainers.
However, upon closer inspection of the 3D preview, I noticed that the side view showed no correction in protrusion-the primary issue for which I sought treatment. When I raised this concern, I did not receive a clear or satisfactory explanation. Instead, responses were vague and inconsistent.
After beginning the treatment and using a few trays, it became evident that there was no improvement in protrusion. At this stage, I was informed that additional trays—and additional payment-might be required to address it. This directly contradicted the original assurance that my condition would be fully corrected within the agreed treatment plan.
Further concerns arose during my interactions with Dr. Manali Joshi from Smile Neo. When questioned about the lack of protrusion correction, I was told that protrusion is not part of “straightening teeth.” This explanation is misleading and contradicts basic orthodontic principles, as protrusion correction is a fundamental component of such treatments. Despite this, I was still encouraged to continue the treatment.
Additionally:
• No key assurances were provided in writing
• The treatment plan lacked transparency from the beginning
• Critical limitations were not disclosed prior to payment
• Communication was poor, including being provided with an incorrect email ID
• Follow-ups were either ignored or met with vague responses
Smile Neo initially claimed that corrections would be made if the customer was not satisfied. However, after I started the treatment, this commitment was not honored. They neither provided a proper solution nor offered any refund.
Overall, what was promised verbally did not match the treatment plan, 3D preview, or actual results. Important information-such as the exclusion of protrusion correction-was never disclosed prior to payment.
Due to the lack of transparency, accountability, and results, I was left with no choice but to discontinue the treatment. This has resulted in a significant loss of time and money.
I strongly advise others to exercise caution before proceeding with Smile Neo.

Clear and easy to follow app. Retainers did as advertised and results were great. Would recommend.

You will not get the results they promise you, lack of professionalism with the Dentists they will assign to you. Terrible communication, they will change your clinic multiple times. I do not recommend

I HAD AMAZING SERVICE despite the last days responses after finishing my treatment. Everything else was great

It is good and helpful
The most important is the support team who help to get my needs and reply to my questions. Maybe sometimes not accurately well about the shape of teeth before getting the retainer
In general, they are very good and wonderful with a good offer

I would agree with a recent post: This has been the worst company I have ever dealt with. They hound you and promise you the best experience before you pay.

There is no formal complaints department - they don't give you proper instructions and there is no way to get your money back after you've paid.

DO NOT go with them. My colleague has gone with Basma and they are much better.

Even the dentist they refer you to:SMC are very unprofessional and abysmal.

So far my worst experience in Saudi. Don't be persuaded by the sales reps (Sawsn).
Once you make your first payment, you have to chase them for every single service. Their customer service is abysmal and the doctors don’t listen to you or your concerns until they see for themselves. They provide you with many numbers to reach out to but answer NONE of them. Every single mobile number and email I’ve had from this company has ghosted me, INCLUDING the chat on their failure application. This is 100% a scam of a company and they will let you down. Do NOT purchase anything from them.

This has been the worst company i have ever dealt with. They hound you and promise you the best experience before you pay. Once you make your first payment, you have to chase them for every single service. Their customer service is abysmal and the doctors don’t listen to you or your concerns until they see for themselves. They provide you with many numbers to reach out to but answer NONE of them. Every single mobile number and email I’ve had from this company has ghosted me, INCLUDING the chat on their failure application. This is 100% a scam of a company and they will let you down. Do NOT purchase anything from them.

Finished my Smileneo treatment and very happy with the results. The support team were always very responsive, and they have a good network of dentists. Would recommend.

I recently completed my teeth alignment journey with Smile neo Company, and I’m happy with the results. From the beginning, the process was smooth and professional. The consultation was clear, they explained the treatment plan, duration, and costs in detail.

I decided to try this aligner company after hearing good things about their convenience and affordability compared to traditional braces. The treatment process was fairly straightforward – the scanning and delivery were smooth, and the aligners themselves were comfortable after the first few days of adjustment. I appreciated being able to track my progress without too many in-person visits, which saved me time.

Overall, I think this is a good option for people looking for a more flexible and discreet alternative to braces, but it’s important to manage expectations and be consistent with wearing the aligners to get the best outcome.

I had a complex case that included an open bite. I reached out to several providers for a treatment plan, but all of them turned me down. Smileneo, however, offered me a great plan with outstanding results, and their team was always quick and responsive.

My teeth are little bit misaligned so I decided chose Smileneo after randomly finding it on the internet. The clear aligners were comfortable, discreet, and gave me visible results quickly about 3 months, without pain or hassle. The entire journey was seamless and handled with great professionalism, starting from the first consultation through to receiving my final aligners. Communication was clear and consistent, and I felt well taken care of at every stage. Smileneo turned what I thought would be overwhelming into a simple and stress-free experience.

I’m grateful for the confidence you’ve given me in my smile. This has made a real difference in my everyday life and self-confidence. I would strongly encourage anyone who’s unsure to go for it — it’s never too late to achieve a smile you’re proud of!

The worest experience, not recommended at all

was the best treatment plan , I was fried to get more than 6 month treatment but i get best result in just 4 month ! and a good price
now I'm in last step of treatment and can't be more happy
thank you smile neo ❤️
I'm bring my friends also be readyyyyyy

Absolutely the worst customer service experience. My aligners were delayed by over 3 months, despite full payment being made. They initially offered me a discount to cover up the delay, only to later demand the remaining amount—threatening not to deliver the rest of my aligners unless I paid. They never even shared a complete dental plan with me, and after completing the treatment, I still have visible gaps in my teeth.

What’s even more frustrating is their unresponsive and careless customer support. Getting a simple query answered takes ages, and scheduling an appointment feels like begging. Before payment, they’re extremely nice and responsive—but once they get the money, they completely stop caring about you.

Do not waste your time or money. I strongly advise against using SmileO. Go with a more professional and customer-oriented clinic. I wouldn’t recommend them to anyone.

Absolutely the worst customer service experience. My aligners were delayed by over 3 months, despite full payment being made. They initially offered me a discount to cover up the delay, only to later demand the remaining amount—threatening not to deliver the rest of my aligners unless I paid. They never even shared a complete dental plan with me, and after completing the treatment, I still have visible gaps in my teeth.

What’s even more frustrating is their unresponsive and careless customer support. Getting a simple query answered takes ages, and scheduling an appointment feels like begging. Before payment, they’re extremely nice and responsive—but once they get the money, they completely stop caring about you.

Do not waste your time or money. I strongly advise against using SmileO. Go with a more professional and customer-oriented clinic. I wouldn’t recommend them to anyone.

Absolutely poor customer service. I was supposed to receive my second batch of aligners a month ago. No one in the company can tell me when I would receive them. No one contacted me to tell me that the shipment was delayed. I contacted several people several times and the response was they will contact me when it arrived, yet no one did. It's been more than a month since I had to change aligners. They simply don't care. They took my money and now just stringing me along.

Great support!