smilenicey.com Reviews 48

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered these sandals recently and they arrived within about two weeks. Shipping time was reasonable but not especially fast. Design is pretty nice—comfortable, casual style great for summer days. Pri... See more

Rated 1 out of 5 stars

Bought 3 smilenicey balloon toys. All three boxes had things missing. Two boxes had major parts missing. Their response was "According to our return policy, if we do not send you the wrong item, i... See more

Rated 1 out of 5 stars

You keep sending your foundation discoloration. PLEASE STOP SENDIN AND DEDUCTING FROM MY ACCOOUNT< it does not work on me...I windup giving this to friends and neighbors...it does not adjust to any... See more

Rated 1 out of 5 stars

Order a product never received it wants me to pay for another order and shipping i believe this company is a scam Do not order from them

Company details

  1. Clothing Store

Written by the company

We are a passionate company that truly believes that fashion should be affordable.


Contact info

1.8

Poor

TrustScore 2 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS!!

SCAMMERS!!! Do not purchase anything from this site. Your order will not arrive. They send fake tracking emails. Lodged a complaint with PAYPAL and this company told PayPal that my item arrived and they closed the complaint. Terrible customer service!!!!!

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! STAY AWAY!

Scam. Not a real company. They'll send you fake tracking IDs. Once you complain, they'll request more money to release your purchase. Horrible customer service. STAY AWAY!!

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Colour Changing Foundation for mature skin

I ordered the colour changing foundation, it goes on white and stays white, it is false advertising in comparison to the video demonstration.
I made contact to request a refund and was offered $2USD, what a joke.
I was then offered $4USD or could send back to China at my cost.
I will cut my losses.
Do not purchase this item, total waste of money.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Cancelled and charged

I ordered moisturizer/base to hide wrinkles and bloches then cancelled (didn't have money). You said ok to cancel. You charged me anyway. WHERE IS MY MIRACLE COVERUP?? Please send it!!

October 29, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered the colour changing…

I ordered the colour changing foundation for mature skin when the product arrived it was a totally different product i have emailed them no response as yet it sucks that thete is no way to talk to this company other than email

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Order doesn’t arrive

Ordered two dragons in eggs that looked amazing on the site in Oct 2024. About to go into December and no word of tracking or when order will be sent. Afraid I’ve fallen for a scam - and they weren’t cheap. Buyers BEWARE!

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy!

I ordered this product after seeing many Instagram and Facebook posts. It is total shit! Did absolutely nothing to change my face and was the equivalent of putting on moisturizer - goes on white and stays on white. No change after rubbing it in. FAKE’

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

This company only received one star… because I needed one star to enter a review

This company only received one star because that's the only way I could continue on this review. I placed an order in October of 2024. Here it is the end of November 2024 and I still have not received my package. The tracking says that my package was delivered to my address but yeah I did not receive it. Brought my tracking number to my post office and was advised that was not a United States postal service tracking number. They then checked and I had no packages. This company is a scam. Do not send them your money. If you look at the reviews they're all about some sandals. Did everybody buy Sandals? Seems to me that those reviews are fake just like this website. I also did not receive a refund. And my order was not sandals

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Noted ordered placed ..

Noted ordered placed ... I did not order this .... I do not use foundations of any kind ... Please reimburse my monies
Why would i pay $31.83 for something i can get at walmart for $9 ? This is nothing but fraud n i want my money back . I will be making this well known on facebook, instagram , x,
Ty sandra deal
340 francis bridge rd
Davisboro, ga 31018

November 25, 2024
Unprompted review
Rated 4 out of 5 stars

Received my new sandals after two…

Received my new sandals after two weeks, pleasantly designed, yet not overwhelmingly so. Packaging needs improvement as it lacked proper protection. Price was incredibly reasonable for what you receive. Consider faster shipping options for enhanced customer satisfaction, otherwise an enjoyable purchase experience.

October 25, 2024
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM

I ordered two games. I received one, in a damaged package. They refuse to ship the second one and have doctored the tracking info three weeks after the fact to show delivery.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

Wrong product sent will not acknowledge

I ordered a colour change mature skin foundation buy 1 get 3 free. I got 4 foundation discolouration items instead. It’s got no colour and more like a watered down moisturiser. It is NOT what I ordered. Sent email and received 3 responses, trying to fob off and negative. Finally last one said checked with warehouse and correct items sent. NO warehouse have made a mistake and sent wrong product!! From reviews I now see that this company is not to be trusted and the exact same “wrong” product is being dispatched to other people. Going to look into our Fair Trading laws to see what can be done! DO NOT TRUST this company. BUYER BEWARE!!!! A “1” rating is the lowest I could go. They should have a “0”.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

You keep sending your foundation…

You keep sending your foundation discoloration. PLEASE STOP SENDIN AND DEDUCTING FROM MY ACCOOUNT<
it does not work on me...I windup giving this to friends and neighbors...it does not adjust to any skin tone especially on me. Stop sending PLEASE,
Respectfully, Phillippa Stefano 7175 Walton RD

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!

I placed an order for $30 including shipping, in Australia. Over $50 was taken out of my account and I have contacted support twice now, and they are refusing to fix this and just telling me "too bad". This is theft. Do not risk this happening - avoid this dodgy business.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Can I give zero stars

Can I give zero stars? I purchased a game from this company, total cost was $32.58. When it arrived it does not work. I emailed and received a response asking me to send pictures, which I did. Their response was that they would refund me $3. $3????? When I said that was unacceptable they said they’d refund $5 and suggested I give the game to a friend. WHY WOULD I GIVE SOMEONE A BROKEN GAME? This company sucks!! Buyer beware!!

October 6, 2024
Unprompted review
Rated 2 out of 5 stars

No refund or replacement for damaged product

I recently ordered the "Tapple" word game online. My order took 8 weeks to arrive. Unfortunately the game was damaged and does not work as it should. When I contacted smilenicey support, they said they could offer me 3USD in way of a partial refund on a product that cost me over 60USD to purchase. If I wanted to send the product back and hope for a full refund, that would be at my own expense and "very costly" (their words). A disappointing experience to purchase something I cannot use and have no recourse for refund or replacement other than additional expense to myself.

September 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look