I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are a direct to consumer teeth straightening company.
Contact info
7378 S Plaza Center Drive, 84084, West Jordan, United States
- 8018981600
- hello@smileperfect.us
- smileperfect.us
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service & Great communication!
10/10 Recommend Smile perfect!
I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpful in answering any questions I had or concerns and they respond fairly quickly! I’m very pleased with their services!
Recommend
Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also
The customer service is really good
The customer service is really good. Fantastic, quick communication. Impressions kit came when expected and contained clear instructions. I am now looking forward to receiving my aligners and seeing the results
Not the Results That Were Promised
I am writing to formally express my dissatisfaction with the treatment provided by Smile Perfect.
My son used the aligners as instructed by the company. Before starting the treatment, I received a video showing how his teeth would look at the end of the process. I approved the proposed plan and trusted that his teeth would look as presented.
However, at the end of the treatment, the result was not as promised. His tooth did not close as shown in the video. I had a meeting with the company’s dentist, who evaluated the case and confirmed that the result was indeed not as it should have been. He then sent two additional aligners.
However, those two aligners were actually two that had been missing from the original kit. In addition, they were sent without taking new impressions or performing a proper new evaluation. Even after using these additional aligners, his tooth remained the same and did not reach the promised result.
I have been trying to resolve this matter with the company for over four months. I only recently received a response stating that, because the dentist had sent the two additional aligners at that time, the treatment would be considered completed and satisfactory.
However, the final result does not match what I approved at the beginning of the treatment. His tooth did not turn out as shown in the video. For this reason, I feel misled and extremely disappointed with how this case has been handled and with the lack of a proper solution.
I respectfully request a fair review of my case and a solution consistent with what was originally promised.

Reply from Smile Perfect
Very good value for money and responsive
Very good value for money and responsive
I couldn’t be happier with my…
I couldn’t be happier with my experience getting my teeth retainers! The whole process was smooth, professional, and reassuring from start to finish. The retainers fit perfectly, are comfortable to wear, and have really helped me maintain the results of my treatment.
A special thank you to Mike, who has looked after me throughout. He’s been incredibly attentive, friendly, and knowledgeable — always taking the time to answer my questions and make sure everything feels just right. His care and attention to detail really made a difference and gave me complete confidence in the process.
I’d highly recommend their retainer services to anyone looking for quality care and great support!
I wanted to straighten my teeth for…
I wanted to straighten my teeth for some time, but the cost stood in the way until I found out ahavebout Smile Perfect. When I received my kit I found the impression trays were too big, I reached out via email expecting a lack in customer service because of such inexpensive services. I was very wrong, I received an immediate response, had smaller trays in a week, and have only recived timely attention since. I am thrilled that I didn't have to sacrifice service for price!
Amazing company just do it!! 5*
I had wanted to get my teeth sorted for ages however not just the price but the time put me off, I found smile perfect and they offered a very reasonable cost plus you could opt for night time only which suited the coffee addict me! I had proper braces when I was young but hadn’t worn the retainer. My right front tooth was protruding, the treatment only took months not 3 or 4 years like others. I am super pleased with my outcome and smile have offered a bit of further treatment, they are super responsive, easy to deal with and amazing value
I was skeptical initially, but WOW
I was skeptical initially, I wasn’t sure if a low cost alternative would provide the results I wanted. I had quite a significant misalignment with one tooth far behind others sitting recessed. I opted for doing the moulds myself rather than attending for a scan, and received lots of communication throughout. I had immediate feedback on the moulds, they needed some adjustment, so I repeated the process to the instructions. I receive a detailed plan and had to agree to it before the aligners would be made and dispatched.
I started seeing results almost instantly. After the second or third set I could see the movement. At times because of the setting of the rest of my teeth there was a period where eating was a bit challenging, but totally worth it. I was surprised with how quick the change was. I now have straight teeth, nicely in time for my wedding in the summer! I can’t speak highly enough of the process and the communication throughout. Many thanks to Mike.
I couldn’t be happier!
I couldn’t be happier with my experience using Smile Perfect. From the very beginning, the process was smooth, straightforward, and surprisingly convenient. The impression kit was easy to use, and their customer support team was responsive, friendly, and genuinely helpful.
My aligners arrived quickly and fit comfortably. The treatment plan was clearly explained, and I loved being able to track my progress along the way. I began noticing visible improvements sooner than I expected, which kept me motivated.
What really stood out was how affordable and hassle-free everything felt compared to traditional orthodontic options. Smile Perfect made the entire journey simple and stress-free.
It was very good and helped my smile
Lovely Service!
I found this company looking for a newer and easier way of getting my teeth straightened. This company was easy to use and they were lovely with helping me out when I had any questions or concerns with the retainers.
- Joseph B
LOVELY PEOPLE
I recently went back to Smile Perfect for my final appointment and I couldn’t be more delighted with the final result, which was way beyond my expectations. The staff were amazing, very professional, as well as being really nice people, who take real pride in their work. Flights and accommodation are included and I couldn’t recommend more highly. Anyone writing a negative review clearly hasn’t been a client. If you need dental work look no further, as you definitely won’t be disappointed.
Experience has been great
Experience has been great! Very easy to work with! Communication has been clear and effective. Response time with 24 hours usually.
Very smooth process and very helpful…
Very smooth process and very helpful customer service. Glad I picked smile perfect
The fit on these aligners are terrible…
The fit on these aligners are terrible my top aligners only cover the bottom half of my teeth and have a 3mm gap at the top, my bottom aligners are un usable as they literally cut my tongue, contacted about this issue i was sent not a whole new set made with new impressions, just 2 new trays that were exactly the same, useless, very disappointing

Reply from Smile Perfect
The experience has been great so far
The experience has been great so far. The process has been straight forward and they have been very responsive.
everything was done quick and simple
everything was done quick and simple. i would recommend
good new service
price is good, the process was easy and communication was fast. also the 3d analysis was also cool and gave me a good idea of how the process would evolve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







