Smith.ai has been a fantastic addition for our small business. The onboarding process was a breeze, with their support team guiding us every step of the way. Spam calls are no longer an issue, which... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Smith.ai has been a huge asset for our business. Their AI receptionist handles calls and messages professionally, ensuring we never miss a lead or client inquiry. The setup was simple, the support tea... See more
Company replied
We started using Smith.ai to help answer calls and they’ve been a great fit. They keep adding useful features and it’s clear they’re committed to improving. Their call forwarding system is excellent,... See more
Company replied
Alex C. provided exceptional service that went above and beyond our already high opinion of the entire Smith AI team and product. They took prompt action after taking the time to understand our needs... See more
Company replied
Company details
- Business to Business Service
- Business Development Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Telephone Answering Service
Written by the company
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $95.00/month with a risk-free 30-day, money-back guarantee. We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.
Smith.ai is fully 24/7!
Written by the company
- Smith.ai Receptionists are 24/7.
- Since 2015, Smith.ai has offered superior receptionist services for businesses by answering and returning phone calls. Learn more and sign up at http://smith.ai/
Try it risk free!
30-DAY MONEY-BACK GUARANTEE
The #1 rated call answering service with 99.7% accuracy, powered by AI and human receptionists.
Contact info
P.O. Box 1296, 94023-1296, Los Altos, United States
- (650) 727-6484
- hello@smith.ai
- smith.ai
4.4
Excellent
337 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smith.ai has been a fantastic addition
Smith.ai has been a fantastic addition for our small business. The onboarding process was a breeze, with their support team guiding us every step of the way. Spam calls are no longer an issue, which saves us tons of time. The dashboard is simple, effective, and easy to navigate, helping us manage calls and leads effortlessly. Highly recommend for businesses looking for a reliable, user-friendly phone answering solution!
August 12, 2025
Unprompted review
Reply from Smith.ai
Chris, thank you so much for the kind words! We’re thrilled to hear that Smith.ai has made a meaningful impact on your business. From seamless onboarding to cutting down spam and simplifying lead management, it’s exactly the kind of outcome we aim for. We’re honored to be part of your growth — and we can't wait to continue supporting your business.
Reliable, Professional, and Time-Saving
Smith.ai has been a huge asset for our business. Their AI receptionist handles calls and messages professionally, ensuring we never miss a lead or client inquiry. The setup was simple, the support team is excellent, and the service integrates smoothly with our CRM. It has saved us time, improved client experience, and given us peace of mind knowing every call is covered.
September 2, 2025
Unprompted review
Reply from Smith.ai
Thank you for the kind words, Fred! We’re thrilled that our AI Receptionist has saved you time, improved your client experience, and given you peace of mind knowing every call is covered. We’re glad the setup and integration experiences were seamless, and we appreciate your trust in us to handle your calls professionally. We look forward to continuing to support your business!
Smith.ai has gone from great to terrible
I have used smith.ai for several years. They were great until the last few months. suddenly most of our incoming calls were marked as spam. We have repeatedly informed smith.ai about this problem. They repeatedly assured us of all the steps they were taking to fix the problem. They were supposed to remove the spam blocker for all calls a month ago, they claim they did this, yet we are still getting most of our calls marked as spam. This has cost my business money. This is pathetic. Another good company disintegrates into mediocrity.
August 26, 2025
Unprompted review
Reply from Smith.ai
Thank you for sharing your experience, and for the opportunity to respond. We know how critical it is for your business to receive every legitimate call. We take your concerns seriously, as evidenced by our efforts, which we detail below.
When you first reached out on July 21, we immediately worked to schedule a meeting with our Senior Manager of Client Support, which took place on July 31, based on your schedule. The first step in the meantime was disabling call blocking while we worked to uncover why some valid calls were being marked as spam. During that initial meeting, a member of our tech team joined to help troubleshoot, and spam filtering was disabled on July 31 to resolve the issue. As a courtesy, we also applied a 50% credit for August, which you accepted.
From the start, we advised that if the issue persisted, despite spam filtering being disabled, it could be tied to your phone provider. Reports from you on August 7 and August 21 confirmed the issue continued. Our team responded to both reports and, on August 22, advised you to disable Caller ID to resolve the matter. When we didn’t hear back, we followed up on August 26 to provide further assistance. At that time, you requested — and we granted — a free month of service. At this point, the next step is for you to follow up directly with your VoIP provider.
We understand that this issue has been disruptive to your business, but we are limited in troubleshooting it further. We cannot control your VoIP provider, so that must be done by you, the account owner. With over 4,000 clients and a decade of experience, issues like these are thankfully rare but do arise from time to time. We remain committed to supporting you until this matter is fully resolved, and we hope at that time you'll revise your review to better reflect the work and effort we have (and will continue to) put in.
We started using Smith.ai to help…
We started using Smith.ai to help answer calls and they’ve been a great fit. They keep adding useful features and it’s clear they’re committed to improving. Their call forwarding system is excellent, it connects sales opportunities to a rep right away while taking messages for general inquiries. Everything has met my expectations and it lets us stay focused on production knowing calls are handled.
August 25, 2025
Unprompted review
Reply from Smith.ai
Lino, thanks so much for the great review! We're glad AI Receptionist is helping you stay focused on your work while capturing every opportunity. We’re committed to continual improvements and happy to hear that the features have been useful for you! You can count on us to keep delivering value, 24/7.
Buyer beware
Buyer beware. The ai actually sound like a live human. That’s what got my attention. The actual humans behind them not so great.
I quickly realized this wasn’t what we were looking for and canceled but was then contacted by Jorge, an associate at Smith Ai. He said I could try it risk free for 30 days and suggested an onboarding call to show us how to train and use our Ai. We agreed and tried it for a couple weeks but there are just too many kinks needing worked out still. We ended up losing too many calls. I emailed right away to cancel again and got a reply explaining that I now needed to give them 30 days notice again and cancel again and pay for a whole additional month.
I would be very wary, don’t trust what they tell you. Dishonest sales associates.
August 12, 2025
Unprompted review
Reply from Smith.ai
Thank you for your candid feedback. We understand how frustrating this experience was for you, and we appreciate the opportunity to clarify what happened.
You first contacted us on July 9, within your 30-day money-back guarantee period, to cancel. Our onboarding team immediately began processing your cancellation request and offered to meet with you to see if we could tailor our services to better fit your business needs. On July 11, you agreed to meet with our team member to discuss how our service could be configured to best suit your needs (two days before the guarantee period ended), and ultimately met with our team on July 18. Due to your agreement to meet with a team member to optimize your account, the initial cancellation was halted. After your meeting on July 18, you decided to continue with the service, which extended your subscription into a second month.
Your money-back guarantee period came to an end as of July 13. From that point forward, any cancellations would follow our standard 30-day notice policy. Unfortunately, during the July 18 meeting, we did not communicate this policy clearly — a lapse that understandably caused confusion when you requested to cancel again on August 10, just three days before your third billing date. While our team had reached out twice before July 9 (during the guarantee period) to check in (without receiving a response), we take responsibility for the missed opportunities to explain the cancellation policy when you chose to continue (July 11 & 18).
We’ve since closed your account per your request. We issued a refund for the second month of service, and we were able to rush and get your cancellation processed with almost no notice, so you never had to make a third payment.
We also want you (and everyone reading this) to know that we’ve taken steps to ensure this kind of communication gap doesn’t happen again. With 10 years in business, we still make mistakes from time to time. Our policies are in our terms and conditions, but we appreciate that it can be helpful to go over such policies together.
I am a healthcare provider and have…
I am a healthcare provider and have recently signed up with smith.ai. So far I am loving their service. They learned our needs quickly and the flow is great. The ai was trained within a couple of days, as soon as we completed the FAQ's that is used by the AI to answer questions. They have live agents answering calls 24/7/365 in case the caller wishes to speak to someone. My clinic is now open 24/7.
July 21, 2025
Unprompted review
Reply from Smith.ai
Thank you so much for the glowing review! We’re thrilled our 24/7 AI Receptionist got up to speed on your FAQs in just a couple of days and that the call flow fits your clinic’s needs seamlessly. Here’s to never missing a patient call!
Great AI Recommended to anyone needing an answering service.
Accuracy and quality of the AI answering the phone and taking information. I always received messages in a timely manner.
July 13, 2025
Unprompted review
Reply from Smith.ai
Thanks for the review, Bobbie! We're glad that AI Receptionist provided quality call answering with timely updates for your business!
We hired the AI service a week ago and…
We hired the AI service a week ago and have already have two scheduled consultations. The AI service transfers to live agents to assist with scheduling. We have had less than stellar experiences with live answering services in the past, so were overjoyed to find that the live agents with Smith AI have been consistently professional, warm and helpful to our potential clients. So far it's been a great experience!
July 20, 2025
Unprompted review
Reply from Smith.ai
Thank you for your feedback! We’re thrilled you’ve booked two consultations in just one week and that our professional, warm agents exceeded your past experiences. We take pride in delivering consistent, high-quality service, and your input means a lot. Thank you for choosing Smith.ai, and we look forward to continuing to support your success!
Life saver
It has been a life saver for our tiny clinic. We only have a 3 man team, so getting to our phones is difficult at times. Many leads and and I love the email notifications! We are staying with them!
July 14, 2025
Unprompted review
Reply from Smith.ai
Rose, you just made our day! We’re so thrilled AI Receptionist is shouldering the call load so you can focus on patients, not phones. Here’s to more captured leads and clinic wins!
Exceptional Setup and Support Experience
Smith.ai has been incredible to work with. Their team made the setup process simple and smooth, and their customer service has been top-notch every step of the way.
July 14, 2025
Unprompted review
Reply from Smith.ai
Thank you so much for the review! We’re glad that our team made setup feel effortless. It's what we strive for!
Smith AI has been a lifesaver - #1 Partner
Smith AI has been a lifesaver. The ai is professional and asks the right questions appropriately. The cost is reasonable. The service has allowed me to handle other things, thereby making me more efficient. I love Smith AI!!! Execellent Business Partner!!!
July 9, 2025
Unprompted review
Reply from Smith.ai
Shannon, thanks for naming Smith.ai your #1 business partner — it means the world to us!! We’re thrilled that AI Receptionist is handling your calls professionally, allowing you to reclaim valuable time and boost efficiency. Here’s to even more growth together.
Great receptionist for small business
Great ai receptionist for my small travel business. Send me accurate email with all information. Notes importance of calls vs spam
July 9, 2025
Unprompted review
Reply from Smith.ai
Thanks for the review, Kat! We're thrilled that your experience with AI Receptionist has been great!
A great product for a small and large business
With SMITH AI I no longer need to answer every call that comes into the office and I can customize the questions that are asked to each each caller. I also receive a written and recorded transcript of each call.
July 9, 2025
Unprompted review
Reply from Smith.ai
Thomas, thank you for your review! We’re pleased that Smith.ai is streamlining your call handling so you can focus on what matters most — growing your business! We look forward to continuing to support your success.
Smith.AI does a great job filling in…
Smith.AI does a great job filling in for our team when we're busy!
July 8, 2025
Unprompted review
Reply from Smith.ai
Thank you for the review, Reuben! We're thrilled that our AI-powered solution has been helpful for your team.
Responsive and helpful
I love how responsive and helpful the service is.
May 22, 2025
Unprompted review
Reply from Smith.ai
Lidice, we're so glad that you're enjoying the responsiveness and support. Helping your business run more smoothly is what we're here for!
Everyone was really helpful and it has…
Everyone was really helpful and it has bettered our business immensely.
May 27, 2025
Unprompted review
Reply from Smith.ai
Thanks so much, Justin! We’re glad to hear Smith.ai is making a difference for your business!
This is by far the most helpful tool…
This is by far the most helpful tool for my trade that I have ever found. The onboarding experience with Zuleica & Nicole is extremely valuable. If you are a small business in need of some help with leads and active customers waste no time and give this a chance. You will be blown away.
April 16, 2025
Unprompted review
Reply from Smith.ai
Thank you for the amazing review, Jesus. We always aim to make a meaningful impact on small businesses, and we're excited to be a part of your success. We appreciate your trust in Smith.ai!
We worked with Alex C.
We worked with Alex C., he took the time to understand what our company truly needs, and made sure everything was handled smoothly. He's the kind of account manager who doesn't just check boxes -- he listens, adapts and finds realistic solutions.
Thanks to Alex C. our company has the support and confidence due to the delivered results he promised!
April 25, 2025
Unprompted review
Reply from Smith.ai
Stephanie, thank you for the thoughtful feedback! We pride ourselves on providing attentive, solution-oriented support—and it's great to know Alex delivered exactly that. We appreciate you and look forward to continuing to support your growth!
The agents are so incompetent that they…
The agents are so incompetent that they always fail to follow call handling instructions. They have extreme difficulty following even the most straight forward scripts. The agents intentionally make mistakes to boost follow up/ outward calls. I emailed Haley, the Client Support, but she procrastinated. The company is only interested in charging you. Be aware!
April 23, 2025
Unprompted review
Reply from Smith.ai
We appreciate the opportunity to address your feedback.
After you raised concerns, our team promptly credited all disputed calls. We also reached out multiple times offering to meet with you to review your instructions and work toward improvements. Although those offers were declined, we continued to review flagged calls, respond to your feedback, and support your account through investigation and corrective actions.
We recognize that mistakes occurred and have taken multiple steps to help improve call handling moving forward. At the same time, we ask that feedback regarding our team members be shared in a respectful and professional manner to maintain a constructive partnership. Calling our team members, "stupid, lazy, and incompetent" is not acceptable or productive.
If you'd like to revisit your account setup or discuss any additional changes, we’d be happy to schedule time to talk whenever it's convenient for you.
Thanks to Tim and Daniel we were able…
Thanks to Tim and Daniel we were able to troubleshoot our connection to SMITH AI with our GHL account. Fast replies and quick suggestions to get everything working as it should.
April 11, 2025
Unprompted review
Reply from Smith.ai
Hello Malik! We're glad you received such efficient support. We appreciate your review!
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