Smith.ai Reviews 337

Scott was fantastic! He was clam, patient, and thorough through the process. He allowed me to explain my concerns, asked further questions, and provided realistic solutions. I was reassured that we were in good hands with Scott assisting our firm with the platform.

Smith.ai has been a wonderful "wing-man." After going virtual, I knew I would miss the personal contact with my paralegal and receptionist. I do miss it, but Smith.ai has been a great substitute. They answer my phone as if we are in the same office together, and my clients tell me how nice and helpful my receptionist is!

It is with great enthusiasm that I write this letter of recommendation for Adrian De Santiago, Senior Account Manager at Smith.ai. Over the course of my interactions with Adrian, I have been consistently impressed by his unparalleled customer service skills and meticulous attention to detail, which truly set him apart in his field.

Adrian demonstrates a rare combination of professionalism and approachability that makes him an absolute pleasure to work with. His ability to listen carefully to my concerns and tailor solutions to meet specific needs reflects his dedication to providing exceptional service. Adrian goes above and beyond to ensure that all questions are answered thoroughly, leaving no detail overlooked.

In addition to his exemplary customer service, Adrian is proactive and reliable, consistently following up on inquiries and ensuring that every aspect of a project runs smoothly. He is adept at anticipating potential challenges and addressing them before they arise, showcasing his strategic thinking and commitment to excellence.

Adrian’s interpersonal skills are equally noteworthy. He fosters trust and builds strong relationships with clients, always maintaining a positive attitude and a willingness to help. His ability to remain calm under pressure and navigate complex situations with grace is truly commendable.

It is rare to find someone as dedicated, knowledgeable, and personable as Adrian. I have no doubt that his contributions to any team or project will lead to outstanding results. I wholeheartedly recommend him without reservation.

Smith Ai has always been there for us. Shoutout to our guy Daniel Hernandez who has quickly accommodated all our questions! It's a great move transitioning to Smith Ai!

Probably the best overall option for virtual receptionist services for law firms. I work with quite a few law firms, and ALWAYS recommend Smith.AI for their call answering needs.

Their outbound calling campaign is also very useful if you have leads that come in via form submissions after hours!

Communication has been wonderful, transparency, and of course, the attention to detail. We've been very happy working with Hilary and Zuleica as they've guided us through every step. Thank you for helping our law firm.

I hired Smith Ai to assist me with handling calls for my pest control business. I started with the AI voice assistant option before going straight to the live agent plan. I was impressed at how real the AI rep sounded and so have my customers so far. I have received nothing but compliments so far and the callers have been shocked that its really Ai vs a live message and how quick I returned their call. Smith delivers the message immediately after the call ends via email. Another plus is how they can filter and block spam calls! The dashboard allows me to view, mark and block calls too. So far so good!

The company is following the script and they are summarizing the phone call pretty well.

This was the best onboarding experience I've had with any service provider, hands down. From the beginning, Lea and Hillary were attentive to my questions and concerns, and responded promptly demonstrating respect for my time, and for the trust I was placing with them. They made it super quick and efficient to get everything set up, and stayed with me for the first few weeks to ensure that I was getting the most out of my subscription. This is what white glove service is all about! Thank you!

The team at Smith.ai is absolutely wonderful—proactive, supportive, and truly rooting for your success. The onboarding experience was seamless, and they went above and beyond to get my company up and running in no time. Their attention to detail gave me complete confidence in their call-handling capabilities. The dashboard is user-friendly and makes managing everything a breeze. I use Smith.ai for two different companies, and they’ve exceeded my expectations every time. I would recommend them 1,000 times over—they genuinely work with you to tailor their services to your business needs!

Live agents with AI support has helped my business tremendously. I am no longer bothered by the office telephone ringing off the hook. I am no longer trying to find work for someone to do when the phones are not ringing. I can rest assured that 24/7, a live agent will answer my business calls and I will get a clean and clear message or follow up every time!

We've been with Smith.ai for nearly a year. We were with other services before, so I have a basis for comparison.
1) Smith.ai's service is excellent. We've never missed a call.
2) Smith.ai's portal is very user-friendly, so we can gather information about our callers.
3) Smith.ai's prices are highly competitive.
4) Smith.ai's contract is very flexible and puts the customer first.
5) Smith.ai's customer service is exceptional.

I found Smith AI browsing on Facebook. We have been in business for 30 years. We always had a physical office wich we also had a receptionist taking calls. After COVID we were forced to start working remotely. After working remotely we observed that with the new technology these days it was quite simple to work remotely and the savings were great. The one thing that was missing but still costing us significant money was having someone just sitting around at their home waiting on calls and screening through them to pass them along. After using Smith AI for just a little over a week we have noticed an enormous advantage and saving of time and money while at the same time achieving a level of professionalism a d efficiency that we didn't seem to previously have. The screening service, availability of being able to screen and block spam calls as well as receiving almost instantaneously call reports have been an excellent addition to our firm. Highly recommended this service!

We are consistently impressed with the outstanding service provided by Smith AI. They excel in client relations, always ensuring our needs are met promptly and effectively. Whenever we have an issue or request, their staff responds quickly and resolves it with care. We couldn’t be happier with their support!

Smith.ai has always been responsive and adaptable to our needs. In our industry, most people are unfamiliar with specifics, and their agents consistently handle calls with professionalism and care. They're always quick to make changes to our account to improve service for our customers. We’ve been impressed with their dedication and commitment to providing top-tier support.

Excellent customer service, great communication, quick responses, and all the receptionists are compassionate and detailed. I love their services!

Smith.ai is a great company. I have enjoyed working with them.

We’be been using smith.ai for a while and love their services! I highly recommend.

We have tried many 3rd party call services in the past. Smith.AI has blown the rest of out of the water. The company communication is awesome. They always are trying to improve their service to make sure not only that we are happy but the clients we are servicing are happy as well. Thanks guys!

Smith.ai has been an excellent partner in handling our law firm’s overflow intake calls. Their team is always professional, reliable, and quick to respond, ensuring that no potential client call is missed. The integration with our firm has been seamless, and the accuracy with which they capture details helps us follow up with clients efficiently. This service has significantly improved our ability to manage call volume during peak times, enhancing our overall client experience. Highly recommend them for any law firm needing dependable third-party answering support.