Smith.ai Reviews 337

We are new customers but have had an amazing experience so far. The Smith.ai team is knowledgeable about their product and the product itself is very comprehensive. We receive much more information and have access via a dashboard to much more than we did with our previous answering service. Additionally, we have had great success with the reps answering our calls. As we are new, we had to figure out an appropriate call volume for our plan. Our onboarding contact Daniel was very on top of this making sure to let us know how we were trending and giving us the option to upgrade our plan to prevent overage costs. He was a wonderful resource that made our onboarding very, very easy.

The staff that transfers clients to me are always friendly and take feedback well when I tell them they need to send the caller to someone else. I also appreciate the detailed summaries of missed calls.

Smith.ai really helped me grow my local business. Their professionalism on calls with the information collected allowed me to follow up with prospective clients very easily. I would recommend them!

Very helpful and friendly. Great response time.

Great Customer Service, Great Product!

We have had a relationship with Smithai now for several months and have found the quality of the service to be quite professional and the service very helpful.

Smith.ai has been a fantastic addition to our business operations at InterGemm. Their call handling service is efficient and reliable, saving us valuable time and resources. The daily call summaries are clear and concise, making it easy to stay updated. Their team is responsive and open to feedback, always striving to improve their services. Highly recommend!

Easy setting up of the account and consistent detailed messages going to the right people on our team.

Smith has helped scale many of SmartSites operations by taking over the answering services, allowing us to take more opportunities during the day and even on nights and weekends.

We cannot run our business without the supremely professional assistance of the team at smith.ai. 100% responsive to our ongoing needs.

Smith.ai was recommended to me by a colleague in my industry because my business is growing and I found myself tethered to my desk responding to calls. With Smith.ai, the onboarding was easy, the service is phenomenal, and my clients and prospective clients are happy with the professionalism.

Smith.ai is on spot when they take messages. Very detailed and exact. I would recommend them to anyone searching for phone receptionists!

Having an AI bot on our website allows our clients to ask questions and gain insight and trust all at the click of a button. We’ve had so much traffic from this it’s paid for itself!

We've been using Smith.ai to help answer our phones since 2020. They not only answer the phone, they help to screen our potential new clients.
Before they began helping us, I was unable to answer all the calls and/or phone all the people back. Our relationship has grown to the point where we depend on Smith.ai.
Is every call handled perfectly. No, 9 out of 10 are. Smith is always open to my corrective criticism, questions, and even completely changing how they respond to our calls. A Smith rep worked with me for a couple of weeks redoing our forms and phone script to enhance their answering ability.
I highly recommend Smith.ai if you need help with your phones. They are hardworking professionals who continually strive for perfection for their clients. it is money very well spent.

This company went above and beyond to satisfy our every need when we had no receptionist. Customer service is great and our emails/requests were handled within 24 hours. I can recommend having Smith.ai as answering service!

I have been using Smith.AI for over a year now and am very pleased so far. They answer all of our calls quickly and professionally, and have saved me a lot of time answering sales and other spam calls. I am happy to continue using their service going forward.

Our firm has been working with SmithAi for almost a year now. We enjoy the ease of use, the user-friendly dashboard, all the add ons you can get and the great customer service. If I have a question or need to change something, they respond back quickly to get it taken care of. I'm glad we chose them.

Smith.Ai is AMAZING! Their service helps my firm run smoothly and efficiently, without being interrupted by hundreds of calls each month. Plus, they help us get vital information for case leads - minimizing the amount of time we spend qualifying a lead. They have even more services that we don't use yet (like scheduling and getting payments for your consultations). Plus, I LOVE that their messages go straight into my Case Management Software, so it's all integrated and there is no additional work on our end - except assigning the calls to the correct person on our team to handle the inquiry. Highly recommend their services if you have a law firm and want to get rid of the phone ringing constantly and want to increase your team's productivity and eliminate distractions.

This is now the fourth time the company fail to make a call after telling me that they will. I have lost clients and potentially hundreds of thousands of dollars because of this company's negligence. They started off well about 5 years ago but now in the last year they make so many mistakes, and all they do is say oh they won't charge for this call. Will you just lost me potentially thousands and hundreds of thousands of dollars in revenue and you're going to reimburse me about $10?

As with almost every company this company has gone too big and it did not keep up with this quality at all. Stay far away you will absolutely lose clients if you sign up with this service.

My small law firm has used Smith.ai for years. It's been great to know that someone is always answering the phone, even when we are not in the office. Smith is so good that many of our clients don't realize that the receptionist isn't in-house. The instructions are very detailed. Now that we are set up, the receptionists know everything about our business. Our conversion rates increased so much once we started using Smith, because we were missing nearly half our calls before that. Our clients are happier, and seem to trust our firm more. I totally recommend Smith for any firm that isn't big enough to have a full time receptionist.