Smith.ai Reviews 337

I want to thank you the whole time Smith.ai. After a lot of adjustment and many requirements from my side, I'm finally ready to say, "Wow! You guys did an incredible job!" I'm meticulous when comes to my company and only like to have work with the best out there.
But, I need to say how much I appreciate Tony Calvario (Senior Account Manager).
Tony is responsible for keeping me believing what Smith.ai was capable of doing for my company, all of his promises came true, and he was never afraid to be engaged and in front of all the problems that we had between the time we still tried to adjust and work in very specific details.
Every single time was a release just talked to Tony, his positive personality, engagement and so many other qualities that he showed me along this journey with Smith.ai are without a doubt the reason that I'm still here and not planning to go anywhere else.
A special thank you to you Dear Tony and the whole team of Smith.ai.

Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.

The team at Smith.ai have been great we have monthly calls with them and they are always open to changes we need for our needs and always have recommendations to make the process smooth for our clients. Smith.ai for us is a Partnership relationship which I am thankful for. I have worked with other companies and it always felt like a customer-vendor relationship but with Smith.ai it's different they truly want to partner with you to make the best experience for your clients

Obnoxious don't give your info

As a company with staff working from different locations, this phone answering service is the best tool to unite all of our staff with one phone number. Also, Smith.ai's customer support responds in a timely manner and has customized our answering service to fit our business's individual needs.

Courtney was very responsive and patient in the early stages of explaining Smith.ai to me. I look forward to working with this company. Thank you, Courtney! Krista

Very professional, never missed a call which is very important in the healthcare industry. I would highly recommend using this service if you value a good first impression with potential clients.

We have been using Smith.ai for about 8 months now, and we are extremely satisfied with the service they provide. Our sales representative, Patrick H, checks in with us quite frequently. Using their service has allowed us to avoid having anionist. We are grateful to Smith in-house recept.ai for their excellent service. Thank you!

We were unsatisfied with our previous call center vendor, and were eager to find a replacement. I sent out about a dozen inquiries to various potential vendors, and Smith was the easiest and quickest to connect with. Smith has gone above and beyond to understand and accommodate our business needs, and the service they have provided has been outstanding. We are looking forward to a long partnership with Smith as our call center vendor, and I highly encourage others to explore the services Smith has to offer.

We recently switched from Ruby to Smith.ai and have been very impressed so far. Their process and procedures are better and at a better price. Love that we don't get charged for a solicitation call or a wrong number call.

I signed up reluctantly with Smith.ai but have been extremely satisfied! Saves us tons of time and the integration with Zapier is amazing. We integrate it with Asana to track phone calls that come in, assign to employees and ensure no phone call slips through the cracks!

When it comes to reviews, my business depends on earning five star reviews. That’s right, I said earn! I will tell you that for other companies to answer my phone and also take care of the chat on my website. It seemed as though that I was very excited with Smith AI because they were exactly what I’m looking for. When it came time for on boarding the questions they provided me were very professional, and I was so excited to get them on board. The day of on boarding there was a snag. I have to say that when things don’t go perfectly it’s how you handle your imperfections that defines who you are. Because my day on boarding did not go. Perfect. As I expected, Courtney stepped up and made sure that she would be a part of making sure that my on boarding was successful. As time went on there is a gentleman by the name of Angel, who also stepped up and made sure that my satisfaction and expectations were definitely met. It was worth giving them an opportunity to show who they really were by their actions. I have to say that as of today, I can’t see myself without them as part of my business. Because of them answering my phones and taking care of the web chat on my website my opportunities have tripled. To get more in depth about that I have picked up much more commercial work. Don’t hesitate to hire this company because no matter what happens, they will always make sure they provide you with a five star service. Thank you again Courtney and Angel.

Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.

I've had the pleasure of utilizing Smith.AI's services at May Jung since 2023, and I must say, the experience has been nothing short of exceptional. From the outset, it's evident that the representatives at Smith.AI are dedicated professionals who prioritize promptness, professionalism, and friendliness in every interaction.

One of the standout features of Smith.AI is the consistently high level of service provided. The representatives consistently go above and beyond to ensure that our clients receive the attention and assistance they deserve. Their commitment to excellence is truly commendable.

Moreover, I've been consistently impressed by the professionalism displayed by the representatives at Smith.AI. They approach every interaction with a high degree of professionalism, demonstrating a deep understanding of our business and a commitment to representing our firm in the best possible light.

Additionally, the representatives at Smith.AI are not only professional but also incredibly friendly and approachable. They create a welcoming and positive atmosphere for our clients, making them feel valued and respected.

Overall, my experience with Smith.AI has been overwhelmingly positive. The exceptional service, promptness, professionalism, and friendliness demonstrated by the representatives have made them invaluable partners to our firm. I have no hesitation in recommending Smith.AI to any business looking for a reliable and customer-centric virtual receptionist service.

Smith.AI has been amazing! Has helped my productivity tremedously, most significantly screening out my spam calls that used to take up a lot of time during my day.

The ability to see the recap of each call via text allows me to make sure my team is following up on leads and customer needs.

And best of all, has saved me $60,000 in salary over the past year.

I am a FAN!

Smith AI provided outstanding and prompt answering services for my law firm!

We've been working with Smith for a while and they are just amazing! Great experience with the team and the product itself works pretty good, efficient and accurate. Would recommend anyone who needs receptionists service!

My only regret is that I didn't discover Smith.ai sooner. In the last week, I've received more leads that in the previous 2 months. What I appreciate most about Smith.ai is the exceptional customer service and the meticulous attention to detail, specially when scheduling new leads. The onboarding support was perfect, they ensured that all my instructions were followed to the letter.

I want to give a shoutout to Daniel Hernandez, Diego Valadez, and the entire Smith.ai team for their exceptional role in increasing my leads and enhancing my business operations. Their dedication and expertise have been instrumental in our success. I highly recommend Smith.ai for anyone in need of top-notch receptionist services.

Smith AI was not our first answering service that we employed. In fact, we were afraid to take on another answering service due to our previous experiences, but Smith AI came so highly recommended. We could not be happier! They are prompt, courteous and professional, even in the face of our stressed-out and often frustrated clients who are dealing with life-changing events!

We have used them for 1-2 years and it is has been a lifesaver for our office. Personally, I think our clients feel valued when they can speak with a live person versus having to leave a message.