Smith.ai Reviews 341

These guys are nothing short of amazing. They follow our script to the "T", are responsive to our changes, and do a great job for us. When our intake specialist is out of the office, smith.ai does not miss a call and has kept our calendar full of new prospective client consultations. I receive Google reports about calls that come through Google and we never miss a call. That's attributed to what smith.ai can do for you! I highly recommend them!

Smith.Ai is amazing. They help me scale my business without worrying about the receptionist position. I'm not sure why I took so long to get a virtual receptionist

Our law firm uses Smith.ai as backup receptionists to answer calls when our phones are busy. They are friendly, professional, and consistent in following our complex instructions to transfer calls and take messages. When we first started with them a few years ago we occasionally had trouble with availability of Spanish speakers, but that hasn't been an issue lately.

Smith.ai has been a great addition to our law practice. We were able to use Smith.ai in place of hiring an employee. The cost savings is tremendous. I love that they answer the phones 24/7. We are able to have consultations scheduled after hours and on the weekends. Highly recommend.

Smith.ai has been great. The customer service is wonderful. Since becoming a client, I now have more time in my day. Worth the investment!

I have been very pleased with Smith.ai's service. They provide quite a bit for the price, and are worth very bit that I pay them. In addition, someone proactively reviewed my account, then contacted me to let me know that I could change my plan and save even more money. Who does that? I am glad to be their customer, and I recommend them without reservation.

I have mixed feelings about Smith.ai. On one hand, the agents do a relatively good job - better than another leading law firm answering service in my opinion. On the other hand, billing and support is terrible. I lost at least 2 days of calls because of a snafu on their end when the account was set up. I lost another day's worth of calls when they accidentally set our calls for forward ... at a time when no changes were requested on our end or any reason that I can see for anyone to have set it to forward on their end. (After not taking responsibility for the first of these events, they offer absolutely no explanation for the second event in their reply below.) Their billing practices are also a little absurd - at least when you have more than one account with them. It's a constant mess. Your needs may be simpler, so YMMV.

Smith.ai has been very helpful in scaling my business. The receptionists follow my script and are skilled at scheduling consultations and taking detailed messages.

After using an outsourced company to answer our business calls for the last several years we decided to change providers to Smith.ai. I must say I've never worked with a company that is so prompt with responses, so professional and really cares about relationships as Smith.ai. I would highly recommend!

We have had an amazing experience with Smith.ai. They have been professional and courteous to each one of our clients, no complaints at all. It has been amazing to help us weed out unwanted sales calls and saves us a ton of time that we can use for our clients.

This is a great company with great support. They help us to be more efficient in our business each day.

Smith.Ai has been one of the best virtual receptionist experiences we have had the pleasure of using. We are renting them 4 stars because of a few factors. 1st) The account management team was hands on in the beginning and continue to provide us updates on our call volume and pricing structure. For Example: Tony , who is our account manager, emails every now and then to discuss if we want to keep on the same pricing. Structure or adjust based on how the call volume is looking and how our industry’s outlook is. That’s so important because by us giving him insight into how our remodeling company’s projected volume from one quarter to the next flows; Tony and the Smith.Ai team is better able to serve us as clients. A true partnership. 2nd, the support staff has never taken longer than 24 hours to respond to messages or feedback. They are very responsive and if there is a bigger issue; it gets addressed. We understand taking on Smith.Ai as a new service , that their will be come adjustments. Especially as they hire and train newer staff. However, the error rate has stayed extremely low. Especially with the ability to type up a document with specific instructions on how to approach different types of callers for us. This has worked out very well for us. 3rd and most important is the cost. When we looked at the overhead of bringing on an employee we had to consider all the things that go into setting that employee up for success. Equipment costs like a phone, computer, monitors ($1200 one time setup). Office space, meaning a space with a desk, internet, and lights for this actually person to conduct business ($200mo additional based on our current sqft). Software and license access ($150mo). Wages ($3750mo). Looking at those numbers and anybody who works with the business financials can see how their is an instant savings when choosing Smith.Ai. They really work hard on selling and delivering an experience of it being like having a Virtual Employee, and that’s exactly what we have experienced. Now, like mentioned previously. There are some growing pains the first few weeks with setup. We felt that there could be better collaboration and training documents for setting up the appointment booking system. For example; we chose Calendly scheduling services that allows Smith.Ai to easily book appointments for our clients. But the Calendly system has features that are locked and you can’t get the experience you need unless you unlock the higher tiers. Also, there are errors from time to time with the newer Receptionist who are learning to apply our instructions. It’s very low. We’d say maybe 1 call out of 9 a day there might be something missing or a need to follow back up with the client. However, taking all that into consideration , we love Smith.Ai’s services and the teams supporting the brand. You can’t go wrong with the cost savings and the upfront time you put in. It’s worth it.

I cannot say enough great things about Smith.ai. I researched several answering services when I knew I wanted to switch from my old service who was making constant mistakes and hidden fees. But not Smith.ai. I chose Smith.ai because of the way they were able to handle my calls to such specificity as well as the customer service. Anytime I need to change a call instruction or clarify anything with previous calls, I always get a response and the updates in less than 2 hours. It is truly amazing.

I have been with smith.ai for almost two years now and it has truly changed the face of my practice. I am a true solo. Before smith.ai, I was answering my own phone and making my own appointments. Needless to say, I spent most of my time on the phone! Now, I trust smith.ai to take my calls, qualify my leads, and book my appointments. They have saved me an enormous amount of time! I recently did a "free trial" with two other virtual receptionists. I cancelled both trials within the first few days because their service could not compare with smith.ai. I spend too much money on marketing to risk having my virtual receptionist drop the ball when the call comes in. I am very pleased with smith.ai and plan to stay right where I am.

Smith.ai is a wonderful asset to myself and the wealth management firm I work for. We have worked with other services in the past such as Nexa, Specialty Answering Service, and Ruby, but this is by far my favorite 3rd party partner we have. Their onboarding process was extensive and they have thought of everything! I feel confident in their receptionists to represent us professionally and increase the likelihood that prospects honor the appointments that they've scheduled. I love that Smith.ai has an outbound call feature when a call is dropped or missed. They were able to integrate with our CRM, Wealthbox, and this has been a time saver for populating new contacts, making notes, as well as adding events to the office calendar. Very satisfied having only been with them a month so far and seeing improvement in our "stickiness" with prospects.

Smith.ai has changed our business and our lives. I can't speak more highly about how great they are. I have my time back to focus on my business and not have to worry about junk phone callers (and even good phone calls).

I have worked with all the folks at Smith.ai and they are all trained on the telephone skills. They are friendly and I feel good knowing that is how they are talking to our tenants.

Smith AI has been one if the best investments Ever. A mobile phone business it is not always easy to answer the phone while in appointments which turn into lost revenue. This service has been a godsend during a time of transition. For my industry. They are professional and I have helped to me increase direct bookings. I highly recommend!

We began using Smith AI in February, 2019. As a small firm, we only had one person to answer our very busy telephone, and we needed an option for backup. Smith worked diligently with us to set up our profile so they answered our calls in the manner we needed. We have them screen our calls as well so these calls can last for several minutes as there are several questions to ask.

Having Smith to back up our phones has been a true life saver for the office manager. She can switch the calls to Smith whenever she needs so she can do other things. Because Smith sends a summary to her of the calls they've taken, she is able to monitor them and tweak the script whenever necessary. Smith is very quick about getting these changes to their personnel so our calls are answered correctly. And we've never had a complaint from any of our callers.

Their fees are reasonable and have saved us from having to hire a second person to help with the phones.

We've verbally recommended Smith AI to other colleagues when the conversation lent itself to offer a referral. We highly recommend giving them a try.

Highly professional and exceptionally trained, Smith Staff is so kind to callers (even the rude ones!). They skillfully get the most important information an attorney would want, and immediately email a concise summary, along with the caller's contact phone and email. They schedule appointments almost days, nights and weekends - so no call gets unanswered. They can readily do call-backs and they even weed through any time-wasting sales calls, and automatically block these numbers. Smith is a true partner for my practice. The value they provide is well worth the cost, so my staff can function without distractions and only follow up on quality leads.