Smith England Reviews 

85
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just had my regular cut with Ellie and as always left feeling fabulous. But felt I needed to comment on the team.... From the moment I arrived today I was warmly welcomed with my first name then offer... See more

Rated 5 out of 5 stars

This is the perfect range of products... why? Everyone's hair changes, it's dry one week, flat the other, no volume, frizzy and then perfect again, this range covers everything without using harsh che... See more

Company replied

Rated 5 out of 5 stars

Love Smith England products - they always do what it says on the label. Good value, smell gorgeous, last well and I buy my friends and extended family as a treat. I have been using the salon for many... See more

Rated 5 out of 5 stars

This is my second order, the first being a birthday gift for my daughter who raved about them so much I ordered for myself. Glad I did the shampoo & conditioner are amazing & smell wonderful,ordere... See more

Company details

  1. Hair Product Store

Information provided by various external sources

A RANGE OF SALON-QUALITY HAIRCARE, FORMULATED WITH NATURALLY ACTIVE PLANT EXTRACTS TO TRANSFORM YOUR HAIR. INSPIRED BY THE BRITISH COUNTRYSIDE, INGREDIENTS INCLUDE SANDALWOOD, LAVENDER, WHITE-NETTLE AND CHAMOMILE. Cruelty Free. Vegetarian Friendly. Recycled and Recyclable bottles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(85)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My daughter finds a lot of shampoos…

My daughter finds a lot of shampoos make her head itch, even ones aimed for children's sensitive scalps, so far this has not irritated her and makes her hair so dazzlingly shiny and soft, without me needing to use conditioner.

March 5, 2021
Unprompted review
Rated 2 out of 5 stars

Great product, awful packaging!

First, let me say that the product is really good! My local supermarket has stopped stocking it, so I had to go direct to you. Now, here’s the problem. As the bottles are so small, I assumed I’d find the package on my doormat. So I was surprised to find a card saying that the package was too big and also required a signature. On picking up the package, I was shocked at the size of it - the size nearly of a shoebox! The irony of your mission statement inside the lid did not escape me, as unnecessary packaging is one of the things that IS costing the earth!
I really like your products, but this is making me reluctant to order again. Hope it’s just a one-off!

March 5, 2021
Rated 5 out of 5 stars

My recent purchase of shampoo

My recent purchase of shampoo, conditioner and hair mask is absolutely beautiful, my hair is lovely and soft and feels amazing, my hair also feels very much thicker as I have fine hair, as always great packaging, service is great and the price of the items are really good too.

February 18, 2021
Rated 5 out of 5 stars

Smith England Salon in Salisbury is…

Smith England Salon in Salisbury is really lovely and modern but chic. The staff are so welcoming and very friendly. I had Jade for my balayage and Jess for my cut. I didn’t know what I wanted but both girls told me what they think and were really helpful and thoughtful. I walked out of the Salon feeling just brilliant and so pleased with the services I had received. Thank you to all at the Smith Salon, especially Jade and Jess the two hair wizards.

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great

Great comms, great delivery, great product. Mmm lovely soft hair.

February 14, 2021
Rated 5 out of 5 stars

Excellent products

I am currently using Smith England shampoo and conditioner because I was asked to take part in a blind test and review their products for Good Housekeeping magazine. I was so impressed I had to buy some because it left my dry hair shiny and in such good condition I would have been a fool not to. My order was processed quickly and it arrived well packaged.

February 12, 2021
Rated 5 out of 5 stars

Amazing product, go on treat your hair to something nice

I am very pleased with the product, packaging and service. I have previously used the hair oil, it made my hair soft and supple easy to manage especially during the lockdown when hair salons were closed. I needed more oil, and thought I would give the shampoo and conditioner a try, and was amazed at the results. The delivery was super fast and thank you, I will definitely recommend this product to friends and family

January 27, 2021
Smith England logo

Reply from Smith England

Hi Gail, thank you for taking the time to leave a review, we're so pleased you enjoyed our products and service!

Rated 5 out of 5 stars

Best cruelty free shampoo and…

Best cruelty free shampoo and conditioner I've ever used. My hair is usually dry and course but this has transformed it making it super soft. Doesn't smell artificial either. Amazing stuff.

January 25, 2021
Smith England logo

Reply from Smith England

Hi Abi, thank you for taking the time to leave a review. We're so happy you had a great experience using our products!

Rated 5 out of 5 stars

Beautifully presented

Order received very quickly with lovely packaging. Will try a different sets to find my favourite! I found I needed extra shampoo to get a lather.

January 24, 2021
Smith England logo

Reply from Smith England

Hi Sara, thank you for taking the time to leave a review! As our shampoos are paraben and sulphate free they don't later in the same way as a more traditional formula. Please know the product is still working effectively despite not lathering as much. However, we recommend using a little extra water to help with this. Let us know when you find your favourite range!

Rated 5 out of 5 stars

Love this product

Love this product, it makes my hair feel so naturally healthy and bouncy. Very prompt delivery too. Thank you.

January 23, 2021
Smith England logo

Reply from Smith England

Hi Holly, thank you for taking the time to leave a review. We're so pleased you've had a good experience using our products and service!

Rated 5 out of 5 stars

Beautiful soft locks from the 1st use

Beautiful soft locks from the 1st use. Even use ot on my daughters hair (she is 3).
Stunning pruduct!!!

January 22, 2021
Smith England logo

Reply from Smith England

Hi Karli, thank you for taking the time to leave a review. We're so pleased you enjoy our products!

Rated 5 out of 5 stars

Super fast postage

Super fast postage. Love these products!

January 18, 2021
Smith England logo

Reply from Smith England

Hi Elizabeth, thank you for taking the time to leave a review. We're so glad you've had a great experience using our products and service!

Rated 5 out of 5 stars

The perfect range you've been looking for

This is the perfect range of products... why? Everyone's hair changes, it's dry one week, flat the other, no volume, frizzy and then perfect again, this range covers everything without using harsh chemicals and waxy coatings. All the shampoos can match any of the conditioners to get the perfect finish, smelling wonderful and lasting soooo long, please try these products you'll notice the difference immediately, and they also look good in the bathroom!

January 16, 2021
Smith England logo

Reply from Smith England

Hi Suzy, thank you for taking the time to leave a review. We're delighted you enjoy our products!

Rated 5 out of 5 stars

Smells lovely

Smells lovely, natural ingredients. Bought as a gift and recipient very pleased.

January 10, 2021
Smith England logo

Reply from Smith England

Hi Gary, thank you for taking the time to leave a review. We're grateful you thought of us for a gift and glad you and the recipient were happy!

Rated 5 out of 5 stars

The Gloss shampoo and conditioner is…

The Gloss shampoo and conditioner is lovely. My naturally grey hair feels full, soft and looks shiny. Have had many comments on how my hair looks so healthy.

December 9, 2020
Smith England logo

Reply from Smith England

Thank you for taking the time to leave a review. We're so glad you've had a great experience using Smith England.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look