Smiths Coffee Co Ltd t/a SMITHS of LONDON Reviews 

336
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I have ordered many times in the past their flavoured filtered coffee without any issues.However, this time the coffee was tasteless and disgusting!I had to throw all the packets(caramel,maple syrup&w... See more

Rated 3 out of 5 stars

More clarity required in the description of your product, I brought the coffee bags but very much on spec. They are OK but I am still looking for my ideal coffee taste. Smiths NO7 & the Mexican Oaxa... See more

Company replied

Rated 1 out of 5 stars

Not only did I receive the request for a review several days before my goods arrived. When they did arrive 2 items were not included . 1st & last time !!!

Company replied

Rated 5 out of 5 stars

Been shopping with them for 10 years now, always buy my coffee off the specials list, very knowledgeable staff, Colin the owner never has time to talk, but get him onto coffee or tea and he talks for... See more

Company replied

Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Wholesaler
  5. Tea Manufacturer
  6. Tea Wholesaler

Written by the company

Hand crafted, Artisan roast...coffee since 1936.


Contact info

2.8

Average

TrustScore 3 out of 5

336 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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2.8

All reviews

(336)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

I miss walking into the office...

I miss but being able to walk into the office to pickup the coffee and chat with the friendly staff but ordering online is almost as convenient.

The box always turns up on time and never with the wrong items.

My only criticism is the plastic packing. Please can you look to replace the bubble wrap with something more sustainable.

February 27, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Mark,
We're developing this now.
You can always drop by to collect your orders without any plastic wrap at all!
...You'd be most welcome
Smiths Team

Rated 5 out of 5 stars

Very tasty

Very tasty , fruity and smooth. My kids loved the smell of the fresh coffee in bag. Only problem is in running out again

February 21, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Richard,
Thanks for the great feedback.
You can ask for a regular drop if that helps?
Smiths Team

Rated 2 out of 5 stars

Disappointing order

Disappointing order: 1large flavoured coffee tasted like mold and when I emailed request for refund/replacement nobody relied...
I would not order from this company again.

February 19, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Good morning,
I'm glad we've resolved your issue with a replacement and refund.
Please do let us know if this is as good as the other 2 you ordered.
Smiths Team

Rated 5 out of 5 stars

Happy Customer

Have ordered from Smiths for the first time and I am happy with the experience. It was easy to find what I wanted on the website with an excellent choice of grind options and pack sizes. Prices are competitive and delivery costs are reasonable. Delivery time was good and most importantly of all the coffee is delicious. Will be ordering again soon.

February 19, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi AJB,
Brilliant feedback, Thank you!
Smiths Team

Rated 4 out of 5 stars

Coffee is excellent

Coffee is excellent, website easy to use. Only one small point, there is no communication as to when order has been despatched.

February 19, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Sue,
This is being changed and going forward, you will get a dispatch notice.
Thanks for telling us this wasnt happening.
Smiths Team

Rated 5 out of 5 stars

Delight in a cup!

Thank you for the wonderful coffee. Your flavored variety is in my opinion the best on the market, my favourites being the Creme Brulee and Tiramisu ones. The staff was helpful and responded quicly and the shipping was also fast. Will certainly buy again.

February 16, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Wonderful feedback Ruxandra, thank you.
There are only 72 flavours for you to try!
Smiths team

Rated 5 out of 5 stars

Very good company with immediate…

Very good company with immediate response very good flavors and above enjoy exterior coffee quality!!

Thanks Smiths Coffee.

February 14, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Marianna,
We're very happy you're enjoying our coffee.
Smiths Team

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, delivered quickly

February 14, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Jamie,
Thanks for the super feedback!
Smiths Team

Rated 5 out of 5 stars

Nice coffee

Nice coffee, turned up quickly

February 9, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Thanks Mr Andrews....very glad you're liking the coffee!
Smiths Team

Rated 5 out of 5 stars

The aroma & taste of your Peruvian…

The aroma & taste of your Peruvian coffee is amazing! Thank you

February 8, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Good afternoon,
very pleased to hear you approve of this Peru bean.
We thought it tasted great too.
More coming from other estates...
Smiths Team

Rated 5 out of 5 stars

Thank you

Thank you all great!!

February 1, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Youre very welcome, and thank YOU for the positive review.
Smiths Team

Rated 5 out of 5 stars

Smiths coffee is a taste sensation.

As a passionate coffee lover, discovering Smiths coffee has been a joy and certainly a taste sensation - so many wonderful flavours to choose from! My orders have been followed up promptly and efficiently, which is why I am happy and satisfied customer with Smiths.

February 1, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Such a great review Angela,
We're very pleased you're happy with our service!
Come back soon.
Smiths Team

Rated 1 out of 5 stars

Not only did I receive the request for…

Not only did I receive the request for a review several days before my goods arrived.
When they did arrive 2 items were not included .
1st & last time !!!

January 29, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Good afternoon,

Your order was received by us on Monday 25th.
All couriers are experiencing huge delays with Covid issues over which we have little control sadly.
That said, now its arrived, you contacted us TODAY so that we can rectify the problem.
... as I understand it, you have been informed the missing items are already on their way to you direct from our supplier to ensure you get them as soon as possible.
..perhaps you could include this bit of the scenario in your review and give us another chance in more straightforward times?
many thanks
Smiths Team

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Excellent coffee highly recommended.

January 18, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Jules,
Very glad youre enjoying our coffee!
Come back soon and thank you!
Smiths Team

Rated 5 out of 5 stars

I switched to Smiths quite a while ago…

I switched to Smiths quite a while ago now, in my efforts to find consistently good quality coffee and lovely blends.
Their delivery is always prompt.
I have now got a few favourites which I buy on a regular basis. Their hot chocolate is lovely.
They are my go to now. Highly recommended!
Their customer service is also spot on. The one time a parcel was damaged in the parcel depot and was undeliverable, I had a replacement the next day.

January 16, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Couldnt ask for a better review Pip, thank you!
Smiths Team

Rated 5 out of 5 stars

Incredible tasting (and smelling)…

Incredible tasting (and smelling) flavoured coffee! Best coffee I’ve had in a long time! Bought the parents a bag of salted caramel ground coffee for Christmas and before I knew it I was sharing it with them and the coffee was gone! Oops! Just recently purchased Vanilla flavour, and I could sit and smell it all day! Now I have about 2/3 cups of it a day, it’s soooooo good! Highly recommend 10/10!

January 15, 2021
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Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Emily,
Wow, thats great feedback...huge thanks for that.
We only have 73 flavours in the range now....
Come back soon.
Smiths Team

Rated 5 out of 5 stars

Flavoured coffee

Smooth experience from beginning to end. I love the wide variety of flavours they offer. And they add more each time I return to the website.
Very impressed

January 8, 2021
Smiths Coffee Co Ltd t/a SMITHS of LONDON logo

Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON

Hi Sheila,
Only 73 flavours to choose from....and counting...
Come back soon
Smiths Team

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