Smiths Of Harrogate Reviews 1,153

Excellent choice of beds/mattress well worth the visit Frank was extremely helpful and very knowledgeable in all the products on display and assisting us with our choice of new mattress, the delivery team were very pleasant and polite and arrived promptly on the delivery day. Would not hesitate to recommend Smiths.

The store has a great selection of furniture to choose from. It is easy to browse around all the furniture in the store.

The member of staff we dealt with for our purchases was Paul Irwin. He was knowledgeable, he listened to what we were looking for and provided great service.

I am happy to recommend this store and the service we received.

We contacted them for casters for our bed as a couple of ours collapsed ,Dreams who we purchased the bed fro mdreams anad want to know smiths sent them with no hassle thank you so much

We cannot recommend Smiths of Harrogate highly enough. Christopher spent a huge amount of time with us explaining the range of riser / recliner chairs in the showroom. He fully understood our needs and was able to guide us to our final choice. His professional approach and technical knowledge of the product were much appreciated. At no point were we hurried to make a decision or pressurised to do so. A professional yet personal service throughout.

Lovely friendly welcoming staff. Paul was great. Very helpful and upbeat. We even had coffee and cake ( sent in to Smiths from another satisfied customer) Unexpected and such a nice welcoming touch.
Great price sofa and service. Would highly recommend

Great customer experience good range of products and competitive pricing.

From walking in the door to leaving I can only describe the experience as Friendly, professional, knowledgeable and nothing too much trouble.
The staff look after you very well indeed, very knowledgeable on products and a real pleasure to buy from. Smiths is certainly the retailer to go to, even if you have to travel for two hours to get there, it is worth it. A furniture shop selling all the top brands in a well lit, warm , welcoming showroom.

When I went in I was greeted by every member of staff I passed. Got up to the bed department and met frank who listened to me without interrupting. His knowledge and care was second to none. Most helpful with each question. Happy to have ordered a bed and could not fault the service or care. 🌟🌟🌟🌟🌟

Great service from the team especially Andreas. Nothing was too much trouble and lots of options for dining chairs and tables were shown. Excellent information and advice offered and made my experience at Smiths outstanding.

Excellent service, product, and delivery! We were met with friendly faces who were more than willing and ready to help us with our search for a chair to help my dad during a particularly difficult and sensitive time for our family.

Olly quickly mobilised his team (I believe it was John who helped us), and together they found us the perfect one that both suited our needs and looked exactly how we wanted to match our existing decor!

As our requirements meant we needed something quickly, and we were so so grateful to have the delivery within the week. It's also worth noting that the delivery people were a complete reflection of the care and excellence we experienced in the store, thank you!

We're now the proud owners of a new chair which not only provides a huge level of assistance, but also looks great in our home. We can't thank the team enough!

It was a pleasure to deal with Paul Irwin during our recent visit. His knowledge and experience shone through in his advice and guidance. This is not a store we have dealt with before, but we are sure this purchase won't be our last with Smith's. Looking forward to our pending delivery. Thank you

Great service with a previous order so we have used them again. Good prices, easy to use website.

Excellent sales man, the access to different levels of the store was very easy with use of their ramps and we couldn’t have had any better service.
Would highly recommend!

What a pleasure to deal again with this company which adheres to old fashioned standards of quality and excellent customer service provided by a team of friendly and knowledgeable staff from the moment you step through the door. No pressurized selling or marketing techniques here, just personalised help and advice when needed until decisions about your purchase/s are reached, followed by clear post-sales communication. If only more companies and businesses could follow their example.

Brilliant customer service! Friendly, helpful, nothing too much trouble, made buying my new furniture a total pleasure. Plus very well priced furniture and competitive. Thank you to Paul who responded to my very many messages and requests in such a friendly way. And for the assistance in getting it delivered! I am delighted to join the many customers from Smith’s of Harrogate!

Helpful, friendly staff, who approached us to see if we needed assistance, and then gave us time to browse the store, without feeling pressured. On hand when we needed clarification of colours and sizes and when we wanted to purchase something. Clean store, furniture well spaced for browsing. Quality furniture.

We visited Smiths today 27 November 2025. We were greeted by and served by Christopher who was extremely helpful. He covered all aspects of a three piece suite ensuring we were aware of sizes and materials. We ordered one following our discussion. Smiths have a very large selection to choose from. We had visited other retailers but none compared to the excellence of Smiths.

We spoke with Christopher regarding purchasing a leather chair. We were delighted with how friendly and knowledgeable he was with great attention to detail. He went out of his way to gain the information we needed.
We had no hesitation in placing an order with him.

Absolutely blown away with my new sofa !!
I chose the Ercol Forli chaise in Moss green and it’s come better than I anticipated . It’s class and the quality is superb.
The staff at Smiths of Harrowgate helped me when I changed my mind with the colour last minute and I am so grateful to them for sorting this.
Going forward, my family and I will not be buying furniture anywhere else
Thankyou so much guys.
Shout out to Graeme and Christopher -thanks for your patience 😊😁

Beautiful showroom and very helpful and knowledgeable staff. Such a great experience. I travelled all the way from Cumbria to Harrogate to see a specific piece of furniture and was not disappointed!