The whole experience ordering my vape was a breeze. They answered my questions promptly via email which was greatly appreciated. The vape is beautiful and has been fantastic. I could go on, but... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received my battery super quickly and I had a small issue which their support team helped out with right away! Excellent customer support, it’s so nice to be emailed and not have to leave a message wi... See more
Quick delivery products seem genuine I did buy a ccell silo from here which stopped working after 6months light use so avoid buying that one and don’t buy metal carts as there known to be bad ceramic... See more
I received a free vape with my purchase but wasn't able to change the colour upon checkout. I emailed the team and Will hooked me up with the exact colour I wanted. Amazing experience throughout! I wi... See more
Company details
Written by the company
Smoke Emporium is focused on selling top quality oil vaporizer hardware and accessories. We only sell brands that we use and love. Every vape cartridge and battery we sell is backed by a Manufacturer warranty.
Contact info
4.7
Excellent
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy service easy website to…
Quick and easy service easy website to navigate
November 15, 2023
Good selection and product
Good selection and product. Very Easy using the checkout. Great time with packaging and posting.
November 13, 2023
cheaper delivery fees and great products
November 8, 2023
Vessel core
Products are great. I thought the postage was a bit slow considering I paid for express post.
October 30, 2023
great customer service
Will sorted me out super quick when I forgot to order an item and added it to my order fast and hassle free
November 6, 2023
Awesome product
October 23, 2023
Great support team
Gave me the wrong coloured cartridge but great customer service fixed up their mistake. Great support team
October 19, 2023
Reply from Smoke Emporium
Heya Hugo,
My apologies. It sounds like we have accidentally given you the wrong cartridge. We wouldn't have changed colours purposely without first getting the okay.
We have plenty of stock in all colours so I will follow up via email and get the right colour shipped out right away.
Cheers,
Will
Excellent products and prices
October 19, 2023
Packages safe and secure
Fast delivery. Packaging was safe and secure. Wouldn’t go anywhere else for my vaping needs.
October 17, 2023
A little slow on delivery but otherwise…
A little slow on delivery but otherwise great.
October 16, 2023
Very happy you carry the vessel range
Very happy you carry the vessel range
Would be great if you could sell more of their products like the helix pipe and carbon lighter!
October 23, 2023
Came on time item is as described
October 9, 2023
Great service
Great service. I placed my order on a Sunday and it was ready to post less than 12h after, got it in two days.
October 9, 2023
Quick and easy and no drama
October 13, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.