Scam do not buy. Placed an order a week ago with 48 hour tracked delivery. Have contacted them multiple times for delivery info but they have just ignored my messages. Will be seeking full refund via... See more
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Was my first time ordering from here as was recommend by a friend. Honestly everything was completely fine the reason for the lower score is that when the item was delivered I don't like the idea that... See more
Company replied
Ordered Sunday thinking that package will be delivered Monday. Was Astonishingly surprised when less than 2 hours my order was in front of the my house. Exelent service. Massive selection of juices. D... See more
Company replied
Couldn’t recommend these guys enough. If there was an option for 6 or 7 stars I would select it. The same day delivery service is absolutely fantastic, often arriving in under an hour. It’s been... See more
Company details
Written by the company
Vape Specialist, Retail, Wholesale, Distribution.
Contact info
Unit 11 Vermont Place, Tongwell, MK15 8JA, Milton Keynes, United Kingdom
- 01908803166
- sales@smokeyjoesvapes.com
- smokeyjoesvapes.com
3.3
Average
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The Deliveroo of Vaping!! SMKJOES
Smokey Joes delivers on value and on time. I live in Northampton cannot always make it to the vape shop. They are the deliveroo of all things vape in midlands. Delivering same day within 50 miles radius. Highly recommend!!! 5*****
January 27, 2023
Reply from Smokey Joes Vapes Company
Thank you Ash, for taking the time to write us a 5 star review! your support is always appreciated and we are grateful to have you as a part of out Smokey Joes Family! look forward to hearing from you :) . Big high Five!
Quick & Efficient Perfect Service…
Quick & Efficient Perfect Service Always 5 STARS :)
February 1, 2023
Reply from Smokey Joes Vapes Company
Thank you Sean, for the amazing review! keep being awesome!
Reply from Smokey Joes Vapes Company
Hi Lewis
We're lucky to have a great team, and it sounds like they shone through on your order! Quick, easy service and great tracking are our specialties too. Thanks for the Trustpilot review.
Very speedy delivery
Very speedy delivery. Delivery guy was lovely too and had a laugh!
Product good too.
January 14, 2023
Reply from Smokey Joes Vapes Company
Hi Emma
We're thrilled to hear you had a great experience! Speedy delivery with a friendly face and a good product – that's what we aim for. Thanks for letting others know.
I ordered late
I ordered late, well after closing time and still received my delivery in good time and from a cheerful driver to boot, despite dragging him out of bed!
January 7, 2023
Reply from Smokey Joes Vapes Company
Hi Karl
We're so happy to hear you received your order despite the late hour on Trustpilot! Our team goes the extra mile (or should we say, the extra hour?) to keep our customers happy whenever possible. We're glad the driver's cheerfulness brightened your day too! Thanks for letting others know about the fantastic service.
Best smoking service in UK
Great experience as always. Very friendly and polite. Never had a bad experience with SJ’s. Only
Place I go for my vapes. 10/10
January 4, 2023
Reply from Smokey Joes Vapes Company
Hi We're thrilled to hear you consistently have a great experience at Smokey Joes Vapes Friendly service and a positive experience are what we strive for. Thanks for always choosing us and for the perfect 10/10 rating! See you again soon!
Reply from Smokey Joes Vapes Company
Hi James
We like to think of ourselves as ordering ninjas and delivery ninjas! Thanks for the Trustpilot review. We're happy to impress!
Always the best!!!
December 12, 2022
Reply from Smokey Joes Vapes Company
Hi Kasia
We're always striving to be the best, and hearing you say 'Always the best!!!' on Trustpilot lets us know we're on the right track. Thanks for the amazing review!
Reply from Smokey Joes Vapes Company
Hi
We take pride in providing good all-round service and value for money! Is there anything specific you liked about our service? We'd love to hear more
I order it on the 4th a paid for same…
I order it on the 4th a paid for same day delivered it’s now the 6th and didn’t came
December 5, 2022
Reply from Smokey Joes Vapes Company
Hi Ines
We understand your frustration that the parcel wasn't able to be delivered that day.
Unfortunately, our driver was unable to get a response at the door and the package wouldn't fit through your letterbox. They also tried contacting you by phone but were unsuccessful.
So for save keeping our parcel was returned back to our store.
Reply from Smokey Joes Vapes Company
Hi
We're so glad you consistently experience quick and friendly service with a perfect 10/10 rating on Trustpilot! Our team works hard to make that happen. Thanks for your review.
Service and delivery is a 5star service…
Service and delivery is a 5star service and cannot be faulted. However you've been out of stock of zero nicotine disposables for at least two weeks now .?
December 1, 2022
Reply from Smokey Joes Vapes Company
Hi Mark
Thank you for the 5-star rating for our customer service delivery. We try hard to keep as many products in stock as we can but this sometimes can be difficult due to high demand or suppliers being low on stock.
The customer service is brilliant
The customer service is brilliant. The staff you have on your team are all amazing!!
I’ve ordered I believe probably like 50+ times. Nothing bad to say about the company.
Your all amazing☺️ and I will always order from you guys.
December 1, 2022
Reply from Smokey Joes Vapes Company
Hi Molly
Wow, 50+ orders! We're so grateful for your loyalty and kind words about our customer service team. They truly appreciate you highlighting their efforts!
Knowing you've had such a consistently positive experience means the world to us. We're constantly working to improve, and feedback like yours helps us stay on track.
Stock runs low real quick:(
November 18, 2022
This is a fantastic service
This is a fantastic service , although this time I added more to cart for free delivery but was still charged delivery. I also messaged a few times on the chat with no response.
November 24, 2022
Reply from Smokey Joes Vapes Company
Hi Jenny
We're sincerely sorry to hear you were charged for delivery despite meeting the free shipping threshold and not receiving a response on our chat. That's definitely not the experience we want for our customers.
Reply from Smokey Joes Vapes Company
Hi Amy
We're glad you found our process very quick and easy, and that you received brilliant service on Trustpilot! Our team works hard to make it a smooth experience.
Brilliant 🤩 saves me having to walk at…
Brilliant 🤩 saves me having to walk at the shop when it’s raining
October 27, 2022
24/7 local delivery
Ordered Sunday thinking that package will be delivered Monday. Was Astonishingly surprised when less than 2 hours my order was in front of the my house. Exelent service. Massive selection of juices. Definitely order again. Strongly recommend.
October 16, 2022
Reply from Smokey Joes Vapes Company
Thank you Artur for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Looking forward to hearing from you soon
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