Smokey Joes Vapes Company Reviews 558

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 1 out of 5 stars

Scam do not buy. Placed an order a week ago with 48 hour tracked delivery. Have contacted them multiple times for delivery info but they have just ignored my messages. Will be seeking full refund via... See more

Rated 4 out of 5 stars

Was my first time ordering from here as was recommend by a friend. Honestly everything was completely fine the reason for the lower score is that when the item was delivered I don't like the idea that... See more

Company replied

Rated 5 out of 5 stars

Ordered Sunday thinking that package will be delivered Monday. Was Astonishingly surprised when less than 2 hours my order was in front of the my house. Exelent service. Massive selection of juices. D... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend these guys enough. If there was an option for 6 or 7 stars I would select it. The same day delivery service is absolutely fantastic, often arriving in under an hour. It’s been... See more

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

Written by the company

Vape Specialist, Retail, Wholesale, Distribution.


Contact info

3.3

Average

TrustScore 3.5 out of 5

558 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Friendly staff. Would highly recommend

July 10, 2022
Smokey Joes Vapes Company logo

Reply from Smokey Joes Vapes Company

Hi Tracy,

Many Thanks for your review. A Big Hight Five! See you soon.

Many Thanks

Smokey Joes Vapes Co

Rated 2 out of 5 stars

Dissapointed

Smokey joes is usually really good. I have ordered from them quite a lot although my past 2 deliveries I have been dissapointed hence the score. 3 of my disposable vapes have burnt out within less than a day. They have plenty of life in them one I only used for around 2 hours before it burnt out. I messaged Smokey joes via Facebook and initially received a response saying they will look into this although I have not heard back from them. I messaged again the next day and still have not had anyone contact me. Delivery is very quick but unfortunately I have had to give only 2 stars because of the issue above.

July 9, 2022
Smokey Joes Vapes Company logo

Reply from Smokey Joes Vapes Company

Hi Carissa,

Thank you for flagging the order via Trust Pilot to our attention. I investigated your order on Monday, 04/07/2022, Order Number #24771. Firstly I would like to apologise for the experience that you may have encountered with us. I went through our log files and searched Facebook messenger. Unfortunately, I could not trace any conversation on Smokey Joes Vapes Company profile on the request you mentioned when you mentioned that you messaged us.

Typically when this situation arises, and we have had contact with the customer, we usually try to manage the problem as soon as possible and resolve the issue instantly. However, after going through our website messaging tool and Facebook messenger and cannot see any trace of a conversation with you regarding this order. I have spoken to staff members this morning, and nobody was aware of your situation until we saw the review so clearly, that something has gone wrong in this instance.

Please could you ring the warehouse on 01908 803166 and our staff will promptly resolve your situation?

Unfortunately, disposables are mass-produced; occasionally, a batch of disposables could have filtered into the retail supply chain. This may explain why there may be a few disposables you may have recently purchased that may not have performed as expected.

We are here to assist and help our customers and make them feel we are providing value and service that they are happy with.

Many Thanks

Smokey Joes Vapes Co

Rated 5 out of 5 stars

Delivery guy is the most sweetest and…

Delivery guy is the most sweetest and nicest man ever , overall got my vape within 2 hours and it was good :)

June 20, 2022
Smokey Joes Vapes Company logo

Reply from Smokey Joes Vapes Company

Hi Holly,

It is part of the job specification for our driver to have a happy and sweet personality.

Thank You for making an effort to write the review. See you soon.

Smokey Joes Vapes Co

Rated 5 out of 5 stars

Went into store on visit to milton…

Went into store on visit to milton keynes and very good prices so went online and Fast and quick delivery...
Will use again

June 16, 2022
Smokey Joes Vapes Company logo

Reply from Smokey Joes Vapes Company

Hi Mark,

Thank You for your response and great to see that you use both channels to get your goods.

See you soon.

Smokey Joes Vapes Co

Rated 5 out of 5 stars

Amazing service

First time using smokey Joe's and definitely won't be last!! Ordered at 2300 and arrived at 2340! That is what you call amazing service, didn't expect to receive it until the next day. Delivery guy was top notch and a good laugh even this time of night highly recommend

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Top notch guys

Top notch guys, What other company would deliver you vape juice at 1am and be as thoughtful to text/call rather than knock and wake everyone up.

Reliable, always ontime for deliveries - best vape shop in MK.

June 7, 2022
Rated 5 out of 5 stars

Good fast delivery 🚚

Was good service delivered few hours after my order. Have found cheaper else where. But in terms of quickness if you run out it’s very handy. And guy delivered was friendly.
So yes I’d use again.

May 23, 2022

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