Scam do not buy. Placed an order a week ago with 48 hour tracked delivery. Have contacted them multiple times for delivery info but they have just ignored my messages. Will be seeking full refund via... See more
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Was my first time ordering from here as was recommend by a friend. Honestly everything was completely fine the reason for the lower score is that when the item was delivered I don't like the idea that... See more
Company replied
Ordered Sunday thinking that package will be delivered Monday. Was Astonishingly surprised when less than 2 hours my order was in front of the my house. Exelent service. Massive selection of juices. D... See more
Company replied
Couldn’t recommend these guys enough. If there was an option for 6 or 7 stars I would select it. The same day delivery service is absolutely fantastic, often arriving in under an hour. It’s been... See more
Company details
Written by the company
Vape Specialist, Retail, Wholesale, Distribution.
Contact info
Unit 11 Vermont Place, Tongwell, MK15 8JA, Milton Keynes, United Kingdom
- 01908803166
- sales@smokeyjoesvapes.com
- smokeyjoesvapes.com
3.3
Average
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Don’t know how they do this
Don’t know how they do this
Delivery within 2 hours locally? Amazing service
👍🏼👍🏼
July 17, 2022
Fantastic service
July 12, 2022
Reply from Smokey Joes Vapes Company
Hi Tracy,
Many Thanks for your review. A Big Hight Five! See you soon.
Many Thanks
Smokey Joes Vapes Co
Dissapointed
Smokey joes is usually really good. I have ordered from them quite a lot although my past 2 deliveries I have been dissapointed hence the score. 3 of my disposable vapes have burnt out within less than a day. They have plenty of life in them one I only used for around 2 hours before it burnt out. I messaged Smokey joes via Facebook and initially received a response saying they will look into this although I have not heard back from them. I messaged again the next day and still have not had anyone contact me. Delivery is very quick but unfortunately I have had to give only 2 stars because of the issue above.
July 9, 2022
Reply from Smokey Joes Vapes Company
Hi Carissa,
Thank you for flagging the order via Trust Pilot to our attention. I investigated your order on Monday, 04/07/2022, Order Number #24771. Firstly I would like to apologise for the experience that you may have encountered with us. I went through our log files and searched Facebook messenger. Unfortunately, I could not trace any conversation on Smokey Joes Vapes Company profile on the request you mentioned when you mentioned that you messaged us.
Typically when this situation arises, and we have had contact with the customer, we usually try to manage the problem as soon as possible and resolve the issue instantly. However, after going through our website messaging tool and Facebook messenger and cannot see any trace of a conversation with you regarding this order. I have spoken to staff members this morning, and nobody was aware of your situation until we saw the review so clearly, that something has gone wrong in this instance.
Please could you ring the warehouse on 01908 803166 and our staff will promptly resolve your situation?
Unfortunately, disposables are mass-produced; occasionally, a batch of disposables could have filtered into the retail supply chain. This may explain why there may be a few disposables you may have recently purchased that may not have performed as expected.
We are here to assist and help our customers and make them feel we are providing value and service that they are happy with.
Many Thanks
Smokey Joes Vapes Co
Delivery guy is the most sweetest and…
Delivery guy is the most sweetest and nicest man ever , overall got my vape within 2 hours and it was good :)
June 20, 2022
Reply from Smokey Joes Vapes Company
Hi Holly,
It is part of the job specification for our driver to have a happy and sweet personality.
Thank You for making an effort to write the review. See you soon.
Smokey Joes Vapes Co
Always great service :)
June 18, 2022
Reply from Smokey Joes Vapes Company
With an always great customer.
Many Thanks
Smokey Joes Vapes Co
Went into store on visit to milton…
Went into store on visit to milton keynes and very good prices so went online and Fast and quick delivery...
Will use again
June 16, 2022
Reply from Smokey Joes Vapes Company
Hi Mark,
Thank You for your response and great to see that you use both channels to get your goods.
See you soon.
Smokey Joes Vapes Co
Excellent products and service
June 9, 2022
Reply from Smokey Joes Vapes Company
Hi Julie,
For an excellant and loyal customer.
Alway great too see you again!
Smokey Joes Vapes Co
Amazing service
First time using smokey Joe's and definitely won't be last!! Ordered at 2300 and arrived at 2340! That is what you call amazing service, didn't expect to receive it until the next day. Delivery guy was top notch and a good laugh even this time of night highly recommend
June 8, 2022
Unprompted review
Top notch guys
Top notch guys, What other company would deliver you vape juice at 1am and be as thoughtful to text/call rather than knock and wake everyone up.
Reliable, always ontime for deliveries - best vape shop in MK.
June 7, 2022
Always great!
Received the correct goods.
Great customer service.
The local same-day delivery service is the best thing of all though!
June 2, 2022
Fast delivery service
May 30, 2022
Fast friendly delivery every time!!
May 28, 2022
They came extremely fast although I di…
They came extremely fast although I di think the prices need to be lowered slightly
May 27, 2022
Great company to order from just wish…
Great company to order from just wish they wasn't so many out of stock .
May 25, 2022
Good fast delivery 🚚
Was good service delivered few hours after my order. Have found cheaper else where. But in terms of quickness if you run out it’s very handy. And guy delivered was friendly.
So yes I’d use again.
May 23, 2022
Super fast shipping to Germany.
May 20, 2022
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