Precious Pet Sitters Reviews 165

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care and dedication to animals, often highlighting their patience and ability to bond with pets. Many people appreciate the professional and efficient service, noting that their pets were well looked after and happy. Reviewers frequently mention receiving regular updates and photos, which provides great peace of mind. However, some customers also noted issues with the onboarding process for sitters, describing it as a waste of time and effort without a clear intention of hiring. A few other people also felt that the company's communication regarding employment decisions was poor and lacked transparency.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the kindness, patience, and... See more

Service

Consumers find the service to be highly positive, often describing it as smooth, efficient, and exceptional.... See more

Based on these reviews

Rated 5 out of 5 stars

We have used SMPrecious a couple of times now with our most recent request made at quite short notice. We have an elderly dog which needs quite a few interventions throughout the day for health reason... See more

Company replied

Rated 5 out of 5 stars

We recently used Precious Pets for our dog, Norbert, when we went away for 10 days, Caroline was superb. She sent regular photos/videos of Norbert which meant we could have a lovely relaxed holiday kn... See more

Company replied

Rated 5 out of 5 stars

Our most recent experience with SM Precious Pets has been our best yet - Gabriela looked after 2 of our family dogs whilst we were away and she cared so kindly and diligently for them we knew they wou... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful sitter (Fiona) who looked after our dog for nearly three weeks, and was happy to stay an extra day when our flight was cancelled. She kept in contact whilst we were away and made u... See more

Company replied

Rated 5 out of 5 stars

We approached Precious Sitters for a house sitter over Xmas and New Year 2026. The registration process was professional and thorough. We were sent details of a house sitter they thought would be suit... See more

Company replied

Rated 5 out of 5 stars

I wholly recommend Precious Pets for sitting. We had Amy sit for Mia, our cat, and Dexter, our dog, while we were away and it was a great experience. Amy was lovely, helpful, the animals loved her an... See more

Company replied

Rated 5 out of 5 stars

I used SM Precious Pets after seeing them on Facebook and they were brilliant! Karen explained everything really clearly and recommended Tamara, who was amazing with my dog. She stuck to our routine,... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Precious Pets Sitters. Aurelie was a fantastic pet sitter for our cat. We had been worried as he had only recently been diagnosed with IBD and we had not left him since. Aurelie put... See more

Company replied

Rated 5 out of 5 stars

I have been using SM Precious Pets for four years now and would have no hesitation in highly recommending them. They have a team of very experienced sitters who clearly care deeply about their four-le... See more

Company replied

Rated 5 out of 5 stars

Exceptional service at every step of the process from first enquiry contact to the sitting itself. All our needs were listened to and met and the sitter chosen for us, Naomi was a dream. Naomi sat b... See more

Company replied

Rated 5 out of 5 stars

I have an anxious dog who needs medication to control his anxiety. He is also working with a behaviouralist. It is so important to have sitters that are in tune with what Buddy needs when he is being... See more

Company replied

Rated 5 out of 5 stars

I felt totally at ease leaving Chester with Caroline. I had a meet and greet with Caroline initially and she was so good with Chester and he took to her straight away Whilst I was on holiday Caroli... See more

Company replied

Rated 5 out of 5 stars

Precious pets allways put my mind at ease that my fur baby will be loved and very looked after. They have a thorough vetting system to ensure the people that look after our dogs are trustworthy and... See more

Company replied

Rated 5 out of 5 stars

I just wanted to express my heartfelt thanks to Natasha for her amazing care for our pup on our recent trip away! He had a bit of an upset stomach whilst we were away and Natasha went above and beyo... See more

Company replied

Rated 5 out of 5 stars

I have been a SM Precious house sitter for just over 3 years now. I feel incredibly lucky to do a job (which doesn't actually feel like a job) I love. The only downside is the end of the sit w... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful house sitter, Fiona, who took care of our dog and the house while we were away. Everything was well cared for and we found everything clean and tidy and our dog happy and well looke... See more

Company replied

Rated 5 out of 5 stars

I joined the team at SmPrecious Pets as a sitter in 2021 and I just want to compliment Julia, and her team for being top notch in their professionalism and animal care knowledge. I was introduced to... See more

Company replied

Rated 5 out of 5 stars

Anna was kind and patient and very loving with the dogs who are super needy .. there were a few for Anna to watch, but everyone was happy

Company replied

Rated 1 out of 5 stars

The last email i received from you was months ago … I replied and asked you to give me a call to discuss the situation but again I got no response !! You should not have wasted my time and got me to... See more

Company replied

Rated 1 out of 5 stars

I interviewed for a position with precious pets a few months ago . The process began with a teams interview followed by a face -to- face meeting . I was then told they would like to add me to their te... See more

Company replied

Rated 1 out of 5 stars

I was shocked to hear of my dog sitters experience with Precious Pets. He is an amazing dog sitter. He asked me to give him a reference, which I did. It was truthful and glowing as both my dogs and u... See more

Company replied

Rated 1 out of 5 stars

Frankly , I find your recent feedback, both surprising and disappointing- particularly given that, following my interview I was told you were very happy with me and intended to add me to your books... See more


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet-Friendly Accommodation

Written by the company

We provide pet sitting, dog walking and pet visits in your home. Ideal for multiple pets: puppies, older dogs, cats, rescue pets, challenging pets and everything in between.


Contact info

4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Precious Pets

I wholly recommend Precious Pets for sitting. We had Amy sit for Mia, our cat, and Dexter, our dog, while we were away and it was a great experience. Amy was lovely, helpful, the animals loved her and she sent me regular pics and communications so I was always reassured everyone was fine and happy. I would welcome her back with open arms.

April 12, 2025
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Amanda, we are so glad to hear that you were happy with Amy and the service you received. We look forward to helping you again soon!

Rated 5 out of 5 stars

Highly Reccomend & Trusted

Our most recent experience with SM Precious Pets has been our best yet - Gabriela looked after 2 of our family dogs whilst we were away and she cared so kindly and diligently for them we knew they would be well looked after. She sent us daily updates and videos of the dogs and managed one their surgery recovery rehabilitation brilliantly (not easy alongside his very lively spaniel companion!) Highly Recommend them and we are already booking in dates for our next trip. Thank You

April 5, 2025
Unprompted review
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Katie, we are so glad to hear that you were happy with Garbiela and the service you, Kobe and Alfie received. We look forward to your next sit!

Rated 5 out of 5 stars

Paula best pet sitter

Paula best pet sitter. I love the job she dons

April 16, 2025
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Jerusalem, we are so pleased to hear that you were happy with Paula and the service you received. We look forward to helping you and Garfield in the future!

Rated 5 out of 5 stars

Smpreciouspets have been fantastic!

Smpreciouspets have been fantastic. They’ve provided many different sitters for us and they’ve all been brilliant and had a great rapport with our dog. Everyone is friendly, reliable and trust-worthy. They’ve never let us down and I heartily recommend them.

April 3, 2025
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Sam, we are so glad to hear that you are happy with the service you and Merlin received. We look forward to your next sit!

Rated 5 out of 5 stars

The sitter exceeded our expectations

The sitter exceeded our expectations. She was truly brilliant with regular updates on our precious dog.
The service was so reliable and reassuring.
All queries were answered promptly.

March 28, 2025
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Mary, we are so pleased to hear that you were happy with Rebecca and the service that you received. We look forward to helping you and Milo in the future!

Rated 5 out of 5 stars

Excellent customer focus and happy dogs!

Excellent customer focus; my dogs were excellently looked after and the sitter was trustworthy and did all she could to stick to their routine.

March 20, 2025
Precious Pet Sitters logo

Reply from Precious Pet Sitters

We are so glad that you were happy with your dogs' care. Our sitter loved looking after them! We look forward to helping you again in future.

Rated 5 out of 5 stars

I absolutely love you guys

I absolutely love you guys! You were a life saviour! I had no one to look after my two boys, and luckily I came across SMPrecious pets. They found me Sonja. She was wonderful with my two dogs and I know they felt very happy, safe and comfortable in their own home while we were away. Thanks guys!

December 20, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Dena, we are so glad you had a good experience with Sonja! She loved spending time with Monty and Sidney. We look forward to assisting you in future!

Rated 5 out of 5 stars

Excellent first time experience

It was our first time to leave our 10 month old not so small-sized puppy and we had an excellent experience with this company and Martina, our lovely sitter. We received photos and updates from time to time and our little fella had a marvellous time. We came back to a tidy house and a well looked after pet. We cannot thank Martina enough - before the sit, she also took time to come visit us and have a walk around the house and the vicinity to ensure she knew the usual haunts for dog walks, and I am also so grateful to Julia and Robert at the company who patiently answered my various queries in the run up to the sit. Their calm and confident reassurance built much faith in us being able to leave our precious fellow with Martina in the care of this excellent company of house pet sitters.

November 18, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Sushmita! We are so glad you were happy with the service, and that Cyrus had a good time with Martina. She thoroughly enjoyed sitting for you, and Claire is looking forward to sitting for you next month!

Rated 5 out of 5 stars

Top notch experience 🐾

Had the wonderful Anna come to stay and look after Meggy whilst went abroad for a week. She has a fantastic presence about her, Meg loved her and so did my daughter- she wanted her back to babysit!!🤣. My whole experience with this company from start to finish was top notch, I can’t recommend them highly enough. I will be using again in the future. Keep up the good work. Carly 🩷🐾

October 8, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Carly, we are so glad to hear that you and your daughter were happy with Anna! She loved helping you out. We look forward to assisting you and Meggy in the future!

Rated 5 out of 5 stars

Excellent care of our fur babies

This was our first time using a dog service to care for our two Sprockers so were a little apprehensive, but there was no need. Precious Pets arranged for us to meet and spend time with the sitter prior to booking to ensure we were happy with the match for our dogs.
We were pleased with the service and will definitely be using Precious Pets again.

October 16, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Denise, we are so glad that Ralphie and Oscar had a lovely time with Gabriela. She loved spending time with them and is looking forward to sitting for your early next year!

Rated 5 out of 5 stars

Only downside was the payment…

Only downside was the payment arrangement. It’s a bit time consuming to do two separate payments. It would be easier just to do a one for you guys and you would deal with the rest.

October 16, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hello! So glad you were happy with the service, thank you for the feedback.

Rated 5 out of 5 stars

Csillag looked after our 3yr old…

Csillag looked after our 3yr old Labrador and our cat for a week in the summer holidays and she did an amazing job! We had never left our dog before and we’ve had him since 8 wks old, it was quite a big deal for me to trust someone with his care, before Csillag he’d only ever been walked by myself and my husband. I needn’t have worried though as Csillag did the most amazing job! We met twice before she came to pet sit and her calm and confident manner was very reassuring, she asked lots of questions so that she was well prepared. She was happy to walk with our friends and their lab, nothing was too much trouble she just wanted the best for Bodhi. While we were away Csillag sent us regular photos, videos and updates, she takes amazing photos! The updates were so wonderful to receive and she clearly was doing so well with my boy. Because of Csillag I could relax and enjoy my first holiday abroad for years, she really gave me peace of mind that our lovely animals were in the best possible hands. In fact since we have returned I’ve had several comments from other dog owners in our local park about how good Csillag was with Bodhi and one lady even asked me for her details as she has a nervous rescue that she’s never left before. I would not hesitate to recommend Csillag, she was amazing!

September 20, 2024
Rated 5 out of 5 stars

Booked and used a sitter for a few days…

Booked and used a sitter for a few days in May and worth every penny. As dog boarders ourselves, we understand the importance of looking after people’s pets. Our sitter was experienced, knowledgeable and friendly. She looked after our home and stayed in touch daily. We have already booked her twice more!

May 14, 2024
Unprompted review
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Ayelet, we are so glad to hear that you've been happy with our services. Karen has loved helping you out. We look forward to assisting you in the future!

Rated 5 out of 5 stars

Fab service once again...

Thank you so much. This is the 2nd summer we have used SMprecious pets and have been extremely happy with the service once again.
Great customer service, calls and queries always answered.
Ed was fab! He gave us total confidence and we didn't have to worry about a thing. He understood the dogs needs and got to know them quickly.
Thank you for giving us total peace of mind whilst we were away.

August 23, 2024
Unprompted review
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Laura,

Glad to hear that you were happy with the service provided. Ed loved sitting for Harry and Benson! We look forward to assisting you with future sits!

Rated 5 out of 5 stars

This is the pet sitting service you need.

Martina cared for our two dogs overnight and she we found her to be fantastic. She was already well briefed, organised and professional. Her warm and caring personality drew the dogs to her immediately. She understood their needs and their characters instantly and the dogs seemed so happy to be with her.

We left her in charge of the dogs and house and had complete peace of mind in so doing.

We were delighted with Martina and would be so happy if she would be able to help us in the future.

SM Precious Pets are trustworthy and professional and I can’t recommend them highly enough. I have worked with them for 4 years or so and have always found Julia and her team to be incredibly helpful .

August 27, 2024
Unprompted review
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Rudi,

Thanks so much for your kind words. We are so pleased to hear that you were happy with Martina and look forward to assisting you with sits in the future!

Rated 5 out of 5 stars

Highly highly recommended 🌟

I cannot recommend SM Precious Pets highly enough. From our initial enquiry to the end of the sit they were incredible to deal with and so professional.

We met our sitter Natasha months before the sit so she could come and meet our dog and we could meet her so all of us could make sure everyone was comfortable with the sit - especially Henry !

Henry loved Natasha from the off and so did we. She is such a gorgeous, gentle, kind lady and clearly adores her job.

We had no worries at all leaving Henry in her care whilst we were out. She was amazing, Henry has made a friend for life and we would not hesitate to have her in our home again.

Thank you to Natasha and the amazing team from SM Precious Pets - I cannot recommend you highly enough !

August 31, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Rachel,

Thank you so much for your lovely review! We are so glad that you were happy with the service and that Henry got on with Natasha so well. We look forward to assisting you with any future sits.

Rated 5 out of 5 stars

Can't recommend highly enough..

It's so important to me that when I am away, I have someone I can absolutely trust to look after my rescue dogs! S M Precious Pets really take the time to find the right person to look after my two and having used them now since 2021, each pet sitter has been great! It is also good to know that when one sitter is not available, there is always at least 2 or 3 that I can use. Really can't recommend the company and their sitters highly enough!

August 31, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Ruth,

Thanks so much for your kind words. Souna and Arturo are always a pleasure for our sitters to look after! We look forward to assisting you with any future sits.

Rated 5 out of 5 stars

We enjoyed our holiday because we knew…

We enjoyed our holiday because we knew that Csillag was wonderful at caring for our pet. He was happy and well cared for by her, she was attentive to his needs and cared for him superbly. We returned from our holiday to a spotless house and would recommend Csillag very highly.

August 31, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Anne,

So glad to hear that you were happy with Csillag, thanks for the lovely review! We look forward to assisting you with any future sits.

Rated 5 out of 5 stars

They were reliable and caring.

They were reliable and caring.
Ed did everything that we had asked him to do . Our cat seemed very happy when we got the videos and pics twice a day.

August 22, 2024
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Rob and Adi,

We're so glad that you were happy with Ed. He loved looking after Ronaldo.

Thank you for the lovely review.

Rated 5 out of 5 stars

5 Star Review for this dog sitting…

5 Star Review for this dog sitting service. Our dog was very well cared for, and we had updates daily fro. Sitter Anna to let us know all ok. Really gives you peace of mind - dog happy and house very tidy on our return.
Thank you !

July 31, 2024
Unprompted review
Precious Pet Sitters logo

Reply from Precious Pet Sitters

Hi Katharine,

So glad you were happy with our service and sitter Anna. We hope we can assist you with any future sits.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look