Precious Pet Sitters Reviews 165

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care and dedication to animals, often highlighting their patience and ability to bond with pets. Many people appreciate the professional and efficient service, noting that their pets were well looked after and happy. Reviewers frequently mention receiving regular updates and photos, which provides great peace of mind. However, some customers also noted issues with the onboarding process for sitters, describing it as a waste of time and effort without a clear intention of hiring. A few other people also felt that the company's communication regarding employment decisions was poor and lacked transparency.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the kindness, patience, and... See more

Service

Consumers find the service to be highly positive, often describing it as smooth, efficient, and exceptional.... See more

Based on these reviews

Rated 5 out of 5 stars

We have used SMPrecious a couple of times now with our most recent request made at quite short notice. We have an elderly dog which needs quite a few interventions throughout the day for health reason... See more

Company replied

Rated 5 out of 5 stars

We recently used Precious Pets for our dog, Norbert, when we went away for 10 days, Caroline was superb. She sent regular photos/videos of Norbert which meant we could have a lovely relaxed holiday kn... See more

Company replied

Rated 5 out of 5 stars

Our most recent experience with SM Precious Pets has been our best yet - Gabriela looked after 2 of our family dogs whilst we were away and she cared so kindly and diligently for them we knew they wou... See more

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Rated 5 out of 5 stars

We had a wonderful sitter (Fiona) who looked after our dog for nearly three weeks, and was happy to stay an extra day when our flight was cancelled. She kept in contact whilst we were away and made u... See more

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Rated 5 out of 5 stars

We approached Precious Sitters for a house sitter over Xmas and New Year 2026. The registration process was professional and thorough. We were sent details of a house sitter they thought would be suit... See more

Company replied

Rated 5 out of 5 stars

I wholly recommend Precious Pets for sitting. We had Amy sit for Mia, our cat, and Dexter, our dog, while we were away and it was a great experience. Amy was lovely, helpful, the animals loved her an... See more

Company replied

Rated 5 out of 5 stars

I used SM Precious Pets after seeing them on Facebook and they were brilliant! Karen explained everything really clearly and recommended Tamara, who was amazing with my dog. She stuck to our routine,... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Precious Pets Sitters. Aurelie was a fantastic pet sitter for our cat. We had been worried as he had only recently been diagnosed with IBD and we had not left him since. Aurelie put... See more

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Rated 5 out of 5 stars

I have been using SM Precious Pets for four years now and would have no hesitation in highly recommending them. They have a team of very experienced sitters who clearly care deeply about their four-le... See more

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Rated 5 out of 5 stars

Exceptional service at every step of the process from first enquiry contact to the sitting itself. All our needs were listened to and met and the sitter chosen for us, Naomi was a dream. Naomi sat b... See more

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Rated 5 out of 5 stars

I have an anxious dog who needs medication to control his anxiety. He is also working with a behaviouralist. It is so important to have sitters that are in tune with what Buddy needs when he is being... See more

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Rated 5 out of 5 stars

I felt totally at ease leaving Chester with Caroline. I had a meet and greet with Caroline initially and she was so good with Chester and he took to her straight away Whilst I was on holiday Caroli... See more

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Rated 5 out of 5 stars

Precious pets allways put my mind at ease that my fur baby will be loved and very looked after. They have a thorough vetting system to ensure the people that look after our dogs are trustworthy and... See more

Company replied

Rated 5 out of 5 stars

I just wanted to express my heartfelt thanks to Natasha for her amazing care for our pup on our recent trip away! He had a bit of an upset stomach whilst we were away and Natasha went above and beyo... See more

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Rated 5 out of 5 stars

I have been a SM Precious house sitter for just over 3 years now. I feel incredibly lucky to do a job (which doesn't actually feel like a job) I love. The only downside is the end of the sit w... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful house sitter, Fiona, who took care of our dog and the house while we were away. Everything was well cared for and we found everything clean and tidy and our dog happy and well looke... See more

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Rated 5 out of 5 stars

I joined the team at SmPrecious Pets as a sitter in 2021 and I just want to compliment Julia, and her team for being top notch in their professionalism and animal care knowledge. I was introduced to... See more

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Rated 5 out of 5 stars

Anna was kind and patient and very loving with the dogs who are super needy .. there were a few for Anna to watch, but everyone was happy

Company replied

Rated 1 out of 5 stars

The last email i received from you was months ago … I replied and asked you to give me a call to discuss the situation but again I got no response !! You should not have wasted my time and got me to... See more

Company replied

Rated 1 out of 5 stars

I interviewed for a position with precious pets a few months ago . The process began with a teams interview followed by a face -to- face meeting . I was then told they would like to add me to their te... See more

Company replied

Rated 1 out of 5 stars

I was shocked to hear of my dog sitters experience with Precious Pets. He is an amazing dog sitter. He asked me to give him a reference, which I did. It was truthful and glowing as both my dogs and u... See more

Company replied

Rated 1 out of 5 stars

Frankly , I find your recent feedback, both surprising and disappointing- particularly given that, following my interview I was told you were very happy with me and intended to add me to your books... See more


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet-Friendly Accommodation

Written by the company

We provide pet sitting, dog walking and pet visits in your home. Ideal for multiple pets: puppies, older dogs, cats, rescue pets, challenging pets and everything in between.


Contact info

4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

THANK YOU SO MUCH!!

THANK YOU SO MUCH!!

For finding us the amazing Sarah to look after our Old English Sheepdog, Buddy! We could not have hoped for more with the way she looked after Buddy. Sarah looked after our home too and we came home to find everything perfect! Thank you for helping us at such short notice too!!

August 27, 2024
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Reply from Precious Pet Sitters

Hi Lisa,

So glad we could assist with your sit. Sarah loved caring for Buddy.

Thank you so much for this lovely review!

Rated 5 out of 5 stars

Don’t walk, run to Sm Precious Pets!!

One of the best experiences we’ve ever had. Booked a last minute holiday and from start to finish out experience with Sm Precious Pets was amazing. The communication was great and service brilliant. Caroline came to look after our two big dogs and one cat. She was fantastic and we were over the moon with how she looked after them. The dogs really took to her and surprisingly so did our cat. We could not fault them at all and we are looking forward to rebooking with them again. We would 100% recommended them to all. We appreciate all their support.

July 28, 2024
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Reply from Precious Pet Sitters

Hi Denise,

Thank you so much for such a lovely review! So glad that you are happy with our service and our sitter Caroline. She really enjoyed caring for your pets. We hope we can assist you in the future.

Rated 5 out of 5 stars

Another great sitter through SM Precious Pets…

First time Madeline has looked after our pooch and it went great!
Lovely person and really sweet with Moosley.
Will hopefully use her again!

August 13, 2024
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Reply from Precious Pet Sitters

Hi Gillian,

Thanks so much for the lovely review, we're so glad that you were happy with Madeline! We look forward to assisting you and Moosley with future pet sitting!

Rated 5 out of 5 stars

Much appreciated

We used semi precious pets to look after our dog on a weekend we were out most of the day. Julia came to meet our dog beforehand and was wonderful and trustworthy she also took him out for two walks and kept us updated with pics and messages. Very grateful and would use again/ thank you xx

July 6, 2024
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Reply from Precious Pet Sitters

Hi Kia, thank you so much for the lovely review! Julia loved looking after Vinny. We look forward to any future sits.

Rated 5 out of 5 stars

Happy client

I’ve used SM precious pets on several occasions and all my bookings have been at short notice. They’ve been really helpful finding an available sitter and all the sitters who have looked after my dogs for me have been very professional and taken excellent care of my dogs. Can happily recommend. Rates are reasonable and it’s been easy to book.

July 6, 2024
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Reply from Precious Pet Sitters

Hi Sofy,

Thanks so much for your lovely review. We look forward to assisting you with any future bookings.

Rated 5 out of 5 stars

Consistently Great Service ⭐️ 🐕 🐈

This was our second time using Precious Pets and their sitters and we can not fault their ease of service, communication and brilliant staff ⭐️

Anna was our sitter for a few days looking after our 2 dogs and our cat. She was fab and we can't thank her enough! Not only did we receive regular updates and pictures of our babies but we came home to a super clean and tidy house (probably tidier than we left it!). She is a great communicator, trustworthy and the animals loved her! ❤️

We will be using Precious Pets as our regular go-to for pet sitting purposes in the future! 🐕 🐾

June 7, 2024
Unprompted review
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Reply from Precious Pet Sitters

Hi Polly,

Thank you so much for your lovely review! Its so great to hear such nice feedback. So glad to hear that you were happy with our service and Anna's sitting. We look forward to assisting you with any future sits.

Rated 5 out of 5 stars

Excellent!

Thank you so much to Claire who stepped in last minute to look after our two retrievers for the weekend. One of our dogs had an injury just prior to us leaving and Claire filled me with confidence in being able to cope with it. Our dogs absolutely loved her and were very chilled and relaxed on our return. Would definitely use again. The agency responded very quickly and seamlessly to a last minute change that occurred.

June 8, 2024
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Reply from Precious Pet Sitters

Hi Penny,

Thank you so much for your lovely review! Claire loved looking after Luna and Dora. We look forward to assisting you with any future sitting needs.

Rated 5 out of 5 stars

Fabulous

Fabulous from booking through to house sitting. The process was so easy and helpful and our sitter Gabriella was absolutely perfect. Our three dogs were very happy to meet Gabriella a few weeks before our holiday and they were very pleased to see her again when see arrived for our booking. They were so well looked after and were happy to be in their own home, photos sent and updated throughout the sitting..would definitely recommend. Thank you

June 14, 2024
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Reply from Precious Pet Sitters

Dear Anna,

Thanks for your lovely review. We are so glad that you were happy with Gabriella and our service!

Rated 5 out of 5 stars

Great service

Great service, easy and good communication.

June 2, 2024
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Reply from Precious Pet Sitters

Hi Deborah,

Thank you so much for lovely review. We look forward to assisting you with any future sits.

Rated 5 out of 5 stars

Excellent!

Our sitter, Gabi, was excellent. Merlin loved her and she was super reliable. Would definitely recommend her and the whole company.

May 9, 2024
Unprompted review
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Reply from Precious Pet Sitters

Dear Toby,

Thanks so much for your review. We're so glad that you were happy with Gabriella who loved sitting for Merlin!

Rated 5 out of 5 stars

Professionalism all the way

Professionalism all the way, best thing that ever happened to me was to find them and having them to come and take of my dogs

May 29, 2024
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Reply from Precious Pet Sitters

Thanks so much for your lovely review. We look forward assisting you with any future sits!

Rated 5 out of 5 stars

From the initial contact the whole…

From the initial contact the whole process has been brilliant ! Julia is wonderful with our two jack Russell boys. And makes every effort to make the humans happy and comfortable too ! We have since booked Julia again and my boys love her 🐶🐶

May 29, 2024
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Reply from Precious Pet Sitters

Hi Emma,
Thank you for your kind feedback. We are so glad to hear that you were happy with the service. Julia looks forward to sitting for you soon!

Rated 5 out of 5 stars

My Cavapoo had recently had an…

My Cavapoo had recently had an operation so I was nervous about leaving her. But Julia took excellent care of her!

March 29, 2024
Unprompted review
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Reply from Precious Pet Sitters

Hi Lucy,

So glad to hear that you were happy with our service. Julia really enjoyed looking after the lovely Dusty and Coco.

Rated 5 out of 5 stars

New puppy owners and daily updates

Being a new puppy owner we were anxious about our upcoming long holiday until we found Precious Pets. Our sitter was Lucy who kept us updated everyday with a pic and videos everyday. It was so comforting and reassuring.
Lucy lived-in for the duration of 4 weeks. When we arrived home, it was clear that Lucy had created a special relationship with Buddy and subsequently, us too. Fantastic briefings before and after, it was a perfect arrangement. Thank you Precious Pets so much.

March 28, 2024
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Reply from Precious Pet Sitters

Hi Graham,

Thanks for your lovely review! Your kind words are really appreciated. Lucy loved sitting for Buddy and its amazing to hear about the special bond that they formed. We would be more than happy to assist you with any future sits you may require.

Rated 5 out of 5 stars

Jane looked after our Cocker for ten…

Jane looked after our Cocker for ten days whilst we went on holiday. She kept us up to date with how things were going and we came home to a very happy dog and a tidy house. Couldn't have asked for more.

April 3, 2024
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Reply from Precious Pet Sitters

Hi Adrien,

Thanks for your lovely feedback, we really appreciate the kind words! We look forward to helping you with any future sits.

Rated 5 out of 5 stars

Highly Recommend !

We were really impressed with the service. Having one dog that has recently gone blind, we were matched with an experienced sitter who put our minds at rest from the minute we met her. She sent us videos and photos daily of both our dogs and they really benefitted from the loving care and attention. We have already booked again !

March 25, 2024
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Reply from Precious Pet Sitters

Thankyou for the lovely review Laura! We are delighted you were impressed with the service provided and cannot wait to assist you with any future sitting needs!

Rated 5 out of 5 stars

Excellent

Natasha is very caring and loves dogs so our Greyhound was in excellent hands! We got some super photos too

February 29, 2024
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Reply from Precious Pet Sitters

We will pass the lovely feedback on to Natasha, thankyou for the kind review! Please do not hesitate to get back in touch with any future sitting needs.

Rated 5 out of 5 stars

Excellent pet sitting service

I have used SM Precious Pets on several occasions over the years when going on holiday. Our small dogs are very attached to me and I can't relax on holiday unless I know they are in the best of hands.SM Pets offers a very professional service and we have only experienced very good sitters who look after the dogs (and our house) very well, communicate effectively and leave me very well reassured!

December 26, 2023
Unprompted review
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Reply from Precious Pet Sitters

Thankyou for the kind words Zarrine. We are very pleased you have had such positive experiences with all of our sitters! Please do not hesitate to get back in touch for any future sits.

Rated 5 out of 5 stars

Easy stress free process

Sm precious pets had brilliant communication with me and made the process of booking a sitter very easy and stress free. The sitter was really lovely and caring with all my pets. I would definitely use them again.

February 24, 2024
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Reply from Precious Pet Sitters

Thankyou for the kind feedback. We are delighted it was an easy and stress free experience for you! Please do not hesitate to get back in touch with any future sitting requirements.

Rated 5 out of 5 stars

Very reliable and responsive

Very reliable and responsive. Our sitter was kind and kept in touch with us about our pets.

January 3, 2024
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Reply from Precious Pet Sitters

Thankyou for the lovely feedback! We look forward to helping you with any future sitting needs!

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