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Nicely made but not working well for me. Like an earlier reviewer I have difficulty breathing in this mask as it sucks into my mouth and nostrils when I breath getting a build up of condensation insid... See more
Company replied
Cool! As face coverings go these are as good as it gets. Whilst face coverings are not the most comfortable things to wear, especially in hot weather, I've not come across any that are so well made,... See more
Company replied
These face masks are brilliant, I have bought four now and everyone of them has been finished to a very high standard, the fit is adjustable which is very good as if you have a small head like myself... See more
Company replied
Company details
Written by the company
The social enterprise helping people wear smiles. We make face-wear less intimidating and fun through bespoke, personalised designs and smiles to those who matter most.
Contact info
SE4 2SF, London, United Kingdom
- hello@smug.org.uk
- smug.org.uk
My mask has got a broken metal strip…
My mask has got a broken metal strip and i have asked for a refund
September 29, 2020
Unprompted review
Reply from smug.org.uk
Hello Jeffrey. When you emailed us we immediately responded to you apologising. We made a suggestion as we do with all customers where this happens of a temporary solution to keep the Smug working - we also offered a replacement. You declined. stating you wanted a refund. We replied immediately and processed a refund. which has already been sent to your card along with an email confirming this. We're not sure what else we could have done to make you happy. Thanks. Team Smug.
I had ordered 2 adult masks on 24th…
I had ordered 2 adult masks on 24th July and was absolutely delighted with them. They were thick and soft and adjusting them was easy. I decided I needed 2 more, and ordered on Sunday and received on Tuesday which was very quick delivery. However upon opening the 2 masks, 1 of which was the same colour as I had previously (dark blue) and another slate blue, I noticed a change in quality. The softness is still there which is great, however these masks are now noticeably and considerably thinner than the originals I received in July. They are still doubled over, but no longer thicker. They currently have a sale on their website and I’m wondering whether this price drop is because they are no longer using thicker materials and whether they will continue using thinner materials from this point onwards. Very disappointed and of course concerned that their quality has now gone down. I’ve had no problems with the thicker material masks, however I do also want to feel that there is a barrier there and not a flimsy piece of doubled over material. And yes I am aware this is not PPE, but I’ve worked all they way through Covid and felt these were the best non PPE masks out there. I no longer think this.
Edit: After a fast response from the company and explanation as to why there is a difference, I have now changed the rating of this review from 2 to 4 stars. This now makes more sense as to why there is a difference in thickness but still with the same quality. Thank you for explaining in detail what the changes are and how it differs - and restoring my faith in your products!
September 29, 2020
Unprompted review
Reply from smug.org.uk
Hi Heidi - thanks for your feedback. The Smug you purchased in July was a 200gsm, double layered (so 400 gsm) product. We received some reports the denser material for older wearers occasionally felt claustrophobic. We also received multiple requests (particularly from those in Wales where government advice is different) that they wanted a triple layered Smug. Even though we did not feel this was necessary given the weight of our Smug.
As a result, over the summer we developed a new Smug which comprises of triple layered 140gsm GOTS certified organic cotton. If you cut open the Smug you will find a third layer of light blue, antibacterial treated, water repellent cotton. The overall weight of the Smug is actually slightly more than the original at 420gsm, but it feels lighter/softer.
Moreover, we are introducing a sewn slit to the Smug (you may find this on yours at the top to one side of the nose clip) to enable it to be removed for washing and replaced if worn.
The sale on the website, is simply to reduce the remaining stock of the older Smug so we can announce all of these wonderful changes – which make the Smug, Smug. These include triple layered WHO compliant, certified antibacterial/antiviral, water repellent coating with a replaceable nose clip. These things actually make the Smug better, and cost us more to do :). Hope that explains! Team Smug.
Very good mask
Very good mask, fits well and the adjustable straps really good too.
September 29, 2020
Unprompted review
Reply from smug.org.uk
Appreciated Anne! Team Smug.
Really pleased I will buy another soon7
September 28, 2020
Unprompted review
Reply from smug.org.uk
Thanks Laura for the review - keep smiling!
Very Disappointed
These masks look good and I had high hopes but wearing them was very disappointing. As you breathe/talk the material pulls towards your face/mouth making it feel like it is difficult to breathe. Both myself and the other half had the same experience and he also said his glasses were still steaming up. Not worth the money.
September 25, 2020
Unprompted review
Reply from smug.org.uk
Hi Jo - we are sorry to hear this - you may find by slight adjustment the Smug works as intended - avoiding over tightening the toggles as this may create a partial vacuum causing the material to move more than it ordinarily does. Other wearers report the nose clip works well when lightly pressed in and molded to the bridge of the nose. Hope that helps. Smug HQ.
Great quality good fit recommended
September 25, 2020
Unprompted review
Reply from smug.org.uk
Thanks Susan keep smiling! Team Smug.
Cord was not long enough to be…
Cord was not long enough to be adjustable on a large head.
September 25, 2020
Unprompted review
Reply from smug.org.uk
Hi EJD - we are sorry to hear this, you haven't contacted us to let us know you had an issue with your Smug - we have also sent you a couple of emails to clarify the issue and help but you have not responded. It's never been reported to us that the elastic is too short - perhaps it was miss-cut. It should be between 28 and 30cm - ample to fit comfortably behind the ears. Please do email us at hello.smug.org.uk if we can help further, Team Smug. An update from Team Smug - we have tried repeatedly to contact and help this customer but they have not responded.
Best ever .
When I received my smug,I thought it’s just another face mask, but I was wrong it’s been the best face mask I have bought,it is so soft and comfortable to wear,and with the nose mouldings , my glasses don’t fog up, brilliant.
September 24, 2020
Unprompted review
Reply from smug.org.uk
Felling Smug Jennifer!
Another Purchase
This is my second purchase of Smug masks. They are comfortable to wear especially with the toggles to adjust the fit around your ears, easy to wash and I feel confident using these masks.
September 24, 2020
Unprompted review
Reply from smug.org.uk
Great stuff Michael! Thanks.
A pleasure to receive.
A pleasure to receive the parcel from Smug,every aspect has been thought about carefully, not only the mask,but the packaging,care Instructions & storage pouch.
Also it has all been done with humour and anything that makes you smile in these strange times is a bonus.Most importantly the mask fits well,is easy to adjust, and stays in place.
A good service all in all.
September 20, 2020
Unprompted review
Reply from smug.org.uk
Thanks Lorraine - for the kind comments! Keep smiling :)
A Snug Smug
This is my second Smug order which probably tells you that I'm happy with the product. A basic cotton mask that does a good job as a face covering and is a snug fit. My only suggestion is (and this is true of 90% of masks) is the ear loops are uncomfortable when needed on a long journey of say 3 hours. An added tie around neck would be useful.
September 19, 2020
Unprompted review
Reply from smug.org.uk
Thanks for the feedback Philip - we are looking at alternate head fittings... watch this space! Best Team Smug.
Excellent Smug mask and personal…
Excellent Smug mask and personal customer service. The best materials used. Made in the UK by a great start up company. I feel completely smart, safe,and ‘smug’ in my various patterned masks. Thank you so much for such a superior product. Bev Butler. Worthing.
September 18, 2020
Unprompted review
Reply from smug.org.uk
Thank you Bev - wonderful to hear you are feeling Smug!
Second purchase of good quality face…
Second purchase of good quality face masks (just wish everyone would be responsible and wear one!). Quick delivery. Great packaging. Thank you!
September 18, 2020
Unprompted review
Reply from smug.org.uk
All smiles Julie! yes we need to adopt some collective social responsibility that's for sure!
Reply from smug.org.uk
Thanking you Lynn!
My second order from Smug
My second order from Smug. Masks fit well and are easy to wash (best tucked into the pocket of tousers or shirt in the wash!) Fabric is light - these are not clinical standard (nor do they claim to be) but good for shopping and transport system and other environments where there is some space.
September 17, 2020
Unprompted review
Reply from smug.org.uk
Appreciated BC - good advice on putting in another garment to protect in washing. Our new opening also enables the nose clip to be removed in washing and replaced if necessary.
Good solid face mask
Good solid face mask, polite and friendly service and always delivered well on time, well done smug.org.uk
September 17, 2020
Unprompted review
Reply from smug.org.uk
Thanks Ian - keep smiling!
Smugtastic!
September 16, 2020
Unprompted review
Reply from smug.org.uk
Smugtastic indeed Owen - thanks!
Reply from smug.org.uk
Thanks Fi - appreciate the review!
arrived quickly and as described
arrived quickly and as described - like the confetti one
September 16, 2020
Unprompted review
Reply from smug.org.uk
Thanks Ann - glad you received swiftly the Postie is doing us proud!
Excellent product
This is the third time I have ordered from Smug. These masks are of very high quality and the range of adjustment makes it easy to get a comfortable fit. The delivery as before was very fast with good communication and I highly recommend these masks
September 15, 2020
Unprompted review
Reply from smug.org.uk
Third time lucky MG! Keep feeling Smug!
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