Smyths Books 

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Rated 1 out of 5 stars

Same experience as everyone else. Card wasn’t used for about a month, but I had already cancelled it shortly after placing my order. FYI: Here are the details of the MD of Smyths Books... See more

Rated 1 out of 5 stars

Same as others. Placed order - email received saying out of stock so order cancelled - then an email saying items out for delivery - but no items received. Don't think payment has been taken though,... See more

Rated 1 out of 5 stars

Reported them to action fraud and had my card cancelled. Jokes on them cause I had remote purchases turned off through my mobile banking app (barclays) and so received a text saying payment had been d... See more

Rated 1 out of 5 stars

FRAUD - ATTEMPTED TO BUY STUFF FROM MY CARD - LUCKILY MY BANK BLOCKED IT THEMSELVES AS THEY WERE SUSPICIOUS. ONLY HAPPENED AFTER TRYING TO BUY FROM THIS WEBSITE. CANCELLED MY CARDS WITH NEW ONES ISSUE... See more


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Rated 1 out of 5 stars

Ordered a book weeks ago

Ordered a book weeks ago. Same as every other review; the website is “down for maintenance ‘ , had an email with no delivery date between 8 and 11 am. I wouldn’t encourage anyone to use this site at all. Unfortunately people only realise after purchase that they are unprofessional and probably a scam. I’m going to get onto the bank and flag up their business with the fraud team because they now have our full card details.

August 31, 2018
Unprompted review
Rated 1 out of 5 stars

Do not buy from Smyths Books!!

Awful company! I ordered a book almost 3 weeks ago and receive an email in my junk folder to say this had been cancelled as it was out of stock, despite the book still being available to buy on the website. I then receive an email 5 days later stating the book was ready to be despatched on ... (no date included) and the delivery driver would call me 1 hour before delivery. Obviously I haven’t received the book or any communication from Smyths’s to let me know what is happening with this order and whether or not the money will be returned to my account so I can leave this mess and order it from elsewhere.

Would never use this company again or recommend anyone else uses them!!

August 31, 2018
Unprompted review
Rated 1 out of 5 stars

This website looks a proper scam

I have ordered a book a few weeks ago and I am still waiting for it.
I haven't got any email at all.
Money was taken from my bank account and now the website is in maintenance.
This website looks a proper scam.

August 30, 2018
Unprompted review
Rated 1 out of 5 stars

Don't trust this company!

Don't trust this company!! Seems like this is happening to a lot of people despite the "outstanding" reviews they published on their website.

Ordered a book from them for next day delivery, when I checked on my order the status showed as cancelled emailed multiple times with no response ended up having to purchase the book from elsewhere. About a week and a half later I received an email saying my book was being dispatched and still haven't had anything since and no response to not one of my emails and no refund - I think this site is a scam and I would avoid it (this may have no correlation what so ever but a week after my order with them I had a fraud attempt on my account and this was the only site I had used out of the ordinary again this may not be related but seems suspicious seeing as as soon as you place an order it is cancelled and you can't get a response from anyone who actually works there)

August 28, 2018
Unprompted review
Rated 1 out of 5 stars

Not a genuine website

I don't believe this is a genuine company. I made a purchase which was immediately cancelled. I received an email saying the item wasn't in stock and that I should try to purchase it again. The item was still online a few days later so I repurchased it. I didn't get any email notification and money wasn't taken from my card so I used a new card thinking the payment was a problem. This 3rd purchase was immediately cancelled. Several days later I received 2 emails saying my items had been dispatched but several parts of the emails were missing where tracking and other important information should have been. The 2 orders that were supposedly dispatched were the cancelled ones. Obviously, nothing has been delivered. The website, which has now been shut down, claims that they are the biggest booksellers...

August 27, 2018
Unprompted review
Rated 1 out of 5 stars

Likely Scam

Order #72260 placed almost 2 weeks ago, still not received, now website is 'down for maintenance'. No response to email. Looking likely this is a scam.

August 26, 2018
Unprompted review
Smyths Books logo

Reply from Smyths Books

Hello Nicole,

Please accept my sincere apologies for the disappointment caused. In order for me to investigate further, could you please email us at support@smythsbooks.com with your full name, address, postcode, contact number and put ref SB-AVIS in the subject bar. If you do decide to give us another chance ordering from our website https://www.smythsbooks.com/ please quote TRUSTPILOT/NICOLE in the subject of an email and we will send you a discount code as a gesture of goodwill. Many apologies again for this error and any inconvenience caused.

Rated 1 out of 5 stars

Ignorant and incapable cowboys

Ordered a book and paid , cancelled without my knowledge for reasons I don't know , emailed to ask why? And where is my refund? Not heard a thing. Don't buy a thing from the cowboys.

August 21, 2018
Unprompted review
Smyths Books logo

Reply from Smyths Books

Thank you for your review and please accept our sincere apologies, We do have a few new members of staff working in the customer service side and can only assume some miscommunication on cancelling orders but that is still not acceptable and I will be looking in to this in full. If you do decide to give us another chance ordering from our website https://www.smythsbooks.com/ please quote TRUSTPILOT/CRAIG in the subject of an email and we will send you a discount code as a gesture of goodwill. Many apologies again for this error and any inconvenience caused.

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