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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, particularly the genuine leather phone cases, which are noted for their durability, attractive appearance, and ability to age beautifully. Many consumers appreciate the superb protection these cases offer, often highlighting their longevity, sometimes outlasting the phones themselves. The ordering process is frequently described as easy, and the delivery service is generally fast and efficient, with products arriving well-packaged and as scheduled. However, some people were dissatisfied with specific issues. A few customers reported problems with product fit, such as camera lens protectors not fitting or cases being too tight, leading to damage. There were also instances of incorrect items being shipped, despite accurate labeling on the packaging, indicating a quality control issue. Additionally, a small number of reviewers experienced delays in delivery or found the adhesive holding the phone case to the leather cover came away after a couple of years.

What people talk about most

Product

Consumers find product to be positive, with many praising the excellent quality, durability, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship, durability,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and quick... See more

Order

People report positive experiences with the ordering process. Many customers highlight the quick and easy... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the incredible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied

Rated 5 out of 5 stars

It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more

Company replied

Rated 5 out of 5 stars

This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more

Company replied

Rated 5 out of 5 stars

Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone. I did a Google search and came across Snakehive. I deliberated as to whether I should... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Quality product and excellent customer…

Quality product and excellent customer service!

March 6, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Bisi,

Thank you very much for taking the time to leave a review! We’re delighted to hear that you’re happy with the quality of your product and our customer service — your feedback truly means a lot to our team.

If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Solid case

Just received the iphone 12 case. The case is sturdy and of good quality. The leather stitch work shows good workmanship. Excellent product.
Can’t speak for longevity since I just received it but my first impression is great.

March 5, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Albex Aklagi,

Thank you for taking the time to share your feedback with us. We’re delighted to hear that your new iPhone 12 case has made such a great first impression and that you’re pleased with the quality, sturdiness, and craftsmanship of the leather stitching. It’s wonderful to know that the workmanship met your expectations.

We truly appreciate your support and hope the case continues to serve you well over time. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

Best regards,
Team Snakehive 🐍

Rated 5 out of 5 stars

Third leather case I've bought

Third leather case I've bought from snakehive, top quality product with a good customer service

March 4, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Paul,

Thank you so much for your fantastic 5-star review and for choosing us again for your third leather case. It truly means a lot to us that you continue to come back and trust Snakehive for both quality and service.

We’re delighted to hear that you’re happy with the product and our customer support. Your kind words really motivate our team to keep delivering the high standards we aim for.

If you ever need anything at all, we’re always here to help.

Best regards,
Team Snakehive

Rated 1 out of 5 stars

Awful - Avoid

Quite possibly the worst product I’ve ever purchased. Bought a camera protector for the iPhone 17 pro. It shattered within a week of use. When I went to remove it, the task proved near impossible and I ended up with plastic fragments cutting my hand. The product is not fit for purpose - the adhesive is clearly far too strong. I am not one to leave negative reviews, but I must make an exception here. It will either prompt someone to avoid this product, or encourage the manufacturer to improve the product, which is a win-win.

March 2, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Alex,

Thank you for taking the time to share your experience. We’re truly sorry to hear about what happened and especially concerned to learn that you hurt your hand while removing the protector. Your safety and satisfaction are very important to us.

This is certainly not the experience we want for our customers, and we would really appreciate the opportunity to look into this further for you. Please could you contact us directly at sales@snakehive.co.uk with your order details so we can review this properly and work towards a suitable resolution.

We value your feedback and are always looking for ways to improve our products.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great company

Great company - fab phone cases. Now on my fifth - due to phone upgrades not quality!!
New phone didn’t feel safe until its case arrived. Can now relax!!

March 2, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your wonderful review and for your continued support — five cases is incredible! We’re thrilled to hear that your new phone didn’t feel complete until it had its Snakehive case on. That’s exactly the kind of confidence and protection we aim to provide.

It truly means a lot to us that you keep coming back, and we’re so glad our cases continue to meet your expectations with every upgrade.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Worth ordering a new phone for

The product is of absolutely excellent quality, was dispatched promptly and arrived well packed and safely. The case cost a bit more than the plastic ones but the grip, the feel and the steady weathering make it a great product.
When it was finally time for a new phone I did not hesitate for a second and placed the order for a new Snakehive case five minutes after ordering the phone.

March 1, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for taking the time to leave such a fantastic 5-star review.

We’re truly delighted to hear how pleased you are with the quality, packaging, and overall feel of your case. It’s especially wonderful to know that when it came time to upgrade your phone, choosing another Snakehive case was an easy decision — that really means a lot to us.

We put a great deal of care into the craftsmanship, grip, and the way our leather develops character over time, so it’s brilliant to hear that this has stood out to you. Your continued support and trust in us is genuinely appreciated.

If there’s ever anything we can assist you with, we’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Only just received my phone case in the…

Only just received my phone case in the dark green.
I love it.
Its very good quality.My cards fit tightly so no worries they'll slip out.
Very happy.

February 28, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Sara,

Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how much you’re loving your dark green case.

It’s fantastic to know you’re happy with the quality and that your cards fit securely — that snug fit is exactly what we aim for, so you can carry everything with confidence. Your feedback truly means a lot to us.

If you ever need any assistance in the future, we’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Really nice leather

Really nice leather, very soft inside. Sustainable packaging and free key ring offer.

February 28, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your lovely 5-star review!

We’re so pleased to hear that you’re enjoying the soft leather and the interior finish of your case. It’s also wonderful to know you appreciated the sustainable packaging and the complimentary key ring — we love adding those thoughtful touches.

Your feedback truly means a lot to us, and we’re grateful you chose Snakehive. If you ever need any assistance, we’re always here to help.

Best regards,
Team Snakehive

Rated 4 out of 5 stars

Excellent product fits beautifully

Excellent product fits beautifully. Delivery was not fast but hey the post in general here is bad.

February 27, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Ray,

Thank you for taking the time to leave us a review.

We’re so pleased to hear that you’re happy with the product and that it fits beautifully — that’s exactly what we aim for. We also really appreciate your understanding regarding the delivery. While shipping times can sometimes depend on local postal services, we’re always looking at ways to improve the overall experience wherever we can.

If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Really lovely phone cover

Really lovely phone cover, great quality and lovely colour (plum).

February 25, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Georgia,

Thank you so much for your lovely 5-star review! We’re delighted to hear that you’re enjoying your phone cover and that you love the quality and the plum colour — it’s a great choice.

We really appreciate you taking the time to share your feedback. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Beautiful quality

Love my case , looks so smart and very fast delivery, thanks

February 23, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Barbara,

Thank you so much for your lovely 5-star review! We’re really happy to hear that you love your case and that it arrived quickly. It’s great to know it looks smart and met your expectations.

If you ever need any help or have any questions in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great phone case

Great phone case, real quality and second one I've purchased - bought new phone.

February 20, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Dr Morris,

Thank you so much for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that you’re enjoying the quality of your phone case and that you chose Snakehive again for your new phone — that really means a lot to us.

Your continued support truly motivates our team, and we’re so pleased to know our products have met your expectations once again. If there’s ever anything we can help with, or if you’re looking for another case or accessory in the future, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 1 out of 5 stars

The return cost is very high

The return cost is very high; it feels unreasonable for an online company. Would not recommend as the return cost is so high it’s not worth returning the product.

November 28, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Sofia,

Thank you for taking the time to share your experience with us. We truly appreciate your honesty and value all feedback, as it helps us better understand how we can support our customers.

We understand how important it is for returns to feel straightforward and worthwhile, and we’d really like the opportunity to look into this with you and see how we can help further. Please feel free to reach out to us directly at sales@snakehive.co.uk, and our team will be more than happy to assist and explore the best possible solution with you.

Thank you again for bringing this to our attention. We’re here to help and would love the chance to support you further.

Best regards,
Team Snakehive

Rated 3 out of 5 stars

Delivery took 10 days not 2

Delivery took 10 days not 2. Why on earth use Royal Mail untracked? Spoilt the whole experience. This is my third phone case as they are of a good quality if a little expensive, but the worst delivery of the 3.

February 20, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi SC,

Thank you for taking the time to share your feedback and for your continued support — choosing Snakehive for your third phone case truly means a lot to us. We’re really pleased to hear that you value the quality of our cases.

We understand how important delivery speed and visibility are, especially when you’re expecting your order within a specific timeframe. When this doesn’t align with expectations, it can understandably affect the overall experience, and we appreciate you highlighting this for us. Your comments help us review how we can improve and ensure future orders arrive as smoothly as possible.

Please don’t hesitate to get in touch with us at sales@snakehive.co.uk. We’d be more than happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Rapid delivery, old school quality

Firstly, I was impressed by how quickly it shipped and then was delivered. Seems a strange thing to notice in this era of Amazon deliveries, but it was impressively rapid. Next is quality. I am absolutely over the moon in regards to quality. Real nubuck leather here. One only has to hold it to know the truth of that. Real full grain leather feels in way that non Real leather cannot. Good stitching, rich deep color. Oh yes I highly recommend.

February 19, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Steven,

Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us. We’re absolutely delighted to hear that both the delivery speed and the quality of your case exceeded your expectations.

It’s wonderful to know that you appreciated the nubuck leather and could immediately feel the difference of genuine, full-grain leather. We take great pride in the craftsmanship of our products, from the stitching to the richness of the colour, so your kind words really reassure us that this care comes through.

Thank you again for your recommendation and for choosing Snakehive. If you ever need anything at all or have questions in the future, we’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Top quality lovely product

I love my new phone case. It is absolute top quality. Delivery was quick and communication excellent. 5 stars from me.

February 19, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Wendy,

Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that you love your new phone case and that it met your expectations in terms of quality. It’s great to know that our delivery was quick and that our communication made the process smooth for you.

We always aim to provide top-quality products and a seamless shopping experience, so your kind words mean a lot to our team. It’s feedback like yours that motivates us to keep improving and providing the best service possible.

We hope you continue to enjoy your phone case, and please don’t hesitate to reach out if there’s anything we can assist you with in the future — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

I can't rate this company high enough

I can't rate this company high enough, l received my phone case and screen protector very quickly and the quality of the product is second to none, l am delighted with high standard of service and workmanship and will definitely use this company again

February 16, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Richard,

Thank you so much for taking the time to leave such a fantastic review. We’re absolutely delighted to hear that you’re happy with both the quality of your phone case and screen protector, as well as the speed of delivery. Your kind words about our service and workmanship truly mean a lot to the whole team, and it’s lovely to know we’ve made such a positive impression. We really appreciate your support and look forward to welcoming you back again in the future.

If there’s anything else we can help with at any time, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Super service

Super service, brilliant products

February 6, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Cathryn,

Thank you so much for taking the time to leave us such a lovely 5-star review! We’re absolutely delighted to hear that you’re happy with both our service and our products — that really means a lot to the whole Snakehive team.

If you ever need any help in the future or have any questions at all, please don’t hesitate to get in touch. We’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great products; recommended

I have previously purchased two iPhone leather cases and was delighted with both, so I looked on their website to see if they made a spectacles case. I was pleased to see they did, so I ordered one. I recently took delivery of it and once again am delighted with it. Yes, you can find cheaper products from other suppliers and more expensive products from rip off merchants but Snakehive quality is first rate and realistic value for money. I have no hesitation in recommending them and their products.

February 5, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Ian,

Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear that you’ve been happy with your iPhone leather cases and that your new spectacles case has lived up to your expectations as well. It really means a lot to us to know that our quality and value for money stood out to you, especially given the wide range of options out there.

Your recommendation truly means the world to our team, and we’re very grateful for your continued support. If you ever need any assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

VERY CLASSY

Having received my 5th phone case from snakehive and truly first class service what more can i say amazing thank you. F.B.

February 7, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Fred,

Thank you so much for leaving such a fantastic 5-star review! We’re absolutely delighted to hear that you’ve now received your 5th phone case from us and that you’ve consistently experienced first-class service. Your continued support truly means a lot to the whole team, and feedback like yours really makes our day.

If you ever need any assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.

Best regards,
Team Snakehive

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