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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, particularly the genuine leather phone cases, which are noted for their durability, attractive appearance, and ability to age beautifully. Many consumers appreciate the superb protection these cases offer, often highlighting their longevity, sometimes outlasting the phones themselves. The ordering process is frequently described as easy, and the delivery service is generally fast and efficient, with products arriving well-packaged and as scheduled. However, some people were dissatisfied with specific issues. A few customers reported problems with product fit, such as camera lens protectors not fitting or cases being too tight, leading to damage. There were also instances of incorrect items being shipped, despite accurate labeling on the packaging, indicating a quality control issue. Additionally, a small number of reviewers experienced delays in delivery or found the adhesive holding the phone case to the leather cover came away after a couple of years.

What people talk about most

Product

Consumers find product to be positive, with many praising the excellent quality, durability, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship, durability,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and quick... See more

Order

People report positive experiences with the ordering process. Many customers highlight the quick and easy... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the incredible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied

Rated 5 out of 5 stars

It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more

Company replied

Rated 5 out of 5 stars

This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more

Company replied

Rated 5 out of 5 stars

Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone. I did a Google search and came across Snakehive. I deliberated as to whether I should... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Looks and feels great!

I've had a Snakehive phone case for years and its been sturdy and has everything I need as well as looking classy and feeling the way only natural materials can. So when I upgraded my phone recently I was very pleased to learn that I could have another case from Snakehive for the new one. Looks splendid, feels good. Company is really easy to order from and delivery actually quicker than the phone!

February 5, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Lorna,

Thank you so much for taking the time to leave such a wonderful review — it truly means a lot to us. We’re delighted to hear that your Snakehive case has served you well over the years and that your new case for your upgraded phone has lived up to expectations too. Knowing you appreciate the craftsmanship, natural materials, and overall feel of our cases is incredibly rewarding for our team. We’re also really pleased to hear that ordering was easy and that delivery beat your new phone — that definitely made us smile.

Thank you again for your continued support and loyalty to Snakehive. If you ever need anything at all, we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This is my second Snakehive case

This is my second Snakehive case. This case was purchased for upgrade to iPhone 16 Pro Max. I love smooth texture and teal color with my initials on new case. Last case lasted 6+ years. Great value for money!!

February 4, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Margaret,

Thank you so much for your wonderful review! We’re thrilled to hear that you love the smooth texture and teal color of your new iPhone 16 Pro Max case, and it’s amazing to hear your last case lasted over 6 years — that’s exactly the kind of durability we aim for.

We really appreciate your continued support and trust in Snakehive, and we hope your new case serves you just as well for many years to come!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Wouldn’t be without a Snakehive iPhone cover

This is the fourth iPhone case I’ve bought from Snakehive for myself plus my husband has had three and family and friends often comment how lovely it looks and how functional they are. The only reason for getting a new case is when I’ve upgraded my phone. Otherwise they last for years and years. I’d be lost without it, as the last four days has shown, when I upgraded my phone before ordering my new case. Without the case it just slips out of your hand and you end up taking pictures when you weren’t meaning to!!! It’s a great case. It’s sturdy, something to hang onto when texting, storage for cards and cash. Love it.

February 4, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Eleanor,

Thank you so much for taking the time to leave such a wonderful 5-star review.

It truly means a lot to us that you and your husband have trusted Snakehive over the years, and we love hearing how much you enjoy both the look and functionality of our cases. Your comment about those few days without a case really made us smile — it perfectly captures why grip, protection, and practicality matter just as much as style. Knowing that our cases help keep your phone secure, organised, and comfortable to use is exactly what we strive for.

We’re incredibly grateful for your continued support and for recommending Snakehive to family and friends. Please don’t hesitate to reach out if you ever need any assistance or have questions in the future — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product - this is my third Snakehive purchase (I’ve previously bought cases and screen protectors for other iPhone models, and it was my first choice when I upgraded to the 17Pro Max!)
Fast delivery, well packaged, and easy to apply.

December 17, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Paul,

Thank you very much for taking the time to share such a wonderful review and for choosing Snakehive once again.

We’re delighted to hear that this is your third purchase with us and that your new case for the iPhone 17 Pro Max was your first choice when upgrading. It’s great to know you were pleased with the fast delivery, careful packaging, and how easy the product was to apply. Your continued support truly means a lot to our team.

If there’s ever anything we can help with in the future, please don’t hesitate to get in touch — we’ll be more than happy to assist.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Competent phone case

Competent phone case. Leather that looks good. Nicely packaged so quickly delivered so I am pleased.

January 30, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Huw,

Thank you so much for taking the time to share your feedback and for your kind words. We’re really pleased to hear that you’re happy with the quality of the leather, the packaging, and the quick delivery. It’s great to know the case met your expectations and that you’re enjoying it.

If you ever need any help or have questions in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great wallet, just as expected.

Having protected my galaxy s21 with a snakehive wallet, it was natural to order the same for my new s25. The same excellent quality and elegant looks. Arrived really quickly in the post; brilliant!

January 28, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Robert,

Thank you so much for your wonderful 5-star review and for choosing Snakehive again for your new Galaxy S25. It truly means a lot to us that you’ve continued to trust our wallet cases to protect your phones, and we’re delighted to hear that the quality, style, and delivery all met your expectations.

Your kind words about the elegant look and excellent quality are greatly appreciated, and we’re really pleased that your order arrived quickly and safely.

If you ever need any assistance in the future, we’ll be more than happy to help.

Best regards,
Team Snakehive

Rated 1 out of 5 stars

They never send free keyring

The leather cases are good quality I've bought them for a few years now and they give you a free keyring which was nice.they are very expensive. this year I had a lot of trouble with the customer care they were useless. Took ages to receive my new case got it weeks later then I bought another came quicker I also was ment to get free keyrings x 2 which I never received I messaged them loads of times they kept apologising saying their on the way in the post 3 months later I never received them.their customer care is rubbish. It's a pity il never buy from them again. I was put off this year.

December 17, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Fran,

Thank you for sharing your experience and for being a loyal customer over the years. We truly appreciate your support and are very sorry to hear about the issues you faced this time. We completely understand how disappointing it must have been to experience delays with your orders and not receive your keyrings as expected.

We’d love the opportunity to make this right for you. Please contact us directly at sales@snakehive.co.uk
, and we’ll personally look into the missing keyrings and see how we can resolve this for you.

Thank you again for your honesty, and we hope to provide a better experience in the future.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Snakehive forever

This is my second snakehive. The first one I used for approx. 7 years and it was/is the best protection for my mobile. I love it to touch the leather.

January 25, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Dagmar,

Thank you so much for sharing your lovely feedback with us. It truly means a lot to hear that your first Snakehive case served you so well for around seven years and continues to be such reliable protection for your phone. We’re delighted that you’re enjoying your second case just as much and that you love the feel of the leather — that’s exactly the experience we aim to create.

Your continued trust and support are greatly appreciated, and it’s wonderful to know our cases have been part of your everyday life for so long.

If there is anything else we can assist you with, please feel free to let us know.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Fantastic quality phone cover

Fantastic quality phone cover - very happy with it. Just wish the interior could be the same colour as the outer. Lovely product and feels soft and padded. Totally recommend this product and going to buy another colour as a spare! :)

January 23, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Vickie,

Thank you so much for taking the time to share your wonderful feedback with us. We’re absolutely delighted to hear how happy you are with the quality, feel, and padding of your phone cover, and it means a lot to know you would recommend it and are even considering another colour as a spare.

We also truly appreciate your comment about the interior colour. Feedback like this is incredibly valuable and helps our team continue improving our designs to better match what our customers love and look for.

If there is anything we can assist you with at all, please feel free to let us know. We’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Quality through and through.

A friend recommended Snakehive phone cases and I've found my S25 Edge is now well protected, stylish and meet all my requirements. A true quality product that I would recommend time after time. I added the screen and lens protectors simple to fit.
Many thanks
Mark Jones

January 19, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Mark Jones,

Thank you so much for taking the time to share such a wonderful review and for recommending Snakehive. It truly means a lot to us to hear that your S25 Edge is now well protected, stylish, and meeting all your needs, and we’re delighted that the screen and lens protectors were easy to fit too.

Your kind words about the quality of our products and your recommendation are greatly appreciated by the whole team, and we’re so pleased to have you as part of the Snakehive community.

If you ever need any assistance in the future or have any questions at all, please don’t hesitate to get in touch—we’ll always be happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Samsung S25 leather case

High quality leather case, stylish, exactly what I was looking for.

January 22, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi James,

Thank you so much for your kind words! We’re thrilled to hear that your Snakehive leather case is exactly what you were looking for and that you love the style. Your support means a lot to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great product

Great product. Arrived quickly

January 21, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Marlise,

Thank you so much for your lovely 5-star review. We’re delighted to hear that you’re happy with the product and that it arrived quickly. It’s always wonderful to know our customers are enjoying both the quality of our items and the speed of our service.

If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. We’ll be more than happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

The best phone case in the world!

This is my second phone case from Snakehive, my old phone and Snakehive phone case was more than 6 years old, so I needed a new one. I loved my previous phone case, it aged beautifully and I absolutely had to have another Snakehive leather case - bottle green - I love that color! It was really impossible för me to consider shopping another brand as I so (!) loved my old one. Than you very much for excellent craftsmanship and beautiful design!
The only drawback was that I had to wait 18 days for my delivery - I don't think it is the fault of the company but maybe the post companies in both England and Sweden.

January 21, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Margareta,

Thank you so much for your wonderful 5-star review and for choosing Snakehive again. It truly means a lot to us to hear that your previous case lasted over six years and aged so beautifully, and we’re delighted that your new bottle green leather case has already won your heart. It’s lovely to know that the colour and craftsmanship made it an easy choice to return to our brand.

We also really appreciate your understanding regarding the delivery time and your kind words about the postal services involved. Your patience and continued trust in Snakehive mean a great deal to our team.

If there is ever anything we can assist you with in the future, please don’t hesitate to get in touch. We’ll always be happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Have ordered case protectors from snake…

Have ordered case protectors from snake hive before, the quality and craftsmanship are second to none, really good long lasting product so have just had a new case delivered for my S25 ultra. came well packaged and arrived as scheduled. Would absolutely recommend both the cases and the screen protectors. And you can claim a free keyring. Thanks

January 21, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi John,

Thank you so much for your wonderful 5-star review and for continuing to choose Snakehive. It truly means a lot to us to hear that you’ve been consistently impressed with the quality, craftsmanship, and durability of our cases and screen protectors, and we’re delighted that your new S25 Ultra case arrived well packaged and on time.

Your recommendation is greatly appreciated, and we’re so pleased that your experience with both our products and service has been such a positive one. Enjoy your new case and the free keyring, and please know that we’re always here if you ever need any assistance.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This is my second leather wallet case

This is my second leather wallet case. Love colour, look and quality of workmanship. Durability proved when I accidentally dropped it into a Waterbutt whilst gardening. Rescued it , cleaned case up and phone was unscathed apart from mud and authentic look afterwards.

January 21, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Anne,

Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear how much you love the colour, look, and craftsmanship of your leather wallet case, and it’s amazing to know it proved its durability in such an unexpected gardening adventure. The fact that your phone stayed protected and the case came out with even more character really means a lot to us.

We truly appreciate your continued support and are so pleased our product could be there for you when it mattered. If you ever need anything at all, please don’t hesitate to reach out—we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Purchased as a gift for relative who…

Purchased as a gift for relative who absolutely loves it and says it looks even nicer in real life than in the photo.

December 25, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Virginia,

Thank you so much for your wonderful 5-star review and for taking the time to share your experience with us. We’re truly delighted to hear that your relative absolutely loves the gift and that it looks even better in real life than in the photos. Knowing that our product brought such a positive impression means a great deal to our team.

If there is ever anything we can assist you with in the future, please don’t hesitate to reach out. We’re always here and happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Absolutely delighted with my Snakehive …

Absolutely delighted with my Snakehive Apple iPhone 11 Vintage Wallet Brown. Customer service was great; and at a great price, with free delivery, it was well packaged and arrived on time. It's a good looking, leather product, that will last a lifetime. I couldn't be more pleased.

January 20, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Graham,

Thank you so much for your amazing 5-star review and for taking the time to share your experience with us. We’re absolutely delighted to hear how happy you are with your Apple iPhone 11 Vintage Wallet in Brown, and it’s wonderful to know that the quality, value, delivery, and service all met your expectations. Your kind words about the leather and craftsmanship truly mean a lot to our team.

If there is ever anything we can assist you with in the future, please don’t hesitate to reach out. We’re always here and happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great service and great product.

Great service and great product.
Thank you

January 20, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi James,

Thank you so much for leaving us a 5-star review! We’re delighted to hear that you’re happy with both our service and your product. Your kind words mean a lot to our team and encourage us to continue delivering the best experience for our customers.

If there’s ever anything else we can help you with, we’re always happy to assist.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great bit of kit superb quality upon…

Great bit of kit superb quality upon receipt

January 19, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi KC,

Thank you so much for taking the time to share your wonderful feedback with us. We’re delighted to hear that you’re happy with the quality of your purchase and that it met your expectations upon arrival.

Your kind words truly mean a lot to our team, and it’s always rewarding to know our products are being enjoyed. If there’s anything we can assist you with now or in the future, please don’t hesitate to get in touch — we’re always here to help.

Best regards,
Team Snakehive

Rated 1 out of 5 stars

I have had previous phone cases my new…

I have had previous phone cases my new one magnetic closing not holding obviously problem with magnets in stalled quality gone down

January 11, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your new phone case isn’t performing as expected. We completely understand how disappointing it can be when a product doesn’t meet your usual experience with us.

We’d love the chance to make this right. If you could contact us directly at sales@snakehive.co.uk with your order details, we can review your case.

We truly appreciate your continued support and hope to resolve this quickly for you.

Best regards,
Team Snakehive

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