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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, particularly the genuine leather phone cases, which are noted for their durability, attractive appearance, and ability to age beautifully. Many consumers appreciate the superb protection these cases offer, often highlighting their longevity, sometimes outlasting the phones themselves. The ordering process is frequently described as easy, and the delivery service is generally fast and efficient, with products arriving well-packaged and as scheduled. However, some people were dissatisfied with specific issues. A few customers reported problems with product fit, such as camera lens protectors not fitting or cases being too tight, leading to damage. There were also instances of incorrect items being shipped, despite accurate labeling on the packaging, indicating a quality control issue. Additionally, a small number of reviewers experienced delays in delivery or found the adhesive holding the phone case to the leather cover came away after a couple of years.

What people talk about most

Product

Consumers find product to be positive, with many praising the excellent quality, durability, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship, durability,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and quick... See more

Order

People report positive experiences with the ordering process. Many customers highlight the quick and easy... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the incredible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied

Rated 5 out of 5 stars

It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more

Company replied

Rated 5 out of 5 stars

This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more

Company replied

Rated 5 out of 5 stars

Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone. I did a Google search and came across Snakehive. I deliberated as to whether I should... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well made case

I have had this case for my previous phone and it worked great for years. The card slots didn't stretch out- my cards were secure. Since I upgraded my phone I needed a new case and this one is perfect.

December 31, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Casey,

Thank you so much for sharing your experience and for your continued trust in Snakehive. We’re delighted to hear that your previous case served you well for years and that your new case is fitting perfectly and keeping your cards secure. It’s always wonderful to know our products continue to meet expectations, even after an upgrade!

We really appreciate your support and your kind words. If there’s ever anything we can do to help with your future purchases, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Beautiful phone case and packaging

Beautiful phone case and packaging. I had one on my last iPhone and it did its job of protecting it. No hesitation in replacing it with another.

December 31, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Ferdy,

Thank you so much for taking the time to leave this wonderful review. We’re thrilled to hear that your previous case served you well and that you were confident in choosing another. Knowing that our cases continue to provide the protection and quality you expect is incredibly rewarding for our team.

We really appreciate your support and kind words. If you ever need any assistance or have questions in the future, we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Nice material and feel

Nice material and feel

December 30, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Tommy,

Thank you for your review! We’re glad to hear that you’re enjoying the material and feel of your case. It’s always great to know our products are hitting the mark.

We really appreciate your support, and if there’s ever anything we can help with, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Top quality and precision

I've had a Snakehive cover for years on my old phone, absolutely brilliant keeps everything clean and free from scratches and dust. Just upgraded my phone and my lovely brand new Snakehive cover has just arrived along with screen protector and camera lens covers, top quality products made with precision and care, you can tell they love what they do by the detail. Thank you again Snakehive

December 31, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Lesley,

Thank you so much for your wonderful review! We’re thrilled to hear that your previous Snakehive cover served you so well and that your new set — including the cover, screen protector, and camera lens covers — has met your expectations. It means a lot to us that you notice the care and attention we put into every detail.

We really appreciate your continued support and kind words. If you ever need assistance or have any questions in the future, we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

The product arrived quickly and first…

The product arrived quickly and first impressions are The product is an excellent product

December 31, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Paul,

Thank you so much for your kind review! We’re delighted to hear that your order arrived quickly and that your first impressions of the product are excellent. It’s always wonderful to know our products are meeting expectations right from the start.

We really appreciate your support. If there’s ever anything we can assist with in the future, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

2018 till 2025 the quality is still topnotch.

2018. Snakehive was recommended to me. My Iphone 10XR is still going strong because of the green nubuck. Which is now a gorgeous deep green leather. A perfect fit in my hand. I recommend to all my family and friends. My sister's just bought dappled black. Loves it. I just bought my daughter the navy. And am delighted. Unlike many other things, the quality hasn't changed since I bought mine in 2018.

December 25, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Linda,

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It’s fantastic to hear that your iPhone XR case from 2018 is still going strong and that you’re loving the new colors for your daughter and sister. Your recommendation to your family and friends means a lot to us, and we’re thrilled to know our quality has remained consistent over the years.

We really appreciate your support and hope your new cases continue to bring you joy!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

A little Xmas gift to myself

I-phone case has great colour+maturing well!

December 20, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Antonio,

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the color and that the case is maturing nicely over time. It’s always great to know our products are meeting expectations.

We truly appreciate your support, and if you ever need any assistance or have questions in the future, we’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Once Ordered I was kept well informed…

Once Ordered I was kept well informed from processing the order to final delivery. Was not disappointed and the product speaks for itself. Received in Beautiful condition with added further incentives.

December 22, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Andrew,

Thank you so much for taking the time to leave such a wonderful 5-star review! We’re thrilled to hear that you were kept informed throughout your order and that everything arrived in perfect condition.

It means a lot to our team to know that you’re happy with both the product and the added touches we include — your support and kind words are truly appreciated.

If you ever need any assistance or have questions in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Love these cases

This is my third Snakehive case. I love them for their look and durability, they way outlast the life of the phone. The colours are gorgeous, particularly the rich plum.

December 25, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Jeremy,

Thank you so much for taking the time to leave another fantastic 5-star review! We’re thrilled to hear that this is your third Snakehive case and that you continue to enjoy their look, durability, and colours — especially the rich plum.

It’s always wonderful to know that our products are outlasting your phones and meeting your expectations. Your continued support and kind words mean a great deal to our team.

If you ever need any assistance or have questions in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent quality ( I have two) and…

Excellent quality ( I have two) and prompt delivery.

December 22, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Norman,

Thank you so much for your wonderful review!

We’re thrilled to hear you’re enjoying your cases and that the delivery was prompt.

We really appreciate your support!

Team Snakehive.

Rated 5 out of 5 stars

I’m on my third Snakehive case

I’m on my third Snakehive case, everytime I’ve upgraded my iPhone I order one. They suit me perfectly! They age brilliantly and have protected my phones perfectly. Thank you. The quality makes it a really easy decision every time, such
a relief when there is so much choice in the market not to have to shop around.

December 20, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Eilidhmr,

Thank you so much for sharing such a thoughtful and positive review with us. It’s truly a pleasure to hear that Snakehive has been your go-to choice with each iPhone upgrade and that our cases continue to suit you so well.

Knowing that you appreciate how the leather ages and the protection it provides really means a great deal to our team. We’re delighted that our quality has made your decision easy each time, especially with so many options available.

If there’s ever anything we can assist you with, please don’t hesitate to reach out. We’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great Product

Prompt shipping. Easy to navigate site. Quality products!

December 19, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Toni,

Thank you so much for taking the time to share your wonderful review. It really means a lot to us to hear that you found the shipping prompt, the website easy to navigate, and the quality of our products up to standard. Knowing that your experience was smooth from start to finish is incredibly rewarding for our whole team.

If there is ever anything we can help with, whether it’s a future order or a quick question, please don’t hesitate to get in touch. We’re always happy to assist.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Quality goods

Phone case is well made, and looks and feels good quality. It's strong and should protect your phone well if dropped.

November 30, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Stephen,

Thank you so much for taking the time to share your experience with us. It truly means a lot to hear that you’re happy with the quality, feel, and protection of your Snakehive phone case. Knowing that it gives you confidence in keeping your phone safe is exactly what we aim for, and your feedback really reinforces that we’re on the right track.

We’re genuinely grateful for your support and for choosing Snakehive. If there’s anything we can assist you with now or in the future, please don’t hesitate to let us know.

Best regards,
Team Snakehive

Rated 1 out of 5 stars

Case not magsafe compatible

I bought this case because it looked nice and was advertised as magsafe compatible. At first I thought this meant it had magsafe on the case, but after re-reading it I understand this is my error. But then after I ordered a magsafe ring to go underneath it, which is compatible to go under cases (I checked with my old case), the magsafe didnt work. So its not magsafe compatible. Seeing that I ordered a personalised case to get free shipping (29.99 case with free shipping for orders £30 and over. At least try not to make it obvious) I now cannot return the product anyway, so Im already £30 down, so I tried removing the inner lining to see if that would reduce the material enough to make magsafe work, it still doesn't. Magsafe was a really important pre-requisite of this case, and being mis-sold it, and upsold by the website to get personalisation for the free shipping, which I wouldn't have got if the case was simply £30, instead of 29.99, I have been left with a bitter taste in my mouth and shan't be shopping with this company again. I guess its time for me to look for yet another case that might actually do what it says...

December 19, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Ellis,

Thank you for taking the time to share such detailed feedback about your experience. I truly appreciate you explaining what happened and how important MagSafe compatibility was for you when choosing your case.

I completely understand why this situation has left you feeling let down, especially after carefully checking the product details and making additional purchases to try to make it work. When something is a key requirement and it doesn’t perform as expected, that understandably takes away the confidence and enjoyment you hoped to have with the product.

We never want any customer to feel misled or stuck with something that isn’t right for them, and I’m really sorry that this has been your experience. We’d genuinely like the opportunity to look into this further for you, review the details of your order, and see what we can do to help.

If you’re open to it, please get in touch with us directly at sales@snakehive.co.uk. Our team will be more than happy to take the time to review this properly and support you in finding a fair resolution.

Thank you again for being so open with your feedback, and I hope we can speak with you soon.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

I have used Snakehive for all my phone…

I have used Snakehive for all my phone cases and never been disappointed. I lost my last order number to claim my free key ring, I chatted with snakehive and received my order number in seconds

December 19, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Steve,

Thank you so much for taking the time to leave your wonderful review! We’re thrilled to hear that you’ve been happy with your Snakehive cases and that our team could quickly help you retrieve your order number. 😊

We truly appreciate your continued support and look forward to helping you with your future orders!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Delivered promptly and as per specifications

Delivered promptly including the phone cover, and screen and camera covers. All were easy to assemble. All looking good.

December 18, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Robert,

Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that everything arrived promptly and that the phone cover, screen protector, and camera protector were all easy to fit.

It’s great to know everything is looking good, and if you ever need any assistance or have questions in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent Quality

Wow i bought a phone case and was so blown away with the quality i also puchased a matching credit card holder . Great high quality products

December 18, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Roger,

Thank you so much for your lovely review.

We’re really pleased to hear you were impressed with the quality and that you chose to add the matching card holder as well.

We truly appreciate your support and hope you enjoy both items.

Team Snakehive.

Rated 5 out of 5 stars

Every new great cases phone gets new case always…

Every new phone gets new case always snakehive brilliant cases great quality

December 18, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Trevor,

Thank you so much for taking the time to leave such a wonderful review. It truly means a lot to us to hear that Snakehive is your go-to choice for every new phone and that you continue to highlight the quality of our cases. Your support and loyalty are genuinely appreciated by the whole team.

If you ever need any assistance or have questions in the future, please don’t hesitate to get in touch — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent quality case

Excellent quality case. Purchased one as my partner has had one for years and was a very robust case. Great service and prompt deliver. Ordered direct from website although my phone model only had two colour options but not a deal breaker.

December 17, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Karen,

Thank you so much for leaving a 5-star review! We’re thrilled to hear that you’re happy with the quality of your case and that it lived up to the experience your partner has had over the years.

It’s wonderful to know that our service and prompt delivery met your expectations. We truly appreciate your support and kind words, and we hope you continue to enjoy your Snakehive case.

If you ever have any questions or need assistance in the future, we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This is my fourth phone case great…

This is my fourth phone case great quality as usual 👍😀

December 3, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Stephen,

Thank you very much for sharing this brilliant 5-star review. It’s wonderful to hear that this is your fourth phone case with us and that the quality continues to meet your expectations. Your continued support truly means a lot to the whole team.

If there’s ever anything we can assist you with, please feel free to get in touch.

Best regards,
Team Snakehive

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