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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, particularly the genuine leather phone cases, which are noted for their durability, attractive appearance, and ability to age beautifully. Many consumers appreciate the superb protection these cases offer, often highlighting their longevity, sometimes outlasting the phones themselves. The ordering process is frequently described as easy, and the delivery service is generally fast and efficient, with products arriving well-packaged and as scheduled. However, some people were dissatisfied with specific issues. A few customers reported problems with product fit, such as camera lens protectors not fitting or cases being too tight, leading to damage. There were also instances of incorrect items being shipped, despite accurate labeling on the packaging, indicating a quality control issue. Additionally, a small number of reviewers experienced delays in delivery or found the adhesive holding the phone case to the leather cover came away after a couple of years.

What people talk about most

Product

Consumers find product to be positive, with many praising the excellent quality, durability, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship, durability,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and quick... See more

Order

People report positive experiences with the ordering process. Many customers highlight the quick and easy... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the incredible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied

Rated 5 out of 5 stars

It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more

Company replied

Rated 5 out of 5 stars

This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more

Company replied

Rated 5 out of 5 stars

Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone. I did a Google search and came across Snakehive. I deliberated as to whether I should... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This will be my 4th,actually the 5th…

This will be my 4th,actually the 5th case I'v had from Snakehive, my kids have bought me a few and my first purchase was a case for a Note 7, these folks feel like family. I've found them very comfortable to do business with and trust them. I can honestly say I feel the quaility appears to be getting better every time i need to order a new one.

I will share when I first ordered I almost diden't follw through because of the co.uk my mind went to :I'ts going to be a hasel if I Place this order since my luck with international vendors doesen't always work out but this company was so stright forward and accomaditing every time I've placed a order so don't let the location stop you.

Reo

December 9, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Reo,

Thank you so much for your amazing review! We’re thrilled to hear that you’ve been a loyal customer over the years and that your experience with us has been consistently positive. It truly means a lot that you feel like part of the Snakehive family — that’s exactly the kind of connection we love to build with our customers.

We’re delighted that the quality of our products continues to meet your expectations and that our service has made ordering from abroad easy and stress-free. Your kind words and trust really inspire us to keep improving and delivering the best for our customers.

Thank you again for your continued support, and we can’t wait to serve you again for your next case!

Best Regards,
Team Snakehive

Rated 5 out of 5 stars

My second phone case

My second phone case - only because new style of phone would not fit in my original one which was still beautiful and going strong. They look lovely, are beautifully made and last a very long time

December 13, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Mary,

Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your original case is still going strong and that you chose Snakehive again for your new phone. It truly means a lot to us to know that our cases are not only loved for their look but also for their quality and longevity.

If you ever need any assistance or have questions in the future, please don’t hesitate to get in touch — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Very good quality and was delivered and…

Very good quality and was delivered and packed well. I ordered a black case and tempted to order another colour.

December 10, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of your case and that it arrived safely. It’s great to know you’re considering another colour — we’d be more than happy to help if you need anything at all.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Quality with ease

Easy to order, prompt delivery and excellent quality so much so this is my second order, my old case is still in excellent condition after 6 years so treating my new phone to the same excellence.

December 10, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Stacey,

Thank you so much for the wonderful 5-star review!

We’re thrilled to hear that ordering was easy, delivery was prompt, and that your case has held up beautifully for six years.

We truly appreciate your continued support and are delighted your new phone is getting the same level of protection and quality. If you ever need anything else, we’re always here to help.

Enjoy your new case!

Team Snakehive.

Rated 5 out of 5 stars

Excellent service

Excellent service, had to contact customer services, brilliant communication, big thanks to Cyle. Product best on the market. Buy with confidence, thanks Snakehive.

December 10, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Christopher,

Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service, and I really appreciate your kind words. 😊

It means a lot to us knowing that you’re happy with your product and our support — your feedback truly encourages our team to keep delivering the best.

Thanks again for taking the time to share your experience, and we look forward to welcoming you back to Snakehive soon!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Vintage Leather (Chestnut Brown)

Vintage Leather (Chestnut Brown)
Very nice stitching and finish.
Quick shipping. Great customer service.

December 8, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Bret,

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re pleased with the stitching, finish, and overall feel of your Vintage Leather case in Chestnut Brown.

It’s also great to know that your order arrived quickly and that you had a positive experience with our customer service team—thank you for sharing that.

We truly appreciate your support and are delighted to have you as part of the Snakehive community.

Warm regards,
Team Snakehiv

Rated 5 out of 5 stars

This is my family’s 3rd case

This is my family’s 3rd case. They are all still lovely almost 2yrs on and have saved my phone on many occasions.Highly recommended
Thks
G

December 9, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Graham,

Thank you so much for your wonderful review and for continuing to choose Snakehive! It truly means a lot to us that this is your family’s 3rd case, and we're delighted to hear that your previous ones are still looking great even after almost two years—what an amazing endorsement!

We’re delighted to know they've helped protect your phone on many occasions and that you would highly recommend us. Your support is genuinely appreciated.

If there’s ever anything we can help you with, please don't hesitate to reach out—we’re always here and happy to assist. 😊

Rated 5 out of 5 stars

Previously bought vintage navy case for…

Previously bought vintage navy case for my iPhone Xmax and was so happy with it that I wanted the same for my new iPhone 17 pro

November 29, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Dr Nicola,

Thank you so much for your fantastic review! We’re delighted to hear that you loved your vintage navy case for your iPhone X Max and decided to get the same for your new iPhone 17 Pro. We really appreciate your continued support and trust in our products!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

This is my third case

This is my third case. I ordered the vintage black. These phone cases are worth the money. Very classy and sophisticated looking. Don’t hesitate order yours today.

December 8, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Gayle,

Thank you so much for your wonderful review! We’re thrilled to hear that you love your third Snakehive case and that you’re enjoying the classy, sophisticated look. Your support means the world to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Second purchase

Second purchase, delighted.

December 1, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Sue,

Thank you so much for leaving us a wonderful 5-star review. We’re delighted to hear this is your second purchase and that you’re just as pleased. Your continued support truly means a lot.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Really good quality phone cases

Really good quality phone cases. Easily outlast a 2 year phone contract. My friend had my last phone and the case is still going strong after 4 years with few signs of ware and tare. I will be getting another case with my next phone.

October 11, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your fantastic review! We’re delighted to hear that your Snakehive case has held up so well over the years and continues to provide excellent protection. 😊

It’s wonderful to know that you’ll be choosing us again for your next phone — your support and trust mean the world to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

S25 ultra case

This is my second case from snakehive. The first one was for my s23 ultra, and this one is for my s25 ultra. Beautifully crafted and a superb fit for the phones. I wouldn't trust another case. The cases also age really well, making them a pleasure to hold

December 2, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Tracey,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your second Snakehive case and that it fits your phones perfectly. 😊

It’s fantastic to know that you appreciate the craftsmanship and how well the cases age — your feedback truly means a lot to us. We’re so grateful for your continued support and trust in Snakehive!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

S25 ultra

I bought many of these for my phone good quality really pleased thank you

November 29, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Alan,

Thank you so much for your fantastic review! We’re thrilled to hear that you’re pleased with the quality of your Snakehive cases and that they’re working well for your phone. 😊

We truly appreciate your support and hope to continue providing you with cases you love!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great product

I have bought 3 Snakehive iPhone covers. I love the quality of the leather and they protect the phone completely.

December 5, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your wonderful review! We’re thrilled to hear that you love the quality of the leather and that your Snakehive iPhone covers are providing excellent protection. 😊

We truly appreciate your support and hope to keep providing cases you enjoy for years to come!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Best cases ever.

This is my 3rd case from snake hive. Not because they wear out, but because I have changed my phone again. Truly the best cases on the market and such lovely leather. Highly recommend

December 5, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Chris,

Thank you so much for your amazing review! We’re thrilled to hear that you keep coming back to Snakehive for your new phones and that you love the leather and quality of our cases. 😊

Your recommendation means a lot to us, and we truly appreciate your continued support!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Good website

Good website, easy to order, good comms, quality product.

December 4, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Keith,

Thank you so much for leaving us such a wonderful 5-star review! 😊
We truly appreciate your kind words and are delighted to hear that you found the website easy to use, ordering simple, communication smooth, and that you're happy with the quality of your product.

Your support means a lot to us, and we're always here if you need anything in the future! 🙌

Have an amazing day!
Best regards,
Team Snakehive

Rated 5 out of 5 stars

Best phone case by far

My third Snakehive phone case - one for each new phone over the last 7 years. They don't wear out, just phone sizes change! I love the vintage colours and the wallet style keeps my phone secure and protected. These cases are worth every penny.

December 2, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Madeline,

Thank you so much for sharing this wonderful review — and for choosing Snakehive for each new phone over the last seven years. We truly appreciate your loyalty!

We’re delighted to hear that you love the vintage colours and that the wallet style continues to keep your phone secure and protected. It means a lot to know that our cases have consistently met your expectations.

If you ever need anything at all, we’re always here to help. Thank you again for your continued support!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Just perfect to use and pleasing to…

Just perfect to use and pleasing to look at

December 2, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Anon,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Snakehive product. 😊

We really appreciate your support and hope it continues to make your day a little brighter!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Good quality case 👌!

December 1, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Harrison,

Thank you so much for your 5-star review! We’re thrilled to hear that you’re happy with the quality of your case. 👌

We really appreciate your support and hope you continue to enjoy your Snakehive products!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great product

No fuss, no problem. This is my second Snakehive case. Expecting the quality this company delivers. Everything I ordered fits my phone perfectly.
You can see the gorgeous stitching, and leather work. Cant wait to see how it develops its own unique pattern with use.👌 👍
⭐️⭐️⭐️⭐️⭐️

November 12, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Dawn,

Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re enjoying your second Snakehive case and that the quality and craftsmanship meet your expectations. It’s great to know you’re excited to see how your leather develops its unique character over time — that’s one of the best parts of our products!

We really appreciate your support and look forward to serving you again in the future.

Best regards,
Team Snakehive

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