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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, particularly the genuine leather phone cases, which are noted for their durability, attractive appearance, and ability to age beautifully. Many consumers appreciate the superb protection these cases offer, often highlighting their longevity, sometimes outlasting the phones themselves. The ordering process is frequently described as easy, and the delivery service is generally fast and efficient, with products arriving well-packaged and as scheduled. However, some people were dissatisfied with specific issues. A few customers reported problems with product fit, such as camera lens protectors not fitting or cases being too tight, leading to damage. There were also instances of incorrect items being shipped, despite accurate labeling on the packaging, indicating a quality control issue. Additionally, a small number of reviewers experienced delays in delivery or found the adhesive holding the phone case to the leather cover came away after a couple of years.

What people talk about most

Product

Consumers find product to be positive, with many praising the excellent quality, durability, and... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent craftsmanship, durability,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and quick... See more

Order

People report positive experiences with the ordering process. Many customers highlight the quick and easy... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the incredible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied

Rated 5 out of 5 stars

It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more

Company replied

Rated 5 out of 5 stars

This is the third phone case I have purchased from Snakehive, so they must be doing something right ! Quality genuine leather, durable and wears nicely, develops the leather patina that makes it look... See more

Company replied

Rated 5 out of 5 stars

Just purchased a Samsung S26 ultra phone, so needed a good quality phone case to house the new phone. I did a Google search and came across Snakehive. I deliberated as to whether I should... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Quick delivery of quality product

Quick delivery of quality product

November 29, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your 5-star review! We’re thrilled to hear that you received your order quickly and that you’re happy with the quality of your product. Your kind words mean a lot to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent service the phone case…

Excellent service the phone case arrived the next day and is good quality. Very happy thank you ☺️

November 27, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that your phone case arrived so quickly and that you’re happy with the quality. It’s wonderful to know that our service and products have met your expectations — feedback like yours really makes our day!

We hope you continue to enjoy your case, and we look forward to helping you again in the future whenever you need another Snakehive product.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great phone case and real humans!

Really pleased with the product. Service was impressively prompt, even when I mistakenly ordered the wrong size and had to request an exchange. Also SO refreshing to deal with an actual human being! Lots of companies would do well to follow their example.

November 26, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re happy with your product and that our service made the exchange process smooth and easy. It’s fantastic to know that our team was able to provide a personal touch — we truly believe in making every interaction as human and helpful as possible.

Your kind words mean a lot to us, and we hope you continue to enjoy your Snakehive product. We look forward to serving you again in the future!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent Phone Cover

Reassuringly well made offering a great fit for my new phone & good level of all round protection. Looks great too.

November 29, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi David,

Thank you so much for your 5-star review! We’re delighted to hear that your Snakehive case fits your phone perfectly, provides great protection, and looks fantastic. It’s always wonderful to know that our products are meeting our customers’ expectations.

We truly appreciate your support and hope you continue to enjoy your case for a long time to come!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Fabulous product

Fabulous product - lovely quality and protects phone perfectly whilst keeping cards etc safe - highly recommend

November 28, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Karen,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your Snakehive case and that it’s keeping both your phone and cards protected. Your recommendation truly means a lot to us.

Please don’t hesitate to reach out if there’s anything else we can help with — we’re always here for you.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Speedy delivery and good communication throughout. Appreciate the free matching key ring gift too!

November 28, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Shirley,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your Snakehive product and that the delivery and communication met your expectations. We’re also glad you enjoyed the free matching key ring!

Your support means a lot to us, and we look forward to serving you again in the future. 😊

Best regards,
Team Snakehive

Rated 5 out of 5 stars

I love this product!

My Snakehive phone case was shipped and delivered quickly and when promised. I love the leather. This is my third case from Snakehive, and I’m looking forward to using it!

November 27, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your wonderful review! We're thrilled to hear that your case arrived quickly and that you’re enjoying the quality of the leather. It truly means a lot to know this is your third Snakehive case — your continued trust and support are genuinely appreciated.

If you ever need anything at all, we’re always here and happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great Product and Customer Service

The leather case for my Samsung S25 is a high quality item, that fits perfectly. It's my 2nd Snakehive case, the 1st outlasted my phone (4 years+) and is still good for a few years!
Prompt delivery and when I had a query about a free keyring, Cyle sorted it out immediately.
Great product great customer service.

November 26, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Julian,

Thank you so much for your wonderful review! We’re thrilled to hear that your Samsung S25 leather case fits perfectly and that your previous case has served you so well over the years. It’s fantastic to know that Cyle was able to assist with your keyring query and that you’ve had a positive experience with our team.

Your support and kind words mean a lot to us, and we hope your new case continues to serve you just as well! 😊

Best regards,
Team Snakehive

Rated 5 out of 5 stars

High quality phone case and great service

The case is high quality and is a great colour. It fits my phone securely and overall I am very pleased.

Snakehive responded very promptly to queries and I have no hesitation in recommending them.

November 26, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re pleased with the quality, colour, and fit of your case, and that our team was able to assist you promptly.

Your recommendation truly means a lot to us.

If there’s anything else we can help you with, please don’t hesitate to reach out — we’re always here to assist.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

IPhone 17 case

Quality products at value for money prices together with good service, this is the third phone case I have purchased from this company.

November 25, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’ve chosen our cases for the third time and that you continue to find great quality and value in our products.

We truly appreciate your loyalty and your kind words about our service.

If there’s anything else we can help you with, please feel free to reach out — we’re always here to assist.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

I just love this case

I just love this case. I have had this case for 5 years and it's wore out! I got the Teal case from the snakehive website because they didn't have the Teal in the Samsung galaxy s22 on Amazon. It's the best case I have ever owned. Soft and so pretty.

November 24, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Lisa,

Thank you so much for taking the time to share this wonderful 5-star review — we truly appreciate it. It means a lot to hear that you’ve loved your Snakehive case for five years and chose another in Teal because it’s been the best case you’ve ever owned.

We’re delighted that your new Galaxy S22 case is just as soft, beautiful, and enjoyable to use. Your support and loyalty genuinely mean the world to us.

If there’s ever anything else you need, we’re always here and happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Wouldn’t buy from anywhere else

This is the third Snakehive phone case
I’ve purchased over the years. I love the fact that they hold a credit card and some cash and also my driving licence. As well as being very useful they are very tactile.

November 24, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Jennifer,

Thank you so much for your fantastic 5-star review! We’re truly grateful for your continued support over the years, and it’s wonderful to hear that our cases continue to be both useful and enjoyable to use.

We’re so glad you love the practicality and feel of our wallets — they’re designed to make everyday life a little easier, and it's great to know they’ve done just that for you.

If you ever need anything in the future, we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

What’s not to love…..

I’m a long time customer of Snakehive and I’ve had many of their phone cases. They just make sense: a good range of colours, top quality and reasonably priced. What’s not to love.

November 24, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Eden,

Thank you so much for your incredible review — it truly means a lot to us! We’re delighted to hear that you’ve been with us for a long time and continue to enjoy our phone cases.

We’re glad the colours, quality, and value hit the mark for you. Knowing that our products “just make sense” to you is exactly the kind of feedback that keeps us motivated.

If there’s ever anything you need, we’re always here to help.

Best regards,
Team Snakehive

Rated 4 out of 5 stars

Quality & Value

Quality product.

November 24, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Derrill,

Thank you for your review! We’re delighted to hear that you’re happy with the quality of your Snakehive product. We really appreciate your support and hope you enjoy using it every day!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent, handsome product

Excellent, handsome product. Well designed. Great service.

November 23, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Thomas and Carroll,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with your product and our service. Your feedback truly means a lot to us and keeps us motivated to keep delivering our best.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Quality

My third case from Snakehive. Superb quality. Stand out from the rest!

November 23, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Martin,

Thank you so much for your continued support and for sharing your experience! We’re thrilled to hear that you’re enjoying your third case and that it continues to stand out. Your feedback truly means a lot to us.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent customer service and nice…

Excellent customer service and nice products

November 17, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Sally,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and customer service — your support means a lot to us.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Quality product

Quality product. Had one on my old mobile...still going strong after years ...so invested in one for a new mobile ....so much better than the cheaper versions on high street which fall apart after a short period...👍

November 23, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Stephen,

Thank you so much for sharing your experience! We’re delighted to hear your Snakehive case has stood the test of time and that you’ve chosen one for your new mobile. It really means a lot to us that you value the quality over cheaper alternatives.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

I had bought my first snakehive case…

I had bought my first snakehive case last year and I loved it,still in perfect condition, just bought a new iPhone and have bought another, wouldn’t buy anything else now,so well made, I really can’t recommend enough .

November 21, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Christine,

Thank you so much for sharing your experience! We’re thrilled to hear your first case is still going strong and that you’ve chosen another for your new iPhone. Your continued support means the world to us!

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great product!

November 20, 2025
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Lenard,

Thank you so much for the 5-star review! We're really glad you’re happy with the product.

If you ever need anything else, we’re always here to help!

Team Snakehive.

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