The U1 is simply Amazing, I started many years ago with an Ender 3 and it was always a hassle. I loved tinkering and upgrading it, but reliable printing just wasn't easy back in the old days. Having a... See more
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Review summary
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Update after 7 days. Support was in touch with me to solve all issue. I'm changing to 5 star. First review: Fast delivery . Currently printer is not able to generate the ID QR code. So I can't con... See more
Company replied
I got a U1 during the Kickstarter time for use at our winter home. Loved it so much that when I returned to our main home my 7 year old printer there just couldn't cut it. So I ordered another U1 for... See more
Great innovative products. The Snapmaker U1 is top notch and unique without competition. Have also bought some accessories and every time the delivery was super fast within 48h. And finally, the su... See more
Company details
- Commercial Printer
- Computer and Accessories Store
- Digital Printer
- Electronics Store
- Laser Equipment Supplier
- Printer and Scanner Store
About Snapmaker
Written by the company
Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
Contact info
RM 06，13A/F，SOUTH TOWER WORLD FINANCE CTR HARBOUR CITY 17 CANTON RD TST KLN，HONG KONG, Hong Kong SAR, China
- +86(0)755 26926117
- info@snapmaker.com
- snapmaker.com
4.6
Excellent
1K reviews
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Replied to 100% of negative reviews
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very sensitive hot ends.
very sensitive hot ends.
haven't had the printer for very long and already have had 4 hot ends break on me. if i get any kind of blobbing and not catch it right away it breaks ceramic on the hot end. Had no idea the printer was so unreliable. I would not buy another because of this issue.
May 1, 2026
Reply from Snapmaker
Hi Mark,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience with the hotends.
We understand your frustration, especially after multiple hotend failures in a relatively short period. What you’ve described is not the experience we aim to deliver, and we take this matter seriously.
Filament blobs can occasionally occur in 3D printing due to factors such as adhesion issues, extrusion inconsistencies, or temporary print interruptions. If not addressed promptly, they may unfortunately lead to damage to the hotend assembly, including the ceramic components. However, repeated failures of this nature are not expected, and we will prioritize your case for further review.
We have already upgraded and processed your case accordingly. Please check your email inbox for the latest update and next steps.
If you do not see it, kindly also check your spam or junk folder, and let us know if you need any further assistance.
We look forward to your reply so we can resolve this for you properly.
Warm Regards,
Snapmaker
From purchase to printing it was a…
From purchase to printing it was a quick and easy process. The printer came in the same week I ordered it and now I am printing nonstop. The setup was super easy using the video on YouTube that snapmaker has.
May 8, 2026
Amazing printer vs other brands.
My wife and I are absolutely amazed with this 3d printer!! We sold 2 of our printers to get the snapmaker u1 and we can Clearly say we can now see we made the right choice! From the moment we took it out of the box we could tell there is a much higher quality in the fabrication and parts used.
Compared to other previous printers in the price range this is absolutely 💯 worth it. We love it!
May 8, 2026
This people do the orders get sent out…
This people do the orders get sent out in a very timely manner and I very much like that
May 8, 2026
Quick delivery
The 3d printer is wanted was not available anywhere in the uk. Ordered direct from their website and printer was delivered in 2 days.
Excellent service. Would buy again.
May 8, 2026
Ordered a Snapmaker U1 from the…
Ordered a Snapmaker U1 from the Snapmaker EU webstore. The item was delivered in 3 days in Greece, together with a VAT invoice. The printer came undamaged and the packaging is very well thought out.
No issues setting up the printer and performing print jobs so far.
May 8, 2026
So far the printer and customer service…
So far the printer and customer service has been great.
May 7, 2026
Can’t do anything in slicer
May 7, 2026
Printer not connected to app and slicer.
Update after 7 days. Support was in touch with me to solve all issue. I'm changing to 5 star.
First review: Fast delivery . Currently printer is not able to generate the ID QR code. So I can't connect printer to app. All instruction provided by customer support are not working. With 4 bambulab I was able to connect immediately and lunch the print after few minutes.
May 7, 2026
Reply from Snapmaker
Hi Alessio,
We’re sorry for the inconvenience and the frustration this has caused.
We understand that you are currently unable to generate the QR code, which is preventing the cloud/app connection. Based on the log analysis, the device is still generating the certificate, which may take longer than expected in some cases. As mentioned, LAN mode remains available for printing while this process completes.
We have already forwarded your case and logs to our technical team for further investigation and prioritization. Please check your email inbox for the latest update and next steps.
If you do not see it, kindly also check your spam/junk folder, and let us know if you need further assistance.
Warm Regards,
Snapmaker
Never Got my 3D printer
Never got my item that the Fedex sent to the wrong house and so I have been emailing back and forth with Nina that is no help at all. So I contacted Klarna with all the proof because the company will only offer 50% a new printer and money don't grow on trees!!! Stop wasting my time and refund me my money or I will go to Social like FB, IG, YT
May 4, 2026
Unprompted review
Reply from Snapmaker
Hi Brian,
We’re very sorry for the frustration and inconvenience this situation has caused.
We understand your concern regarding the delivery and the disagreement over the courier’s proof of delivery. This has been escalated again for an internal review, and we will also continue cooperating with the payment provider and courier investigation to ensure all delivery evidence is properly checked.
At this stage, the case is under formal review, and we kindly ask for your patience while it is being processed. We will update you as soon as we have a confirmed outcome.
Warm Regards,
Snapmaker
So happy with Snapmaker!
The Snapmaker U1 has turned out to be an awesome quality printer! I thought for sure the print quality couldn't be as good as a single nozzle printer, but the calibration allows the prints to look as good or better somehow! Love that the printer is open source and runs Klipper. Toolhead switching is the fastest in the business. Would have been nice to include an AMS style automatic loader.
April 13, 2026
The U1 is an amazing printer
Excellent product, packaged to survive shipping, and when I screwed up my order, Snapmaker customer service was responsive and quickly implemented a great solution.
The U1 printer is a game changer...pun intended. Print quality I am getting so far is beyond reproach, its fast, and build quality is better than I expected. Love it so far!!
May 5, 2026
Got the U1 printer for our 3d business
Got the U1 printer for our 3d business. Wanted to explore more in multi color prints and not waste so much. I knew it would help cut down cost of waste but I had no idea how much! I am absolutely thrilled about this printer and how fun the unboxing experience is. Anyone that has been printing or new to this can expect a wonderful experience. I am so excited to see how this helps us grow and all the other fun toys I can print that I was holding off on because of the amount of wasted filament that would of been just thrown out. Can't wait to add another one sometime!
May 5, 2026
Can't stop printing or smiling! Love my new U1!
Super smooth from the purchase to the delivery. I love my new U1! Day 4 with my 3d printer and am loving it! I'm staying up too late and getting up too early so I can play on it some more. I need a couple more though, can't wait for the next thing to print! I'm not even thinking about selling stuff, just love making stuff for my wife and myself. I'm already hooked on gridfinity stuff! Thanks for making such a great printer!
Steve
May 5, 2026
Shipping and support are outstanding
Shipping and support are outstanding. Printer is incredible coming from prusa.
May 4, 2026
My 2nd Snapmaker has broken
My 2nd Snapmaker has broken, it’s nearly new.
AVOID this useless company that ships defective products.
Useless company. AVOID AT ALL COSTS.
May 7, 2026
Unprompted review
Reply from Snapmaker
Hi Steve,
We are sorry to hear about your experience and understand your frustration regarding the issue and the support process so far.
We sincerely apologize that our previous suggestions did not resolve your problem and that you feel the support has not met your expectations.
Please rest assured that we take your case seriously. We will escalate your ticket to a senior technical support engineer for further investigation of the Toolhead 3 error (0003-0523-0002-0001). Our team will review your previous steps, including the factory reset you have already completed, so you do not need to repeat unnecessary troubleshooting.
You will receive a follow-up response from our senior support team as soon as possible with the next steps.
Thank you for your understanding.
Warm Regards,
Snapmaker
Snapmaker U1 printer in perfect…
Snapmaker U1 printer in perfect condition. Already made 10 multi-color prints with excellent results.
May 5, 2026
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