Snapmaker Reviews 1,399

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 847 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, frequently describing it as amazing, innovative, and a game-changer. Many people highlight the excellent quality of the prints, the speed, and the multi-material capabilities, noting that it often exceeds their expectations. The delivery service is also consistently praised for being fast and efficient, with many items arriving quickly and well-packaged. However, some customers also noted issues with delayed shipments and damaged packaging for accessories and filament. A few reviewers experienced problems with the product itself, including error messages, print failures, and issues with hot ends breaking, leading to frustration and a desire for refunds or replacements.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers praising the Snapmaker U1 as an amazing... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the extraordinary quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising its speed. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the setup and installation to... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast delivery, with some receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The U1 is simply Amazing, I started many years ago with an Ender 3 and it was always a hassle. I loved tinkering and upgrading it, but reliable printing just wasn't easy back in the old days. Having a... See more

Rated 5 out of 5 stars

Update after 7 days. Support was in touch with me to solve all issue. I'm changing to 5 star. First review: Fast delivery . Currently printer is not able to generate the ID QR code. So I can't con... See more

Company replied

Rated 5 out of 5 stars

I got a U1 during the Kickstarter time for use at our winter home. Loved it so much that when I returned to our main home my 7 year old printer there just couldn't cut it. So I ordered another U1 for... See more

Rated 5 out of 5 stars

Great innovative products. The Snapmaker U1 is top notch and unique without competition. Have also bought some accessories and every time the delivery was super fast within 48h. And finally, the su... See more


Company details

  1. Commercial Printer
  2. Computer and Accessories Store
  3. Digital Printer
  4. Electronics Store
  5. Laser Equipment Supplier
  6. Printer and Scanner Store

About Snapmaker

Written by the company

Promo Image

Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It's my new love!

From the kickstarter communication to the delivery of product. The use of the product, the support, and the great quality have all been fantastic. I am happy I got a printer and I wish I would have opted for the two-pack during the kickstarter.

Love it!

May 4, 2026
Rated 5 out of 5 stars

So far so good Snapmaker!

The purchase experience was good. All my items came packaged well and all parts accounted for. Thus, far I have done several small prints with no issues. I am looking to go a little bigger now as my confidence with the slicer has gotten better. So far, so good Snapmaker!

May 4, 2026
Rated 1 out of 5 stars

Flaged

Placing the order was fine. I used affirm that was fine money posted that was fine waited a few days and checked status still waiting to be processed. Emails the help desk and got a reply the next day saying my order was flagged by Shopify for some reason and that they would have to cancel my order refund my money and then be order it again OK but that money has to go back to a firm. They have to do their process before it comes off my account and then I had to go through this whole process again and then wait. God knows how long for the printer even show up. This is just really Disheartening.

May 4, 2026
Snapmaker logo

Reply from Snapmaker

Hi Ryan,

Thank you for your message, and we truly understand how frustrating this situation must feel, especially with the additional time and financing costs involved.

We would like to clarify that the order being flagged is part of Shopify’s automated payment risk control system. This process is not manually triggered by our team, but once it occurs, the payment must be released back to the original financing provider (Affirm) before a new order can be fully processed.

We understand this has caused unnecessary delay and inconvenience in your case. Please rest assured that your refund has already been initiated on our side, and we are closely monitoring the process to ensure it is completed as quickly as possible.

Once the refund is fully completed and your new order is confirmed, we will continue to support you to make sure the delivery process goes smoothly without further interruptions.

We sincerely apologize for the inconvenience this has caused and truly appreciate your patience throughout this process.

Warm Regards,
Snapmaker

Rated 4 out of 5 stars

Great Products

Great Products
I love the products I've received from Snapmaker so far. I feel that an opportunity for improvement would be with the website store - it needs better definition of what is in stock, what and when items will be available, etc.. It's also a bit difficult to find things, and what accessories are meant for what printers, etc..

May 4, 2026
Rated 5 out of 5 stars

Very kind support and fast…

Very kind support and fast respond,conkret and professional on ticket. Printer arrived very good packaging! I have little experience whit 3d print (another brand) this is my 6th printer but I am very surprised when opening in middle have 4 roll different filament and in one big box have difarent articulate. Like brush and scraper Omg evry think u need to start print immediately.

May 4, 2026
Rated 5 out of 5 stars

Very good experience

Very good experience, easy to order and delivery was actually faster then I expected. My initial thoughts on the U1 has been great. The print quality is amazing. I really wish the top enclosure was available when I ordered. I had to go with an after market enclosure, something I did not want to do.

May 2, 2026
Rated 5 out of 5 stars

I'm fairly new to the printing world

I'm fairly new to the printing world, but after a couple months with my other machine with a CFS and the waste it produced plus the time it added to the print for filament changes was longer than the print time. It was a no-brainer to to pick up a Snapmaker U1 with 4 tool heads. It's been a Beast of a machine! So much I just bought a second 1 and have been printing on it for 3 days now. The only drawback if you want to call it that is the video feed needs some upgrading. Very jumpy. But I use my Wyze OG cam for monitoring the print. I would not let that stop you from purchasing one. The savings alone will pay for the machine in no time. If I was to get another printer, it would be another Snapmaker U1. Unless of course they come out with a U2 upgraded 8 toolhead machine.

May 2, 2026
Rated 5 out of 5 stars

My first time ordering a 3D printer and…

My first time ordering a 3D printer and I’m extremely satisfied I went with the U1. The packaging was OUTSTANDING, set up was so easy and explained without question. Delivery time was faster than expected.
I would and will definitely direct others to a U1 for a first timer.

May 2, 2026
Rated 5 out of 5 stars

This thing is Mesmerizing

This thing is amazing. It was alot longer unboxing and putting together than any other printer I had but it was soon worth it. The prints are out if this world.
There is also something hypnotic about watching it work. The Swapping of the tool heads , the perfect first layer. It has over Exceeded my expectations.
I just really wish it came with a cover instead of having to pay that much for molded plastic.

May 2, 2026
Rated 5 out of 5 stars

Snapmaker U1 is a great machine!

First and foremost after ordering the U1 snapmaker sent emails letting me know expectations of when the printer would ship and the printer even made it to my house before the expected date which is awesome! After getting the U1 assembled I only had one hiccup during intial setup. The homing calibration kept failing and would not complete but I just referred to the snapmaker wiki which had me hold the upper left corner for 6 seconds to skip intial setup, connect to internet with wifi and update the firmware. after that, I rebooted and ran through the initial setup again and it worked fine. From there I sent the dragon "benchy" to the printer via snaporca with no default config changes and it printed pretty good without calibrating further. Matter of fact I have not calibrated it further at all and have been using defaults and already printed 4 things and its just working. The prints are turning out pretty good. Overall I would highly recommend this printer to anyone who wants to start out new. The walkthrough was very descriptive and easy to follow in my opinion. Im looking forward to dialing this printer in and modding when I get more time on it!

April 30, 2026
Rated 5 out of 5 stars

The Snapmaker U1, quality at an exceptioanl price

The Snapmaker U1 with its multi toolhead, arrived in a very well packaged carton, the best I have seen, and open opening you immediately find a full colour booklet containing full instructions on how to safely unpackage the machine. It also includes links to an extensive library of videos on their Wiki site covering everything from unpacking and installation to printing.

Following said instructions and installing the various parts is well described and took about 30 minutes taking it carefully. Then comes the initial power on and calibration which is done automatically and requires minimal user intervention. You will soon be asked to load the four colour filament rolls (yes, they really do include 4 rolls of 500g of filament which is rare these days) and in under 3 hours you will have your first multicolour print - a cute dragon preloaded into the machine.

The quality as you might expect was excellent and whilst I cannot confirm at this stage that it prints up to 5 times faster than comparable machines, I can say that so far (4 days), prints which would take 40 hours on a single nozzle multicolour printer took less than 13 hours on the U1. Also, and most importantly, there was minimal waste, only four small 'poops' when first loading the filament plus the prime tower which is part and parcel of multicolour printing on any machine, whether multi toolhead like the U1 or not. This means that ultimately your filament will last longer and print more models thus saving real money in the long term and no throwing away kilograms of waste.

Finally, I should add that support is excellent as I had reason to contact them due to an error in typing my address in on the order form (my mistake, not theirs) and I had a response and correction within hours of my email which I sent late on a Friday afternoon. There was even a follow up to ensure everything was in order., something that is becoming rarer these days in my experience.

Oh, and the price, less than euros 900 (899 to be exact) and far less than some of the leading brands of multitool printers with every bit of the quality as far as I can see. And for those requiring to print more than the standard PLA or PETG types not requiring a heated chamber, a top cover is currently under development and in pre order which I understand includes a filter and air circulation system which should extend the range of useable filaments.

All in all an exceptional printer at an exceptional price.

April 30, 2026

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