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Snapmint Reviews 262

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TrustScore 2 out of 5

1.9

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payments, including unexpected charges, difficulties with auto-pay, and payments not being correctly applied, leading to persistent demands for payment despite proof of payment being provided. Consumers also faced problems with products, receiving wrong or damaged items, and experiencing a lack of resolution for these issues. The app itself was a source of frustration, with features disappearing or not working as expected, and orders frequently encountered problems, such as items not being placed or delivered. Customer service was consistently criticized for being unresponsive, unhelpful, and difficult to reach, leaving many without support for their issues. Some customers expressed serious concerns about the company's business practices, citing significant discrepancies between ordered items and received deliveries, and issues with payments for products that were not received or were defective.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting issues such as being bombarded with harassing... See more

Product

Customers had negative experiences with product quality and delivery. Many reviewers reported receiving... See more

Application

Reviewers highlight negative aspects of the app, with many expressing dissatisfaction and calling it a "very... See more

Customer service

Consumers find customer service to be negative. Many reviewers report extremely poor customer service, with... See more

Order

Reviewers consistently express dissatisfaction with their order experiences. Many consumers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased an item from Geekrobo a steel cooker I made down payment Snapmint arranged additional payment Then I exchanged the item for a small item with lesser price I immediately mailed to... See more

Company replied

Rated 1 out of 5 stars

Strong Negative Review Even after paying your EMI on the due date via the link their system shared on their reminder SMS, the payment got credited to the FEB 2026 EMI, and I have been harassed fo... See more

Company replied

Company details

  1. Cell Phone Store
  2. Electronics Company
  3. Electronics Store

Contact info

1.9

Poor

TrustScore 2 out of 5

262 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

An order which never got delivered

For the order ID 9108402 which was ordered somewhere in May never got delivered. The date today is June 3nd 2023. To the most saddest part EMI messages are flooding but none of my complaints/email/chat messages get responded. Never buy from them, I wish someone take legal action against them. They are scam.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

They dont deliver and your money is looted

My order ID 9017576 which was ordered in the 2nd week of May is still not delivered. The date today is June 2nd 2023. However, the EMI messages are flooding but none of my complaints/email/chat messages get responded. Its such a waste of time and energy including the down payment. Kindly ignore them.

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

No customer service | Fraud ⚠️

Ordered a product about 20 days ago but till yet neither product received nor refund. Even they are not responding to call and emails. Tried reaching them through twitter and other social media apps and from their app as well.

Order id :- 9011242

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

manipulated reviews, item undelivered

Clearly the reviews are manipulated,what is Trustpilot waiting for to remove them?
As for Snapmint avoid like a plague, once they approve and disburse the loan that's the end of their business. Whether you get the item or not from a merchant is no longer their problem and since it's on a loan you can't do a chargeback.I ordered NReal Air glasses from one of their merchants which is unable to fulfill the order, they won't cancel it and I'm made to wait weeks beyond the original delivery date and there's NO recourse and Snapmint does not help at all.

May 25, 2023
Unprompted review

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