11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
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Review summary
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Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
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Takes booking and card details then…
Takes booking and card details then tells you the dates are not available
March 3, 2026
Reply from Snaptrip
Hi Keith,
Thank you for taking the time to share your feedback about Snaptrip.com. We’re really sorry for the frustration caused if you were shown availability that later became unavailable after entering your payment details — we completely understand how disappointing that must have been.
Availability can change very quickly as properties are booked by other guests, and in rare cases this timing can lead to situations like the one you experienced. If this happens, we always recommend getting in touch with our team at support@snaptrip.com, and we’ll help check availability or find an alternative property for you.
We’re very sorry for the inconvenience and appreciate you bringing this to our attention.
Best wishes,
Rebecca
Snaptrip (inaccurately) said the property was unavailable
Message popped up saying the property was no longer available and so payment was not accepted. I sourced an alternative property on a different site. Then I received an email from Snaptrip saying I had 24 hours to confirm payment for the property I'd originally booked via them. It turns out it was available after all. Not very happy about this.
February 27, 2026
Reply from Snaptrip
Hi M Moore,
Thank you for taking the time to share your experience with us. We’re really sorry for the confusion during the booking process — we completely understand how frustrating this must have been.
We know how important it is for the booking journey to feel smooth and reliable, and we’re sorry that this wasn’t your experience this time, which meant you missed out on your first choice of accommodation. We’d really like the chance to review what happened in more detail. If you could please contact us at support@snaptrip.com, we’ll be happy to look into everything with you.
We hope we can provide a better experience for you in the future and would love the opportunity to welcome you back.
Best wishes,
Rebecca
Easy to use
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very professional.
Lots of accommodation to choose from, I easily found one that would suit our needs. I had never heard of snap trip before, but would definitely use them again (depending on having no issues on the holiday!)
March 1, 2026
Reply from Snaptrip
Hello,
Thank you so much for your lovely review.
We’re delighted to hear you found the booking process straightforward and were able to find accommodation that suited your needs. Our team will also be pleased to know their follow-up call was appreciated also.
We really hope you have a fantastic holiday, and if you need anything before or during your stay, we’re here to help.
Best wishes,
Rebecca
Best price for the same apartment fast…
Best price for the same apartment fast and efficient booking system.
March 1, 2026
I found what I wanted pretty quickly.
I found what I wanted pretty quickly.
There were quite a few properties to choose from which I really liked which enabled me to find exactly what I liked.
The prices I felt were very competitive and the booking was simple, happy days.
March 1, 2026
Reply from Snaptrip
Hi LeeLee,
Thank you for taking the time to leave a review. We’re really pleased to hear you were able to quickly find what you were looking for and that you liked the wide choice of properties available. It’s great to know you found the prices competitive and the booking process simple — that’s exactly what we aim for!
We hope you have a fantastic stay and look forward to helping you again in the future.
Best wishes,
Rebecca
Basically an agent for Sykes!
Booked a cottage through simply seaviews who passed us on to snaptrip. Once the booking was made was horrified to see it was actually through Sykes and that the price suddenly increased by nearly £3000! What is the point? spend a week trying to cancel and get my money back.
On the plus side the snaptrip customer service was excellent and they made getting the refund so much easier - hence why 3 stars not 1. However if you don't want to book using a 3rd party do not use snaptrip
February 21, 2026
Unprompted review
Reply from Snaptrip
Hi Shay,
Thank you again for taking the time to share your feedback. We know how stressful booking issues can be, and we’re really pleased that our customer service team were able to help make the refund process easier for you.
We’re sorry for the the pricing difference you experienced and the frustration caused. Snaptrip operates as a marketplace connecting customers with properties managed by partner agencies, including Sykes Cottages. Pricing and availability are controlled by the property or managing agent, and we’re very sorry that a rare error affected your booking experience.
If you would like us to review anything further or talk through your experience in more detail, please feel free to contact us at support@snaptrip.com, and we’ll always do our best to help.
Best wishes,
Rebecca
Easy to use to find our exact requirements
Using the filters we were able to narrow down exactly what we wanted in a holiday home without having to scroll through endless properties not suitable.
February 25, 2026
Was struggling booking online and a…
Was struggling booking online and a very helpful man explained the process and sent a link. Very helpful a d professional.
February 23, 2026
Quick easy booking & good deals.
February 23, 2026
Friendly and helpful staff.
February 23, 2026
Brilliant customer support
I phoned to clarify a couple of pieces of information about the house before booking, and Elinor from Customer Support couldn’t have been more helpful.
February 21, 2026
Minimum number of clicks
I was able to make this booking with a minimum number of clicks. Everything was clear and easy to follow, with no ambiguities.
February 18, 2026
A simple process and prompt response
February 15, 2026
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