Snaw Reviews 

360
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful design and exceptional quality of the unique mugs and cups offered here. People also mention that online ordering is very straightforward and the delicate items always arrive safely packaged. However, some people mentioned that shipping services can sometimes be slow and packages arrive much later than expected. Some reviewers were not happy with the actual product size, noting that the items are smaller than they appear in the online pictures. Additionally, a few customers expressed disappointment upon realizing the items are mass-produced overseas rather than truly handmade.

What people talk about most

Product

Users describe positive interactions with product, noting that the mugs and cups are gorgeous, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with brilliant items,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely dispatch and fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the ordering process is very... See more

User experience

Reviewers mention positive feedback about user experience, noting that the mugs are lovely to look at, feel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top,... See more

Rated 4 out of 5 stars

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get. My only feedback would be the speed of delivery,... See more

Rated 3 out of 5 stars

The packaging was just awful. It is amazing that the product survived. Treatment of delivery wa appalling . The product was delivered without any instructions on the best way use it. there was no... See more

Rated 5 out of 5 stars

My correspondence to Fresh Frenzy was answered the same day. They were very responsive and worked with me completely, to my satisfaction, to resolve my issue. They are professional and it's clear they... See more



Contact info

3.9

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(360)

310 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The cups are attractive and well made

The cups are attractive and well made. The design , unlike most other cups on the market, has a perfectly flared lip which keeps the cup from dripping when you are drinking and after you set it down. If you make the same cup with the same flared lip, but with a larger capacity, please let me know and I will buy several.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

My order was stolen and the service and…

My order was stolen and the service and experience were the worst I’ve ever had. I regret my purchase and haven’t received anything back including the money. I’m highly disappointed and don’t recommend this website. It was a very frustrating and stressful time.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

The natural coffee moment

Im very happy with the product,they look amazing and bring a touch off elegance to any coffee break,i love the glass contrasting with the wood,its a beautifull touch,great service and delivery,

March 17, 2026
Unprompted review
Rated 2 out of 5 stars

Misleading espresso cups description

Had to return the order. Misleading description of espresso cups - images show 3 cups and product description states CUPS, suggesting it’s more than one, presumably 3, as per the images shown, but the order is just for one cup

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Sadly disappointed

The mugs are stunning, gorgeous actually. Functionality 0. The silicone sleeves gets super hot. The silicone top does NOT stay on, major coffee spillage. Then my coffee is cold after 10 minutes. I wanted to love these but they just don't deliver.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Product arrived safely

Product arrived safely. I loved how they were packaged And I love the product.... Definitely, we'll be recommending anybody in my circle.If they need something like this!

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered 2 tall coffee cups in the…

I ordered 2 tall coffee cups in the copper look. The cups were well packaged and arrived with no damage. Probably a bit smaller than expected, but are very nice and I use them all the time. The cups are well made and were good value in the clearence at just £9 each. Thank you.

February 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look