Sncb Reviews 

Absolutely the worst public transport in whole Europe. It took me 3 hours to go from Antwerpen to Liège. The train goes on average 30km/h. The trains are old, outdated, unreliable and extremely expensive. It doesn't even merit a star. From me it's 0 star!!!

Worst train service ever cant run a train then don’t make it whats the point of ruining trains when half of the time they are cancelled or late would never travel in this train if there was other options in belguim

Absolutely useless public transportation, very expensive, always late. Avoid this company at all costs.

Embarrassing service. Always late, unreliable, trains aren't even running properly...

One star rating for this outrageously incompetent company is one too many. Constantly delayed and 100 per cent sure to miss any connection. Completely unreliable if actually need to count on being somewhere on time. Currently delayed from the airport and have missed TWO connections in a row. One short announcement in Dutch only (in an airport train with many non Belgians on board of course)

I have used the train daily for work to and from Brussels for five years and it is delayed a minimum 50 pct of the time by more that 50 percent of the duration of the scheduled travel time. It has never ever in five been on the minute on arrival. Impressive.

There are no installed or working elevators most stations and so few departures to choose from. One or two or hour at most.

What a lousy company all the way through. An embarrassment to Belgium.

Worst company to contact by far. Literally can't get a response over the phone, via email or chat. Everyone just tells me they can't help me with my lost property claim. Even though it's not lost, my bag fell on the track and the station manager was aware and waiting to retrieve it. I'm getting very little to no infomation about how to get my item back at all.

Needed to take the train to and from the airport, 100% of trains were late

The train doors failed to open and with large,heavy luggage I couldn't go all the way through the car to try other doors. When I complained to the conductor he just shrugged. I ended up getting off at the next station and had to use taxi to get home. It was past midnight. What a lousy experience.

It's a disgusting, disgraceful, unserious, shabby, terrible company that always has problems, is always late, and makes people tired with canceled for no reason. I pay my subscription in 94 euros monthly
... Damn it
damn it damn it ............

terrible bad service for people with disabilities. we called them two days ago because my father arrived today in Brussels airport.the trains are not accessible for people with disabilities and they should put a ramp. he has a wheelchair because he cant walk but my husband was there to help him. he arrived at 1pm and the next available train for him is at 3. he waits in the train station for about one hour and a half. there are trains for gent but not for him. because there are a lot of people with disabilities because of the day. people with disabilities are not different from other people and should have the same services like all the other. shame of sncb to behaves like that.

I had never in my life seen a company with such a blatant disregard for its costumers. Forget that they are late half the time (they say 11%, but that's because they don't count 5 minute delays. Try saying that to your missed connection), that rain is considered a legitimate reason for train delays (RAIN. In Belgium. Yes, I understand how that would catch you by surprise) - just for how they deal with their delays, the entire management should have long ago been sacked, then personally sewed for all they've got. Today I spent 45 minutes at the Gent station running around up and down rickety metal stairs between three platforms without functioning escalator, trying to help out poor old ladies schlepping their trolleys there and back, just because they announced a delay and platform change *three times*, before just scrapping the train all together and shoveling two loads of rush-hour passangers onto a single train, as a result of which dozens of people spent half an hour's ride sitting on the floor - and this doesn't even make it into my top ten worst experiences with this sham of a company. I wish every single person involved in this fiasco, from the politicians underfunding the company for decades to the incompetents running it, had to give up their private cars and spend a month riding with us peasants, trying to make it to work or to pick up their kids from daycare relying on their own atrocious service. I bet you the service would have picked up real quick if it wasn't just us poor schmucks without a car suffering.

Often delays, reimbursement rules made explicitly tedious to dissuade people from doing that 15min delays are considered normal)...