Don't order here. I placed my order in September and was not satisfied about the product. I sent it back for a refund; however the company doesn't response anymore. E-mail, socials, website... no... See more
Sneakeds
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See what reviewers are saying
I made an order on November the 8th and received confirmation of my purchase with order number and tracking number. This is my second purchase so I had no reason to doubt this. I also know it can t... See more
Ordered from an Instagram sponsored link. Can't believe they allow such scammers on there. Paid, got invoice notice email mentioning DHL delivery (but no tracking number). Now their customer servic... See more
I've been a loyal customer of this footwear store for years, and their consistency in delivering quality products is remarkable. The shoes are not only stylish but also built to last. The easy navigat... See more
I ordered shoes and never received them
I made a purchase on 6th of August from Finland, the order was confirmed and the money was taken from my bank, but I have not received the shoes yet, I have sent emails, but there is no response.
In the web page they say: “All orders placed outside of Sweden are delivered within 4-12 business days.”
September 2, 2023
Unprompted review
I ordered some trainers on 25 July but…
I ordered some trainers on 25 July but I haven’t received anything and the tracking hasn’t changed since 8 august, I didn’t think it would take nearly a month! I’ve tried contacting them and no response but they seem to be able to send marketing emails. Id like my trainers or my money back!
July 25, 2023
Unprompted review
Order issue and resolution
Where do I start. Massive contrasting points. My order twice took over a month to arrive and both times came only from chasing numerous times on Instagram. The shoes themselves are well priced and unique. I do really like them but the order and company is a shambles from that aspect
July 8, 2023
Unprompted review
Still waiting, not replying
I ordered shoes on the 21st of july and have still not received them, nor is the package in any way moving towards me. I received an email with confirmation and tracking code but that is it. No movement whatsoever. I also contacted them about it and they did not reply. Plus they keep sending me emails with new sales/discounts so they are running the emails, just not replying.
August 15, 2023
Reply from Sneakeds
Dear Customer,
We sincerely apologize for any inconvenience you have experienced. We have carefully reviewed your request, but unfortunately, we were unable to locate any corresponding order based on the provided information. We understand that this can be frustrating, and we would like to assist in resolving this issue.
In order for us to better assist you, kindly reach out to our customer service team at info@sneakeds.com. Our dedicated team is ready to investigate your situation and help trace the missing order. We aim to resolve this as promptly as possible to enhance your experience with our service.
Once again, we apologize for any inconvenience and appreciate your understanding and cooperation.
Regards,
SNEAKEDS
Finally delivered
Delivery took more then a month. Placed my order July 26th. Has been on delivery since August 1. the customer-service is very slow. But in the end helped me out. First order got lost they say.
Shoes are nice but you can get them probably faster for under 15 euros at AliExpress…
July 26, 2023
Unprompted review
Reply from Sneakeds
Dear customer,
We sincerely apologize for the inconvenience you have faced with your recent order and the impression it has left you with. We want to assure you that we are not involved in any fraudulent activities, and we deeply regret any frustration this situation has caused.
We understand your concerns regarding the delay in delivery and the challenges in reaching our customer service. We take your feedback seriously and have taken immediate steps to address the issue. Our team has already reached out to you via email to provide assistance and a resolution.
In an effort to expedite your order, we have initiated a resend of your package along with a new track & trace code. This should ensure that you receive your order as quickly as possible. We understand the importance of timely deliveries and want to make sure you have a positive experience with us moving forward.
Once again, we apologize for the delay and any confusion in communication. We value your business and are committed to making this right. If you have any further concerns or questions, please don't hesitate to reach out to us directly via email.
Regards,
SNEAKEDS
Typical new shop scam
Shoes didn't arrive so I asked for a refund, initially got a reply that it would be processed but almost a month later and it hasn't. Customer support also has stopped replying, typical scam.
L.E: only after posting this review did customer support reply and send the refund, asking to take it down.
July 23, 2023
Unprompted review
Reply from Sneakeds
Dear Robert,
We appreciate your feedback and we apologize for the delay you experienced in receiving your refund. Your concerns are valid, and we understand the frustration this situation has caused you.
We acknowledge that the refund process took longer than the timeframe outlined in our terms and conditions. We understand this was not in line with your expectations, and we would like to explain the reasons behind the delay, as we mentioned in the second-to-last email communication.
We understand the concern and skepticism that can arise from such delays. However, we are pleased to inform you that your refund has now been successfully processed. We hope that this successful resolution can help you recognize our commitment to being an honest and reputable company.
We regret that this situation unfolded the way it did, and we sincerely apologize for any inconvenience you experienced throughout this process. Our intention is to provide excellent service, and we will take your feedback to heart to improve our communication and processes moving forward.
Should you have any further questions or concerns, please feel free to reach out to us directly. Thank you for giving us the opportunity to address this matter and regain your trust.
Regards,
SNEAKEDS
The customer service on Instagram was…
The customer service on Instagram was really nice and helpfull!
In the end, they took care of my issue.
Thanks :)
August 10, 2023
Unprompted review
Reply from Sneakeds
Dear Jamina,
Thank you for taking the time to share your positive experience with our customer service team on Instagram. We are delighted to hear that our team was able to assist you and resolve your issue to your satisfaction.
Providing excellent customer service is one of our top priorities, and we are thrilled that we could be of help. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out to us. We're here to ensure your experience with us is as smooth and pleasant as possible.
Thank you for your kind words and for choosing us. We truly appreciate your support!
Regards,
SNEAKEDS
I ordered two pairs of shoes
I ordered two pairs of shoes, the "Kenji", they are super beautiful and the quality is there. I will buy other models. I recommend !!
July 21, 2023
Unprompted review
Reply from Sneakeds
Dear customer,
Thank you for your positive feedback! We're thrilled you love the "Kenji" shoes. We look forward to serving you again soon. Happy shopping! 😊👟
Best regards,
SNEAKEDS
Scam. No money back
I waited for an order for a couple of months.
The size was wrong and the quality was poor.
It was super hard to receive the return form from service help. They avoided it in all ways possible.
When I finally did get it, I sent the shoes back. The track & trace code said they got the shoes.
And no money back.
I wrote to the service again, they asked me to provide a track & trace code.
I gave it to them by email, and... silence.
I wrote again - they said they'll check up with the Billing department, and in 3-5 days I'll get my money back.
Of course, still no money after a week. I wrote them again, and now they are ghosting me.
Absolutely disgusting experience.
Scam.
July 21, 2023
Love my shoes ❤
I'm very satisfied with my shoes, I will definitely shop more and recommend this company to my friends❤💋🤗😘
July 14, 2023
Unprompted review
Longest Delivery Time, Will Ignore you on Returns
Ordered a size 45.5 but the order reflected a 39. I contacted the customer care to change the size which they agreed. 3 weeks later, they had delivered a wrong size. i contacted them to return the product but they have ignored me!
July 6, 2023
Reply from Sneakeds
Dear Alan,
Thank you for taking the time to provide us with your feedback. After thoroughly investigating your case, we have determined that you indeed placed an order for size 39 of the 'Anbu' trainers, and we delivered the correct size as requested.
We would like to clarify that size 45.5 has never been part of our inventory for these particular trainers, hence it is not possible for you to have indicated that you ordered size 45.5.
We sincerely apologize for any confusion or misunderstanding regarding the size of your order. Our intention is to ensure complete customer satisfaction, and we regret any inconvenience this may have caused you.
Furthermore, we apologize for the delay in responding to your inquiries. Upon review, we have identified that one of our colleagues did send you a response last night. We kindly request you to please check your inbox and provide a response to assist us in resolving this matter.
Thank you for your understanding and cooperation. We are committed to resolving this issue and providing you with a satisfactory resolution.
Best regards,
Mike | SNEAKEDS
Do not buy from this company, poor quality and won’t let me return
Do not buy from this company. Took a month to arrive, had to message the Instagram page to find out where my order was. When my order finally arrived the quality is so poor they feel like they’re going to fall apart. Emailed to start the returns process and get a refund only to be told I can’t return for a refund as ‘it would cost me too much to send in shipping costs’ instead they suggested I change my mind and keep them or sell them or ‘donate to charity/give to a friend’ in exchange for a 50% off voucher for the online store. Why even bother stating you have a returns process when you can’t actually get your money back.
June 24, 2023
Unprompted review
Reply from Sneakeds
Update June 26, 2023:
Hi Georgie,
Could you please respond to our latest emails. We have sent you several emails, but unfortunately no response.
Thanks in advance.
-----------
Hi,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your order. We understand that the delivery time exceeded your expectations, and we apologize for any frustration it may have caused.
Regarding the quality of the product, we strive to ensure that our customers receive items of the highest quality. We are genuinely sorry to hear that the product did not meet your expectations. Our team is committed to maintaining the highest standards, and we appreciate you bringing this matter to our attention. In order to better assist you, could you please provide us with a photo of the issue? We suspect a production error may have occurred, as ensuring high quality is our priority.
We apologize for any misunderstanding regarding our returns process. We do have a returns policy in place to address situations where customers are not satisfied with their purchase. However, we understand that returning the item may involve high shipping costs, depending on the country it is being returned from. As a result, we sometimes offer alternative solutions. However, we want to clarify that you are still able to return the item and claim a refund if that is your preferred course of action.
We genuinely regret that you felt compelled to leave a negative review while our colleague was discussing the return process with you. We want to assure you that we have your best interests at heart. Our aim is to provide a satisfactory solution to this situation, and we want to emphasize that returning the item and receiving a refund are indeed possible options.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
SNEAKEDS
I Chanced on this beautiful super comfy…
I Chanced on this beautiful super comfy trainers online, bought one! i must say they are super comfortable and so as soon as i received it, i ordered for a different trainers. I will come here to update you when i receive my new trainers as well.
That notwithstanding, there was undue delays with my ORDER and i appreciate it as one of businesses inconveniences. I hope my new order will be delivered soonest.
May 31, 2023
Unprompted review
Previously purchased from sneakeds and…
Previously purchased from sneakeds and was very happy with the trainers. Great design and quality, so I ordered again but sadly when they arrived there was a mistake with my order so I messaged them on Instagram and it had been quickly resolved and they are sending out a new pair of trainers 😄
May 27, 2023
Unprompted review
Not only are they comfortable, but the quality is top-notch
I recently got my hands on a pair of sneakers from Sneakeds, and I must say, they've really impressed me! These sneakers are something else. The first thing that struck me was their incredible comfort. Seriously, it feels like I'm walking on clouds every time I slip them on.
May 24, 2023
Unprompted review
Quality and price are really good
Quality and price are really good, feels like i’m walking on the clouds! Very good!
May 26, 2023
Unprompted review
Really good quality and fast delivery
I ordered one pair at the Sneakeds webshop and the shoes are looking really good, great quality and fast delivery. Amazing service!
May 10, 2023
Unprompted review
Scam!
Scam! shoes ordered but never arrived. no customer service.
2 maanden later , Inmiddels na hun instagram vol spammen met scam woorden, toch een Refund gehad.
April 12, 2023
Unprompted review
Very disappointing and frustrating when…
Very disappointing and frustrating when only contact is email and yet no responses from company. Placed my order on 12th April and according to there tracking page the shipment is now stuck on "order shipping label issued, waiting for carrier collection since 15th April. I keep checking and tracking there's no change. Sent and email no reply. Could you send my trainers please or atleast reply or even update tracking page so I know when its due for delivery as it has now passed the date. Just when I thought I would order some more, after this experience it's a turn off.
April 21, 2023
Unprompted review
Never got my refund
After my first review I finally got a friendly response.
I have been told that I would get a refund (well I also sent the package back and had a tracking number) but since then I did not receive anything
They told me they would check again and asked me to rewrite my review
Since then I didn’t hear anything back nor got my refund. That’s now almost 4 weeks again
I guess I am being ghosted :D as nobody is responding to my mails anymore
What a service… unbelievable
March 25, 2023
Unprompted review
Reply from Sneakeds
Hi,
Thank you for taking the time to share your recent experience with us. We are sorry to hear that you did not receive your refund as promised. We apologize for any inconvenience this may have caused you.
Please know that we take our customer service very seriously and we strive to provide the best possible service to each and every customer. We understand your frustration and would like to assure you that we are doing everything we can to resolve this issue as quickly as possible.
I see in our system that the refund has already been submitted twice. I suspect that something is wrong with our payment provider's processing then. I would like to try another way. Could you therefore contact us again at info@sneakeds.com? Would like to hear if we can transfer it through another payment provider. You are, of course, entitled to a refund.
Best regards,
SNEAKEDS
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