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Rated 1 out of 5 stars

But someday shoes from here thinking that they would be high quality UA’s. They’re the worst fake I have ever seen. The quality of leather on the Jordan 1 lows was terrible. Not even close, the cut... See more

Company replied

Rated 3 out of 5 stars

Website says UA sneakers, but insole sock liner is supposed to be blue on the underside, not black. Also the toe box is distinctly replica shape. They are good reps, however. The netting is indi... See more

Company replied

Rated 5 out of 5 stars

I received 3 pairs of shoes and I'm absolutely in love! Far exceeded my expectations! The company provided fantastic & prompt customer service to all my queries over Instagram and kept me updated with... See more

Company replied

Rated 5 out of 5 stars

Customer Service Representative Jhon was amazing. He initiated a conversation with me about my order and guided me all the way through right up to and even after I received my kicks. This type of cust... See more

Company replied

Company details

  1. Men's Clothing Store

Written by the company

solestate the mission to make your dream hype piece accessible. Stop paying ridiculous prices from resellers and start enjoying the hype without breaking your budget.


Contact info

3.7

Average

TrustScore 3.5 out of 5

523 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

shoes came and the front had no holes

shoes came and the front had no holes and they’re fake unlike your 100% authentic part of your page

September 8, 2022
soletate logo

Reply from soletate

Hello Claudia,

Thank you for your feedback. Please reach out to us so can discuss the issues. Our shoes are 100% UA and way different from the usual fake market you can find. I don't understand the ''no holes'' situation.

Please reach out to us at csr.sneakerburger@gmail.com

Rated 1 out of 5 stars

It has been over 5 weeks since I odered…

It has been over 5 weeks since I odered 1 pair of shoes and my girlfriend ordered 2 pairs. Since then I have received tracking numbers and our packages said returned to sender from china. I have contacted the post company to see what has happened and they said to get in contact with the sender. I have then sent them multiple messages to see what has happened to our packages and why they weren’t shipped to me and they have left me on seen on Instagram ever single time and I feel like we have been scammed as we know they are seeing our messages but are not responding. Do not suggest buying from this website at all.

August 29, 2022
Unprompted review
Rated 5 out of 5 stars

Very skeptic at first,but shoes are so…

Very skeptic at first,but shoes are so expensive so thought I would give it a try. Order came in and I was very happy with what I got. Will defiantly buy from here again and would recommend others too do so aswell!!

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Sizing of shoes was off completely

Sizing of shoes was off completely. Ordered a size 12 fit like an 11 or 10.5

August 14, 2022
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Reply from soletate

Hello Brandon,

As discussed on Instagram we will act on this ASAP. Sometimes, sneakers has a wrong size tag and let us think the size is good during inspection.

Please kindly review your rating accordingly :)

Thank you

Rated 4 out of 5 stars

Even though it might have taken a…

Even though it might have taken a little bit of time for my package to arrive but, in the end. My sneakers made it to its destination and are 💯% all UA offical - and legit. You can't go wrong with Sneaker Burger 👟🍔. Thanks again for AWESOME customer service and quick reply backs for any questions I had. Definitely recommend if you want that special sneaker in your collection.

August 13, 2022
Rated 5 out of 5 stars

Overall a very good experience.

Overall a very good experience.
I was skeptical at first but the customer service was very responsive and made sure that I was confident that I was going to get a good product. I waited 3 weeks for the package which was normal according to the website. I received my package and that wait was well worth it. Very happy with the quality of the shoe and would definitely order again.

August 11, 2022
Unprompted review
soletate logo

Reply from soletate

Wow thank you so much for that amazing review Ant :)

Rated 2 out of 5 stars

I ordered from here once before and the…

I ordered from here once before and the shoes were dirty and creased and I got my money back. This time I was hoping for it to be a little different but nope! Shoes were crease and looked worn there was many scuff marks around the whole shoe. Very disappointed again

August 11, 2022
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Reply from soletate

Hello Kayley, we inspect every shoes before we ship it. After verification of your order, there are no crease marks or anything you mentioned here in your review. We can send you the inspection photos for proof so you can see by yourself that our products is high-end.

We know this is your second order with us. Maybe our products doesnt meet your standards afterall. Please kindly revise your review as we work hard to maintain a good reputation. The product that has been shipped to you was in perfect condition, especially after what happened after the first order we wanted to make sure that is perfect.

Rated 3 out of 5 stars

The shoes came in good shape.

The shoes came in good shape. There was a tiny red mark on the back of one of the shoes but my main issue was that it took over a month for the shoes to deliver. Everything else was great, especially the customer service.

August 5, 2022
Rated 3 out of 5 stars

Very high quality shoes!!

Very high quality shoes!!! Highly recommend. The only major problem is the shipping time. Ordered a shoe from this website and another package from another site, the same day. the other package came 1 and a half week later but the shoes took exactly 1month (ordered 22nd June received 21st July). I understand that that each company has diff shipping methods but 1month? Even ordering on Aliexpres doesn’t take that long lol. The shipping really impacted my experience to a point I thought I got scammed, and to a point I have to remove 2stars so give only 3⭐️/5. I will definitely order again from this site in the future but I will highly take into consideration the long shipping. :)

July 24, 2022
soletate logo

Reply from soletate

Hey Meslie, thanks for the updated feedback :)

We work hard every day to make the process faster. Our #1 priority is to ship as fast as possible. Unfortunately, it is out of our hands someitmes but rest assure that our customer service team is always on the lookout for our customers parcels :)

It is although getting better, lately our average waiting time is around 18.7 days, which is less than a month :)

Hope you'll have a better experience next time!

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