SneakerSafe Reviews 363

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

got this new air max 90’s volcano & now my other trainers are jealous lol… can’t find the trainers you are looking for? don’t worry mate, Sneakersafe gotch u **wink** will recommend Sneakersafe to all... See more

Rated 5 out of 5 stars

Good value and quick shipping…. Thanks I just wish I would get at least an acknowledgement of the 3 emails I sent over a couple of weeks using the email address, asking a couple of questions about... See more

Rated 5 out of 5 stars

Bought a pair of Yeezys and Nike sacai from this website and honestly they were top notch. I don’t even write Tammany reviews but I bought these back in October time and they’ve held up really good. I... See more

Rated 5 out of 5 stars

Highly recommend these guys. Ordered a pair of Travis Scott Jordan Low trainers, a lot of money to spend so really wanted a safe purchase. Sent WhatsApp message about the order to the number on the we... See more

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4.4

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Order cancelled after being told it would come this week.

I didn't want to write this review, but the service was awful. While your communication was somewhat effective, you replied to 2 out of 3 emails, there were significant issues. In the last email, which Tim sent last week, I was told to expect delivery this week. However, when I emailed again today, three weeks after placing the order, I received a response shortly after, informing me that my order was canceled because it couldn't be fulfilled and that a refund was being processed. I don't understand the lack of communication on this occasion, and I must say I'm very disappointed.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Paid £300 for a pair of trainer still…

Paid £300 for a pair of trainer still not received them after a week Communication is very poor and they don’t want to seem to help I was ment to be sign for delivery but was left out on someone’s drive with the picture I got don’t even have a drive anyone advise what to do now as payed with clear pay and they won’t help either

October 23, 2024
Unprompted review
SneakerSafe logo

Reply from SneakerSafe

Hi Matthew, thank you for your review. We believe the item has delivered correctly as on Google street view, the driveway is away from view of the residential street. Unfortunately we will not be able to help further because of this

Rated 5 out of 5 stars

Really good first time buying…

Ordered a pair of trainers
first time ordering from anywhere other than JD.
Experience has been smooth & timely.
As things go now I will definitely be ordering again in the future.
Can’t fault them at all on my first experience:)

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

I was very sceptical to buy as I…

I was very sceptical to buy as I haven’t brought from one of these sites before, but I can say I’m very pleased. I got the thunders for my sons 13th they arrived quickly & 100% authentic.

Also Tim was great as I had a question and he answered quickly, so thank you.
I will definitely order from here again!

Thank you again!

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered shoes on “next day” Friday

Ordered shoes on “next day” Friday, Monday evening still not here. Not impressed

July 22, 2024
SneakerSafe logo

Reply from SneakerSafe

Hi Louis, thank you for the review, next day delivery does not include weekends or bank holidays. Your order was shipped on the Monday and delivered next day Tuesday. I'm sorry it was not what you expected!

Rated 5 out of 5 stars

Wasn’t sure if it was legit initially…

Wasn’t sure if it was legit initially as I had never heard of them, but took a chance and the delivery was super quick, the trainers came as expected, overall very happy and would definitely recommend.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery without added price!

I bought a pair of Jordan 4’s with very little time before my daughter’s birthday. Sneaker Safe's delivery was fantastic, as they were dispatched the next working day. Unlike other companies, there was no delay in verifying the authenticity, and I wasn't charged extra for the item given the super fast delivery.

September 28, 2024
Unprompted review

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