SneakerSafe Reviews 363

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

got this new air max 90’s volcano & now my other trainers are jealous lol… can’t find the trainers you are looking for? don’t worry mate, Sneakersafe gotch u **wink** will recommend Sneakersafe to all... See more

Rated 5 out of 5 stars

Good value and quick shipping…. Thanks I just wish I would get at least an acknowledgement of the 3 emails I sent over a couple of weeks using the email address, asking a couple of questions about... See more

Rated 5 out of 5 stars

Bought a pair of Yeezys and Nike sacai from this website and honestly they were top notch. I don’t even write Tammany reviews but I bought these back in October time and they’ve held up really good. I... See more

Rated 5 out of 5 stars

Highly recommend these guys. Ordered a pair of Travis Scott Jordan Low trainers, a lot of money to spend so really wanted a safe purchase. Sent WhatsApp message about the order to the number on the we... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy With My Purchase

Was really iffy about ordering from this website as I’d never heard of it before. But the product came as described, brand new genuine Jordan 4 Midnight. Delivery was quick and everything in perfect condition.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Swift easy process

Swift easy process, delivered next day. Packaged safely, 100% authentic. Definitely will be using again!

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!
Paid for trainers, didn’t receive trainers. Or any communications advising of delay. Emails went unanswered. Eventually received refund. Save yourself the hassle and shop elsewhere.

July 23, 2024
Unprompted review
SneakerSafe logo

Reply from SneakerSafe

Hi Pete,

Thank you for the review. I’m sorry that your order did not go as planned, as you needed the trainers fast we were unable to meet your delivery deadline. We replied to all your emails within 24 hours and issued a refund promptly.

Kind Regards,
Tim

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, good communication and fair price… happy with all aspects of purchase 🌟🌟🌟🌟🌟

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

SneakerSafe with the amazing service.

It really is very rare to receive customer assistance and a personal service like I just did with SneakerSafe. I genuinely recommend using these guys and just know I’ll be using them every time. I’ve been kept updated and have had all my questions answered quickly and with detail. I appreciate these guys especially when spending a good amount of money. I’ll be recommending SneakerSafe to all for sure.

Once again thank you SneakerSafe.

Saf

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Having only really used StockX before I was a little hesitant to use another company. Though going forward I will consider SneakerSafe everytime I look to buy a pair of trainers.
Credit to you Tim and look forward to further transactions in the future. Lee

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Jordans

Brilliant service and trainers!

We had to exchange for a bigger size and this process was so easy! Tim was so helpful!

My son loves the trainers, I expect we’re be back when he grows out of them!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience and fast

I read the hate reviews just sad they make out all good reviews are fake I can say I'm really happy with ordering from sneaker safe had contact them and got back to me same day and now my order is here and looking forward to wearing them 😀 👟

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

Sneaker SCAM!!!

Warning please Do not order from this company unless you want to be scammed
I ordered a pair of Nike high tops they came looked ok at first but nothing like the ones my friend had purchased,
They did not look authentic and were the wrong size, I had to pay £12 to send them back so be aware of the return fee.
Tim I Believe to be the owner of sneaker scam told me he wasn’t refunding me my money and accused me of sending the wrong size of trainers back to him.
I honestly couldn’t believe it several emails and weeks later he said I will give you back £110 I paid £190, I’m still trying to get my other £80 it’s now in the hands
I if my credit card company, I’ve since talked to a client who had a similar experience with this company read the one star reviews for yourself lots of 1 star reviews calling this a fake company with fake reviews trainers not turning up etc etc constant scamming going on like the other customers I think his 5 star reviews are all fake please read before you order .
You will see a pattern of things going wrong scamming at it’s best if he’s doing this every so often think how much he’s conning customers out there money I just hope all the other folk that have been scammed write a review to warn folk there are so many other reputable sneaker companies on line that are way more cheaper and authentic than this guy, I’m sure he does send out authentic trainers now and again but only refunding me part of my money back is unacceptable. Hopefully my credit card company will get it back to me.

April 26, 2024
Unprompted review
SneakerSafe logo

Reply from SneakerSafe

Hi Annaliese,

Please do not spread lies about our company. We did not receive the correct return back, as mentioned already in our countless back and forths. We have all evidence needed to prove this.

We offered to exchange again so that we receive the correct shoe back but you would rather the refund that we offered.

We are only a small business, and false 1 star reviews are detrimental to us. I hope you consider amending this review, or please contact us so we can provide all the evidence needed to you.

Kind Regards,
Tim

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look