got this new air max 90’s volcano & now my other trainers are jealous lol… can’t find the trainers you are looking for? don’t worry mate, Sneakersafe gotch u **wink** will recommend Sneakersafe to all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good value and quick shipping…. Thanks I just wish I would get at least an acknowledgement of the 3 emails I sent over a couple of weeks using the email address, asking a couple of questions about... See more
Bought a pair of Yeezys and Nike sacai from this website and honestly they were top notch. I don’t even write Tammany reviews but I bought these back in October time and they’ve held up really good. I... See more
Highly recommend these guys. Ordered a pair of Travis Scott Jordan Low trainers, a lot of money to spend so really wanted a safe purchase. Sent WhatsApp message about the order to the number on the we... See more
Company details
Contact info
46B Mount Road, KT3 3JX, New Malden, United Kingdom
- +447434768093
- contact@sneakersafe.co.uk
- sneakersafeuk.com
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to order and really quick…
So easy to order and really quick delivery. Searched for a few days for these, other sites stating 10-14 days delivery. Ordered and delivered in 5 days! Thanks again x
Great quality and great communication!
Great quality and great communication!
Made me aware that he was on holiday and wouldn’t be able to post them til a little later than first expected, other companies wouldn’t have bothered. 10/10 will be purchasing again👍🏻
Great customer service
Was a little unsure about ordering from sneaker safe as it wasn’t a website which I’d heard of as much as others, however I received outstanding communication and a prompt response from customer services when queried where the parcel was. It then arrived the next day - even better than what they looked in the photo. Highly recommend :)
10/10
I was a bit skeptical about ordering from Sneaker Safe as i’d never heard of them before, but after the Jordans i’d been eyeing up for months went up to £400 on laced i thought i’d give them a try. Shoes arrived in perfect condition within 4 days of ordering. I was updated throughout the process and very happy with my purchase. There may be mixed reviews on this site but in my experience they were fantastic and I will definitely be buying from them again!
Great experience trainers came on time …
Great experience trainers came on time had to do a size exchange sent it back and 2 days later the trainers came back plus my refund as the different size was 20 pounds cheaper honestly very professional and would recommend well done sneaker safe im definitely going to be back thank you
Ordered Yeezy the order was quick to…
Ordered Yeezy the order was quick to confirm and the delivery service was great looking forward to ordering my next pair .
Amazing service shoes arrived really…
Amazing service shoes arrived really fast will order again In the future
Trainers never turned up
Bought some trainers from here and like others have said they never turned up. I waited 3 weeks checking the royal mail website which only said "we're expecting it" Got in contact with SneakerSafe and they did eventually refund me as apparently the trainers "got lost in transit" Seems a bit shady to me in all honesty.

Reply from SneakerSafe
Recently purchased Air Jordan 1 Low SE…
Recently purchased Air Jordan 1 Low SE Craft 'Obsidian Blue loved the shoes and has great collection
Recently purchased the Jordan 3 off…
Recently purchased the Jordan 3 off noir from this site and they came quick
The shoes were in a excellent condition without any problems
I would definitely shop here again I can Vouch
Overall good communication and good…
Overall good communication and good customer service. Shoes are authentic just one flow is regarding the delivery. Was expecting the item to arrive in 1-4 working days however it took 7 days. There was some delay in sourcing the product however I was kept updated every time I emailed them with quick responses. I would recommend but just be wary of delivery time that the item may take slightly longer, but if you face any issues you can be assured to be kept updated by Tim.
Eventually arrived. Disappointing service
I ordered and paid around 400 for a pair of limited edition Nike trainers at end nov 23. Delivery was meant to be in 4 days. It took around a month and despite responsive communication from the company each time I contacted them, the story changed from they will be sent next week, ready for despatch and the. Eventually to problems trying to source the shoes. Eventually got them about a month later. It was before Xmas but the box was ripped and the paper inside around the shoes was very crumpled. What was annoying was that the trainers in the same size were still being advertised as in stock and for £90 cheaper during the whole time I was waiting. Shoes were fine but overall service was not great and came in box which was torn and paper crumpled. I contacted the company afterwards with this info but no response.
Cannot complain in any way
Cannot complain in any way. Had the specific trainers and size at a reasonable price (well for what is collectibles). Great contact kept me up to date with things and would have no concerns if looking to buy from the site again. Order delivered in safe packaging too.
Can't fault this Company
I was desperately trying to find a specific pair of limited edition Air Jordans in the UK. Sneakersafe not only had exactly what I was looking for but their delivery was swift and safe, unlike other companies supplying the same service. Communication throughout the sale and delivery was excellent which made me feel very secure with my purchase, and the fact that you can return if needed sealed the deal for me.
I will definitely look to buy from Sneakersafe again in the future.
Thank you
So fast on delivery easy to work with…
So fast on delivery easy to work with over what app great company will order again!
THIS IS FAKE COMPANY WITH FAKE REVIEWS…
THIS IS FAKE COMPANY WITH FAKE REVIEWS - STOLE MY MONEY AND PRETENDED TO SEND SHOES SENT FAKE TRACKING NUMBER !!!! Just trying to scam people then eventually refund you ! They gave me fake Royal Mail tracking number and pretended they shipped it when they never and had no intention to.

Reply from SneakerSafe
Great service for online
Great service for online , in a web of reseller sites for rarer sneakers , sneakersafe deliver
Service was great
Service was great. Good quality very pleased with sneakers.
I spoke to this company before i placed…
I spoke to this company before i placed my order and was assured i would receive my order next day as i was leaving for a 7 day holiday the day after , they didn’t arrive on returning from my holiday the parcel had been left in a dustbin that had been emptied while i was away , i have contacted this hortid company numerous times and had no reply , i have spoke to ROYAL MAIL who have told me it is down to the this company to contact them and that im entitled to a full refund so now it looks like im £180 out of pocket as they refuse to answer to any correspondence, my daughter didnt get her xmas present and that in itself is disgusting AVOID this company at all costs , they are quick to respond before you place the order but ghost when theres a problem
Now a whole week of emails, messages and contact on their social media platforms with absolutely no response but found time to respond to Paypal who closed the case in their favour, as my dustbin recieved the parcel , royal mail have told me the company can make a claim for missing item and i have provided the refrence number and still nothing from this company absolutely disgusting
Quick service and great product!
My Air Jordan 3 sneakers arrived very quickly and as described in brand new condition! I’m very happy with my shopping experience and would be happy to buy from them again :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







