SneakerSafe Reviews 363

Superb. This company delivered a panic buy last minute Christmas present in super quick time. Communication, Delivery, Product, Customer Service were all outstanding. Well done Sneaker Safe. I would definitely recommend this company

Great communication and reassurance. From a brand I had never heard of, with so many scams out there I didn’t feel worried as they were very communicative.

Delighted with products. Excellent service !!! Will be buying more on this site. Efficient, reliable. Happy customer !

Fantastic service from start to finish. Went out there way to make sure they arrived by Christmas.

Ordered air Jordan Cacao Wow IV’s. Excellent service, will be buying from you again. 5 ⭐️

Received both pairs of trainers ….

I would buy trainers from here again .
The only improvement would be to answer phone calls .
I like to speak with a person .
They do reply to emails and TIM was helpful.
Happy with SneakerSafe

Came really quickly and looked exactly as on the picture.

everything very fast, everything 100% authentic, I liked the service, and I will definitely buy again again

Great service received - trainers arrived in time and all questions were promptly responded to
Would recommend

Fantastic shoe Jordan 11 size 4.5

My daughter love the shoe, for sure will recommend SneakerSafe .

Soon will buy again

Thank you again

Jonathan Ibasco

The service and deliver was quick and smooth, Will definitely be buying from here again. Authentic shoes!
Took two days to arrive.

I ordered trainers that stated next day delivery. It has been a week since I have ordered them. I received a notification that they had sent them to Royal Mail via tracked 24 on Tuesday at 1430. When clicking on tracking states Royal Mail are still awaiting.
After sending an email with no response. I called the number off the website after 2 rings I receive a message saying no response via telephone and to email or text.
I sent a text to be told they will look into this. Since then I have sent a further 2 text messages, raised a dispute, my husband has also called, text and WhatsApp message - they replied to my husband and said they will look into this. However have ignored my attempts at communicating with them.
I am still waiting a response, I still have no trainers and at this moment have paid £230 for trainers that I do not have!
ABSOLUTING DISGUSTING!
DO NOT BUY FROM THIS COMPANY MUST BE A SCAM!

I know have to take this to Financial Ombudsman as it appears the company are continuing to commit theft by not supplying goods. It appears from reviews that this is not the first time this has happened

Excellent delivery. I love my trainers and am so happy they were delivered on time. The negative reviews I read almost discouraged me from buying, but I decided to give sneakersafe a trial. And I didn't regret it.

Bought a pair of Yeezys and Nike sacai from this website and honestly they were top notch. I don’t even write Tammany reviews but I bought these back in October time and they’ve held up really good. I’ll defo recommend!! Sometimes delivery times may vary but the owner has very good communication and will contact you directly if you have any issues. I’ll be shopping here again soon !!!

So I made a purchase of the loverboy airforce 1s but I never received my confirmation email and started to get worried. The money was still pending in the bank which meant the confirmation on their side was yet complete, after feeling uneasy I did request a refund as I didn’t yet receive my confirmation email and I just want to say, they dealt with it very quickly and efficiently! Therefore I’d like to leave them a positive review as although I did not go through with the purchase, they was genuine and provided my refund. I will only mark it one star down however because it did make me feel a bit uneasy that although I made the purchase, I didn’t get the email confirmation and had I not screenshot my order when I made it, I’m not sure what would have happened as I wouldn’t have had any proof of my order just a purchase made through my bank. I think they could do better to ensure confirmation of order emails is sent out but overall I’m happy with my experience and I will in the future purchase from them! Also their prices are much cheaper than other websites for genuine authentic shoes which I also think is a plus. - just please work on confirmation email/receipts made as soon the purchase is done to put customers at ease!

Paid £275 for a pair of trainers, was taking a little while to get any shipping information so emailed and received an email back to say they had been shipped and and email was sent, never received an email so asked for a confirmation email to be resent which it was, this was great, upon tracking this parcel delivering through Royal Mail to this day continues to show as “we’re expecting it” I have sent emails to the company and now receive no correspondence at all and not expecting to receive any parcel! Ordered 3/11/23 Not received by 19/11/23 dispute with bank now in progress to get my money back! Not sure where all these lovely positive reviews come from but my experience is poor and wouldn’t recommend this company at all.

Edit. Since posting this it puts my location in the US this is not the case I am based in the UK

Edit. After 3 weeks of waiting for my trainers to be delivered they have eventually arrived, since originally posting this review the company almost 2 weeks after zero correspondence received an email to say they had been delivered and asked me to change my review! I however received the wrong size. A size 6 eur39 were delivered however I ordered a size 6 eur40 meaning these are slightly small! Once my issue has been fully resolved I am happy to rewrite my entire review with my final experience as still at this moment it hasn’t been the best. speaking with a member of this company over a phone call would be the best way to get to the bottom of all issues.

Edit: sent trainers back! Company won’t respond to bank dispute to cancel and have the trainers back with themselves, so unable to refund £275 they Wanted myself to cancel it, have tried and my bank says no so back to being ignored and then they have flagged this review as untrue trying to get it taken down from the site by trust-pilot! This is a true review of my experience with this company and it is still not over.

Ordered 3rd November
Shipped 9th November
Received 23rd November
Returned 25th November
6th December today and still no further forward.

From ordering to receiving it was around 6 days mark. Can’t fault the service what so ever. I’ve been searching for this ‘Nike tn Berlin’ for a while. But very tough to get hold of. These guys sourced me them. Perfect when I seen them. 10/10 service.

Very good service and shoes is genuine thanks

Wanted to say a huge thanks to sneaker safe I had one very happy15 year old daughter on her birthday.
Had never heard of your store before and if I’m honest was dubious but took a chance and I’m very glad I did.
The Jordan 4’s came next day delivery as promised.
Will definitely be back.

Super fast delivery great communication top quality service!! Would defo use again!! Easy transaction 5star