sneleentaxi Reviews 

I ordered tal taxi to bring me from the airport (Schipol) to The Hague, around midnight. Due to a delay in the flight (1h), the taxi told me he had left cause he had another client. I was alone and with a pet. ☹️

What a scam this is. Driver didn’t show up in the first time. So we had to get a replacement and almost missed our flight. The second time the driver didn’t pick us up because he said we were too late. Even though we had phone contact literally 1 minute before he drove away.
Bad service to resolve the problem. They left 8 people on the airport and took our money.
I will never book this again

Driver was at my place on time. The taxi was clean and comfortable.

We booked a taxi for a colleague of our company. At the requested date and time the taxi-driver never showed up. When we called him he said that he never accepted the ride and was not able to drive to our colleague. This was very stressful as by this time we had to find a different solution. We contacted the taxidriver by WhatsApp and he said he was sorry and that he would reimburse it. When we reached out to the company, they said we submitted the complaint too late, because they only accept complaints within 7 days. We even submitted screenshots of the taxi-driver apologizing to us, but this was not enough. Very poor customer service. I would never book with this company again, or recommend it to anyone.

everything went according to plan

There are only 3 thing I want to say:
-Perfect drivers, The trip we did in the morning our driver was the best.
-Comfort, if need to do this trip without the taxy I had to take train bus and again bus with no comfort running and this was just perfect no rush.
-On our trip back our driver was not able to acces the point where we where but we talk and we found the wait to meet this person was also very nice driver.

Thanks for this service :)

Driver never showed up.
I arrived late at the Eindhoven airport and had booked a taxi with Sneleentaxi back to Amsterdam at 11pm (1hr 20 min journey - €170). I tried to contact the driver in numerous ways, including WhatsApp messaging, texts as well as phone calls, to no avail. The customer service WhatsApp chat could not provide the number plate, and then was no longer available whilst I waited 30 minutes for this taxi to arrive. The taxi never showed up, and I then had to book a replacement Uber for €210. Although I have subsequently received a refund for the €170 original taxi fare, the only compensation received for the additional cost I had to incur due to Uber surcharges was €40 in site credits. I called customer care and explained that I understandably won't be using the site again, and requested this amount be refunded to my bank account. I unfortunately dealt with an unsympathetic customer care agent, who repeated numerous times that this will not be possible.
All in all, I sadly feel that my situation (being by myself, at 11:30pm, with a 1 hr 20 min journey ahead of me) was not properly considered by the company. Although they did refund me the original amount and was apologetic for my experience, this additional cost that I had to incur has resultantly not been adequately compensated.

On my first use of the service, there was a problem with the booking page andduring payment I received the message that the booking was expired due to time, as I was booking the next cab possible. I had to book another cab for 5 min later but then was charged twice. I was warned by the driver that there were two bookings with my addressm with two different drivers. I called and cancelled the second driver and contacted the service support. Despite being very attentive, I was informed that I would have to have cancelled at least 3 hours before the ride (not practicable as I was bookig for an immediate ride). In sum, was charged twice for a mistake for a problem withe their booking system. Unfortunately, I cannot recommend the service, neither authorize it to be used at company level, as this may lead to additional improper costs.

AS MY PHONE COULD NOT GET NETWORK CONNECTION, I COULD NOT COMMUNICATE WITH THE DRIVER; HOWEVER WE WERE AT THE DESIGNATED PICKUP SPOT 10 MIN BEFORE THE SCHEDULED PICKUP TIME, SO THE DRIVER COULD EASILY HAVE IDENTIFIED US. WE COULD NOT CONNECT, I HAD TO HIRE ANOTHER TAXI, AND MY COMPLNINT TO SNELEEN TAXI ELICITED A SARCASTIC AND RUDE RESPONSE WITH REFUSAL TO REFUND THE AMOUNT PREPAID. NEVER EVER TRUST THESE SHYSTERS.

DRIVER SHOWED UP 5 MINUTES BEFORE REQUESTED. CAME AND GREETED US. HELPED WITH THE BAGS,(CARRY ON ONLY). CHEERFUL AND TALKATIVE! DROVE IN A VERY SAFE MANNER AND GOT US TO SCHIPOL IN A TIMELY WAY. (THE CAB WAS CLEAN AND SPACIOUS AS WELL)

Paid 40 euro for a ride, driver did not show up. And they only refund 6,50 in taxi credit.. what I'm never going to use after being left in the middle of nowhere 23:15..

Thank you, in time, professional and kind.

The taxi driver didn't let us in because we were 3 minutes late while he was parked at the wrong spot he even got aggressive with us he eventually left us stranded at a festival in the middle of nowhere

I had a reservation made for this morning at 4:30 to Schiphol airport. The taxi never showed up nor answered my phone calls.

Perfect trip in a comfortable clean car of a very nice driver

Everything worked out perfectly and easy. The driver was on time, very kind and helpful. I had a great experience.

I had booked a taxi this morning to go from Breda to Zaventem airport and the taxi driver did not turn up. I tried to reach him without success and after trying for 15-20 min, I gave up and booked a new taxi. As a result of this 30min delay, I missed my flight and had to buy a new ticket. While the company admitted to their mistakes, they decided to take no responsibility for the additional costs that have been incurred. Indigestion you steer clear of them. I will for sure never use them again.