SnickersUK.com Reviews 

40
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I found the costume service to be very good, I ordered some shorts but they were the wrong size. Very easy and straightforward to exchange them for the right size and the process was very quick. Hi... See more

Rated 5 out of 5 stars

Buy direct from the manufacturer, Snickers, and ignore third party sites. They may be a few quid more but if you get hassle from your clients, don't add to it! These peeps have the best stock, fast cu... See more

Rated 5 out of 5 stars

The team at Snickers UK were so kind and helpful and went the extra mile when I had a recent issue regarding sending a parcel back to the wrong company when it wasn’t their issue to help resolve.... See more

Rated 5 out of 5 stars

Was very impressed with customer service via WhatsApp, I asked a couple of questions and they were very knowledgeable. I ordered the trousers they suggested and they were perfect, the husband loves t... See more

Company details

  1. Clothing Store

Written by the company

At SnickersUK.com, we're passionate about supplying premium workwear, safety footwear and PPE to trade professionals across the UK. As part of Century Workwear Ltd, we've built our reputation on providing genuine product knowledge, honest advice and outstanding customer service. Whether you're a sole trader, a large contractor or simply looking for high-quality workwear, we're here to help you find the right products for the job. We supply leading brands including: - Snickers Workwear - Solid Gear Safety Footwear - Hellberg Safety - Emma Safety Footwear - Hultafors Tools - CLC Work Gear - ProtecWork Unlike many online retailers, we're more than just a website. Our experienced team understands the products we sell and is always happy to offer sizing advice, product recommendations and after-sales support. Customers choose us because of our: ✔ Expert product knowledge ✔ Secure online shopping ✔ Friendly customer service ✔ Genuine branded products ✔ Thousands of satisfied customers We're committed to making buying workwear simple, reliable and hassle-free, and we appreciate every customer who chooses to shop with us. Thank you for supporting SnickersUK.com. We look forward to helping you with your next order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

40 reviews

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No recent history of asking for reviews

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4.4

All reviews

(40)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Superb service and communication via email and WhatsApp throughout my purchase. Even though I ordered the wrong size trousers and had to return them for a replacement. The service team ordered new pair at once and before they had received my return. Outstanding service and quality as usual is top notch with snickers.

Many thanks Guys

Andy

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service by the team even when the…

Great service by the team even when the size was incorrect for me they ordered the next size down in advance so that when my returned item landed they could send out the replacement straight away, I will definitely be ordering further items from them!! Ps communication via WhatsApp is a breeze even after hours they respond so 10 out of 10 from me 👍🏻

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good service all around

Good service all around. Was kept in the loop, and was able to contact them and get responses to all my questions.

Sizing was a pain as expected buying clothes online. Was able to send back the first items easily from post office and they were replaced the week after.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Kept informed

Ordered a couple pairs of trousers, they didn’t arrive in the quoted time frame, contacted them on a Sunday, got instant reply, pretty much updated daily with customs/ courier information, once items in country were sent out next day.
Excellent service in difficult situation.
Would recommend

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Although the delivery was delayed by the courier which wasn't snickers fault, the response from snickers was very good. Communicated well, responded with the answers promptly and the product is very good.
Will definitely buy from them again.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, fast and super helpful

I Messaged SnickersUK on watsapp as I was very Confused regarding the new sizing structure. After ordering 2 pairs completely wrong from a different supplier I was desperate to find someone who could help me!!

I sent the watsapp at 8am and received a call from SnickersUK immediately. I explained the trouser size I was currently wearing and that the size chart no longer matches.

They recommended a size and code from the new catalogue and it worked a dream. I’ve just received my new trousers and they fit like a dream.

I’m so happy to now have snickersUK contact in my phone for future purchases.

Can’t thank them enough for there help!!!!

🙌🙌

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST their sizing advice

DO NOT TRUST their sizing advice. I made the mistake of trusting their sizing advice and that they had the sizes/styles listed as available. Neither are true. The size of the work trouser is as listed on the manufacturers label and not as they claim. The manufacturers label also sates the style of fit (eg.Regular Fit in the case of the 6214's and 6224's) I ordered but this is not helpfully stated on the listing. The 'up to 42 inch waist' I ordered was in fact a 44 inch waist on both the manufacturers label and as an actual measurement using a tape measure. They do not have the correct styles/sizes as listed so a refund has been requested.

April 19, 2025
Unprompted review
SnickersUK.com logo

Reply from SnickersUK.com

Good Afternoon,

Firstly, we completely disagree with your comment regarding sizing. You stated in your first email, you had always used a 258 in the loose fit 3 series. We do not know of a 258 ever being a standard size in any of the 3 series and as we can see there is no previous purchase from you shown on our website, maybe you had these made from another distributor as a special? You stated in your email that the next couple of pairs of 258s in the 6 series that you ordered were too tight and too long, but as these were never purchased from us, we have no idea what style these were.
The first correspondence we had from yourself was today regarding the 160 size of RuffWork that you ordered from us being too big in the waist and too short in the leg. Being a long leg, not an extra long leg, like you had had before in the 3 series, I am not surprised they are too short. Once we receive these back, we will of course check the waist size and be in touch.
With regards to the 6 series sizing chart on our website, we along with many others, have used this sizing for over 6 years now so feel sure that if we were sending out the wrong sizes in every style of 6 series trouser made, we would have had every single pair back and a lot more bad reviews stating this.
With regards to the point on your email that states Snickers use the word Regular as a cut and we don’t, making it impossible for you to know what the cut is, you will see the comment below taken from the 6214 and 6224 “size/fit tab on the pack page that you ordered from:
“The whole 6 series range of trousers have a more modern cut to the traditional loose fitting 3 series range. The standard cut fits in between the slim and the loose and is more of a jeans style fit. Therefore still offering a modern fit but with the comfort and freedom of movement required to work in.
Obviously the definition of a standard cut varies from person to person as any fit will differ on someone who has a larger frame to those with a slighter frame.”
However, I am still unsure how these titles can assist anyone as the cut would be very dependant on the individuals calf and thigh size. To be honest, we have been told by certain customers that the 6241 slim fit is too baggy for them!
Once you requested the change to size 258 as well as a different colour we checked availability and responded within 2 hours of the issues regarding stock. We also where possible offered an alternative colour or a full refund. Genuinely unsure what more we could have done?

Rated 5 out of 5 stars

Absolutely great customer service!

Absolutely great customer service!! Had a slight issue with my order which was completely my fault and the SnickersUK team sorted everything for me and, even emailing out of standard working hours to help with any enquiries I had. The quality of the clothing is unbeatable in my opinion

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Have used this company for many years…

Have used this company for many years for my snickers work wear
I currently have a 5 months old bib and brace style trousers that the stitching has pull away on
This is clearly a faulty product
I was offered a repair via snickers head office which I declined as it’s faulty and would be a bodge up job
I then contacted snickers head office who told me snickers products don’t have any warranty or guarantee and would repair them as a good will gesture !!!
I was also told that wearing the product can cause stitching to fail and this is wear and tear
Complete BS. The product is faulty and wearing it for 5 months hasn’t caused it to come apart at the seams. Some weeks not worn at all
Be very wary. No guarantee with snickers products. I have it in writing from head office
Having to get my card issuer to try and get me a refund as they are not interested in the slightest about sorting the faulty product out

To follow up. I don’t want a faulty item with a bodged repair, I want them replacing and at 5 months old I think that is fair
A few lies in the response, remember I have all the email correspondence of what was said
I do appreciate it’s not all your fault and I didn’t know that snickers offer no warranty or guarantee on their products only a good will gesture if the product fails through no fault of the customer

December 6, 2024
Unprompted review
SnickersUK.com logo

Reply from SnickersUK.com

Hello,
We just want to clarify a few points regarding your comments.
Firstly, we are a distributor of Snickers Workwear, not the manufacturer and therefore, any decisions regarding a manufacturing fault must go through them.
You were initially asked to return the product to us which we would then send to the manufacturer for review which on a 5-month-old worn garment is the procedure we have to follow and show this on our website. If a manufacturing fault is established, then where possible a good as new repair would be done or if this isn’t the case, the garment would be replaced.
Due to its age, and the issue being a piece of Velcro that is stitched on to the shoulder having come away, we stated that it was highly likely that the manufacturer would repair these for you.
After that, you then contacted Snickers Head Office and the rest of the complaint you have was with their response.
So, to re-iterate, if you return the garment to us (the distributor) as previously requested, we would forward it on for review. We see from emails that Snickers Head Office said they would turn this repair around quicker than we had anticipated for you. The longer time we quoted was because of the Christmas shutdown, but as I am sure you will appreciate, there is very little either us or they can do without having the garment back.
Kind Regards,
SnickersUK.com part of Century Workwear Ltd

Follow up to your response - 11.12.24

Hello again,

Like yourself, we also have all the email correspondence that was between us on Thursday 5th December from 15.39 to 16.08. This is 4 emails from yourself with 3 replies from us, which with your agreement, we are more then happy to post on here in full.

The two issues that we have with your reply is that you state we have told a few lies in the response we posted. So if you could explain where we have lied, this would give us the opportunity to respond.

Please remember, that even though you are only posting the negative comments on our trustpilot page about our company, you have had direct correspondence with the manufacturer. So we are not including the emails between you and them, only where it is claimed where we (the distributor) have lied.

The second point is just again for clarity, you are claiming a manufacturing fault on a used garment, that you feel should be covered under the manufacturer’s warranty. Yet you state this is not entirely our fault so again I ask, what parts are our fault in this process as we can only replace or repair garments agreed by the manufacturer under a manufacturing fault.

Again, we need to state that as we hope you will appreciate, it would be foolish for us to agree to anything regarding a garment based on a photo and again state, if you return the garment we will then forward this to the manufacturer for their response.

I am sure you will understand the need for us to reply when we genuinely believe this to be an unfair rating on our service and speed of replies regarding your issue.

Have a good day.

Kind Regards,
SnickersUK.com part of Century Workwear Ltd.

Rated 5 out of 5 stars

Go directly to Go!

Buy direct from the manufacturer, Snickers, and ignore third party sites. They may be a few quid more but if you get hassle from your clients, don't add to it! These peeps have the best stock, fast customer service, ops for returns, and prompt communication by email 👍

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good service and good response

I order a pair of Snickers trousers early evening on a Friday. As soon as I sent the order I realised Google auto fill put my old address as the delivery address. I emailed the website immediately requesting the change of address. Within 10 minutes I had a response telling me that it's been changed.

They do have a fantastic range of trousers, and as someone who is particular about work trousers I was happy with their choices, along with the additional additional on items on some trousers, if I wish.

The delivery took longer than I thought, however after looking at the delivery terms it was delivered dead on time in accordance to it's terms.

So if you want a good service, and don't live in this awful world of instant gratification, I would highly recommend using these for your Snickers Products.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Really happy with the communications, the speed of delivery and the price. All good.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Above & beyond customer service

The team at Snickers UK were so kind and helpful and went the extra mile when I had a recent issue regarding sending a parcel back to the wrong company when it wasn’t their issue to help resolve.

In contrast to the other company who we returned it to in error who spent 3 months being as unhelpful as they could be, Snickers UK kept in regular touch and helped get new stock out to us.

Thank you very much!

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Be aware when ordering they take your…

Be aware when ordering they take your order say they have stock then you don’t receive the order until you chase them, They will not make contact to say they don’t have stock but keep hold of your money until you chase them. Awful service.

January 10, 2024
Unprompted review
SnickersUK.com logo

Reply from SnickersUK.com

Think this needs a little more clarification.

You placed the order on the 13th December 2023, and your receipt stated delivery in around 6/7 days. The first we heard that you had not received your order (which we had as order closed) was on the 9th January 2024, which was 27 days later.

We rang you that day stating that we had no idea that the parcel hadn’t been delivered until you contacted us that morning and that we would look into this. Your response was that you wanted a replacement in 24 hours or a refund. As the item had previously shown a delivery of 6/7 working days, we were unable to supply a replacement in 24 hours. We did however, refund you in full within 24 hours of you contacting us. So to clarify, we responded to your first contact on the 9th January with the issue resolved on the 10th.

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