Don’t do it! The most important thing is that the quality is terrible! Definitely does not look like silk and the stitching looks amateur. Literally donated them to charity. Also, they scammed us i... See more
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Reviews shaping this summary
They had a deal going on, an amazing deal i thought. But i soon found out they secretly sign you up for a subscription for 19 dollars a month. I ordered my pillow cases on the 7th and it's still sayin... See more
Do not order from this company it is a scam. I did not realise when I order the silk pillowcase I was going to get charged the next month another £19. When researching into it they falsely sign you in... See more
If I could give less than 1 star I would, this is FRAUD & SCAM. If you make a purchase you will automatically have a membership which will charge you monthly. They do not stand behind the "risk free"... See more
Company details
Written by the company
Snoozy combines luxury and science to elevate your sleep experience. Every product is designed to improve your skin, hair, and overall well-being, from our eucalyptus silk pillowcases to innovative bedding solutions. Experience unmatched comfort and wake up refreshed—because better sleep starts here.
Contact info
United States
- (213) 579-6400
- hello@snoozysleeps.com
- snoozysleeps.com
1.3
Bad
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Scam Warning: Hidden Monthly Charges
Snoozy uses deceptive tactics to secretly enroll customers into a £19/month “membership” just for buying a discounted product — no consent, no clear warning, and no way to cancel. This is fraud under UK law.
They completely ignore refund requests, and only respond when you post about them publicly. Even then, they dodge the issue. They took money from me without permission repeatedly, and I’m a minor — this is illegal and already being reported to banks, Action Fraud, Trading Standards, and the police.
⚠️ Avoid this company at all costs. If you’ve been scammed too, report it. Companies like this get shut down when we speak up.
June 22, 2025
Unprompted review
Reply from Snoozy
Hi Rhona,
We’re really sorry to hear how you feel—this was never our intention. I’ve checked with our customer service team and saw you were already in touch last week and received a full refund. We don’t want anyone to feel unhappy or misled, and we fully understand your frustration.
Just to clarify: the product you purchased was part of a special offer that requires a Snoozy Collective membership, which is why the subscription was included and why you received the discounted price. This should have been clearly shown during checkout, but I’ve already flagged this to our IT team so we can make it even more transparent going forward.
We also noticed that our reminder emails about the trial period were temporarily inactive for the past 1.5 weeks - that’s completely our mistake, and we take full responsibility.
We genuinely hope you’ve still enjoyed the product itself, and we appreciate you giving us the chance to make things right.
— The Snoozy Team
Absolute scam
Absolute scam. I placed and order, my items weren’t shipped until 7th June and on the 18th June I was charged a further £19. I emailed on the 20th June to ask what it was and for it to be cancelled immediately. I was informed it’s a ‘membership charge’ which must have been in the smallest of font at the check out but was told it’s also in their T&Cs. On checking the T&Cs it is clear that a free 14 day trial begins on the day your item is shipped and payment for membership won’t be processed until the 14 days has passed unless cancelled within the trial period. In my case my trial period should not have ended until 21st July and therefore they’ve breached the T&Cs by firstly taking payment on the 18th (before the trial ended) and also I duly cancelled on 20th so within the 14 days so where is my refund as I’ve acted in accordance with the conditions! Shameful!
June 20, 2025
Unprompted review
Reply from Snoozy
Hi there,
We’re really sorry for the frustration this has caused—we hear you. I’ve just checked our records and can see you canceled on the 20th, which is indeed within the 14-day trial window. That means you’re absolutely entitled to a full refund, and I also see that you did get fully refunded last week.
To clarify: the 14-day free trial does start from the shipping date, and the £19 charge only applies after that if the membership isn’t canceled. It looks like your charge on the 18th may have been processed too early, which would be our error. We’ve flagged this with our team to make sure it doesn’t happen again.
This particular offer does come with a Snoozy Collective membership, which is what makes the discounted price possible but we agree the terms need to be clearer, and we’ve asked our IT team to make them more prominent at checkout.
Again, we’re truly sorry for the trouble and appreciate you bringing it to our attention.
— The Snoozy Team
Membership scam
Literally avoid this company it’s a massive scam. After ordering i never got a tracking number. Had to ask. Then half my order ran out of stock and they didn’t tell me until i asked what takes so long to ship. Then i got hit with a hidden membership fee 2 weeks later that was not disclosed to me. I emailed them ab it and they claimed it was in my order. I went back to my original email and there was no membership on my order. Literally order from any other place this has been a communication nightmare of an experience
June 18, 2025
Unprompted review
Reply from Snoozy
We’re really sorry to hear about your experience! it’s definitely not what we want anyone to go through. We’ve tried checking our system but weren’t able to locate your name or order, so please feel free to reach out to our customer service team directly so we can get this resolved for you.
Just to clarify: the product you purchased was part of a special discounted offer that includes a 14-day free trial of our Snoozy Collective membership. This allows us to offer the lower price, and the membership details should have been shown at checkout—but we completely understand your concern, and we’ve already flagged this to our team to make it even more clear moving forward.
As for the shipping issues and communication delays, we sincerely apologize. That’s on us, and we’re actively working to improve this process so it doesn’t happen again. Please reach us at hello@snoozysleeps.com if your case haven't been fully solved yet.
I think this is a scam company
I think this is a scam company. And the good reviews here are computer generated. I bought 2 pillowcases. The company then proceeded to take £19 out of my account every 2 weeks and said I joined their membership! How ridiculous. I did not click on any offers. Do not buy from here! It is a con.
June 13, 2025
Unprompted review
Reply from Snoozy
Hi there,
We’re genuinely sorry to hear you feel this way. I want to clarify that Snoozy is absolutely not a scam—we’ve been operating for over 2 years and have served tens of thousands of happy customers across the UK and beyond.
The product you purchased was part of a special discounted offer that includes a 14-day free trial of our Snoozy Collective membership, which was shown at checkout. That’s what allows us to offer such competitive pricing. However, we completely understand that this may have caused confusion, and we’ve already taken steps to make the terms even more prominent.
If you’ve experienced any unauthorized charges or haven’t received a refund yet, please reach out to our customer support team—we’re always here to help and would love the chance to sort it out.
Avoid for hidden charges to your card
Purchased some pillow cases and was offered “welcome gift” discount at checkout. Cases arrived late and the boxes were all smashed up. Pillow cases are okay. 2 weeks later I got charged £19 and told it was because I signed up to a subscription service that offers me a discount to sleep masks. Avoid this company.
June 1, 2025
Unprompted review
Reply from Snoozy
Hi there,
We’re really sorry to hear about your experience, and appreciate you taking the time to share your feedback. That’s definitely not the kind of impression we want to leave.
The “welcome gift” discount you mentioned is part of a special offer tied to a 14-day free trial of our Snoozy Collective membership, which includes exclusive perks like discounts on future products—including our sleep masks. This should have been clearly displayed at checkout, but based on your message, it sounds like we need to make it even more obvious. We’ve passed that on to our team for immediate improvement.
Regarding the delayed shipping and damaged packaging—we sincerely apologize. That’s not acceptable, and we’d love to make it right. Please feel free to reach out to our customer service so we can sort things out for you quickly.
Thanks again for the feedback—it helps us do better.
FINE PRINT WELCOME GIFT
Please please please beware of the fine print. I’ve emailed and haven’t received responses but they are still trying to charge me £19 every day. The UK store only has limited products so why would I want a subscription??? The welcome gift is most definitely a scam to get you into their subscription. Please be careful and don’t expect a response
May 18, 2025
Unprompted review
Reply from Snoozy
We’re really sorry to hear about your experience and the frustration you’ve had. That’s never what we want for anyone shopping with us.
Just to clarify: the welcome gift you received was part of a special trial offer tied to our Snoozy Collective membership. It includes 14 days free access and discounted pricing, and the membership details should have been displayed during checkout. That said, we’re already working to make this even clearer to avoid confusion in the future.
We’ve also tried checking our records but weren’t able to find your message—please don’t hesitate to reach out again to our customer support team. We’re absolutely here to help, and if you’ve been charged in error, we’ll make it right.
Thanks for your feedback—it genuinely helps us improve.
BEWARE Sneaky Scamming Subscription Fee
I placed an order for a couple pillowcases earlier this month. At checkout, it offered me a discounted item so I thought I’d pop it on.
Fast forward two weeks, and I have a random £19 charge come out of my bank account from Snoozy. I immediately emailed them querying this, and they promptly replied to explain my order had signed me up to a recurring subscription unbeknownst to me.
I responded asking for this to be refunded, along with my initial order (which hadn’t been dispatched anyway). They have since been ignoring my emails for several days after initially replying within 1-2 hours. I presume they’re trying to get my order dispatched so they can then claim the subscription fee can no longer be refunded. It’s disgusting scamming behaviour and have had to contact my bank to resolve this. Do not deal with this fraudulent company.
April 8, 2025
Unprompted review
Reply from Snoozy
Hi there,
We’re truly sorry for the experience you’ve had—it’s absolutely not the kind of service we aim to provide, and we completely understand your frustration.
The discounted item you received at checkout was part of a special trial offer tied to a 14-day free membership with the Snoozy Collective. This is how we’re able to offer such significant savings—but we’ve taken your feedback seriously and are already working to make this much clearer at checkout.
We also want to apologize for the delay in communication. That’s on us. If your order hadn’t been shipped and your cancellation was within the trial window, you are entitled to a full refund. If this hasn’t yet been sorted, please reach out again—we’re here and ready to resolve it for you.
Thank you again for sharing your feedback—it helps us do better.
Beware the fine print
Beware the fine print
If you accept the "gift" of the $5 sleep mask they enroll you in a $20/month membership that renews after 14 days. I tried to get a refund and they said they would now charge me $45 for the sleep mask. So, yeah, the pillow case is fine but with the original steep price and the "subscription" it was not worth it.
April 16, 2025
Unprompted review
Placed my order
Placed my order. 4 days later, was told they were out of stock of what I ordered but claimed they would get a replenishment in a week. I tried to request to cancel my order and get a refund and they refused!!! I asked 5 separate times and 5 times they responded with some bull crap.
February 23, 2025
Unprompted review
Okay
Okay, this pillowcase is IT. The silk is soft and bougie which is perfect. I also got their sleep masks. The strap is a little loose now but t does the job, and I’m obsessed.
January 17, 2025
wans tsure what to expect.this silk…
wans tsure what to expect.this silk sleep mask has been a game changer so far. The silk feels soft and the design doesnt slip off much. I just wish the strap was a little more adjustable but the overall quality is really impressive.
January 26, 2025
it was a bit skethcy but this store is…
it was a bit skethcy but this store is great, everything arrived beautifully packaged. their team also went out of their way to answer my questions. Highly recommend!
November 21, 2024
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