I'm genuinely impressed with Snov.io. The platform is impressive, easy to use, and clearly focused on getting your emails delivered. Not only are the core features (Email Finder, Verifier) powerful, b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I worked with Jean at Snov.io to clean up my campaign and improve my email deliverability. He helped me fix my list, improve inbox placement, and remove the technical issues that were holding ever... See more
Company replied
I've been searching for a reliable lead generation tool for a while — and Snov.io is exactly what I needed! 🙌 The interface impressed me from the very first minutes: clean, intuitive, everythi... See more
Company replied
I had a really great experience with snov.io and Valeria as my account manager. Very helpful and patient. Explained things very well and could answer all my questions. I just started my journey with s... See more
Company replied
Company details
Written by the company
Snov.io is a multichannel lead generation and outreach automation platform that helps B2B teams find qualified leads, automate email and LinkedIn campaigns, and manage deals in one built-in CRM.
Contact info
Chernihiv, Ukraine
- help@snov.io
- snov.io
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Highly Recommended
Really quick as I faced a login confirmation issue and it was solved under 3 minutes. Highly recommended
August 12, 2026
Unprompted review
Reply from Snov.io
Appreciate you taking the time to share this!
Very friendly and responsive staff!
August 5, 2026
Unprompted review
Snov.io is a solid platform for running…
Snov.io is a solid platform for running cold email campaigns. The email automation, drip campaigns, warm-up features, and campaign management tools are easy to use and work well.
However, the biggest downside is the contact database. In my experience, many email addresses were either outdated or not properly verified, which affected campaign performance and increased bounce rates.
I would recommend Snov.io primarily for its cold email campaign features rather than its prospect database. If you're looking for high-quality B2B leads and contact data, platforms like Apollo.io or Lusha have provided much better results in my experience.
Overall, Snov.io is a good cold outreach tool, but I wouldn't rely on it as my primary source for prospecting data.
August 6, 2025
Unprompted review
Reply from Snov.io
Hello Ravi,
Thank you for taking the time to share such thoughtful and detailed feedback. We're especially glad to hear that Snov.io has been a strong fit for your cold outreach needs, including email automation, drip campaigns, warm-up, and campaign management. 💜
At the same time, we're sorry to hear that your experience with our prospect database didn't meet the same expectations.
Our database is continuously updated, and we're constantly improving both our data and verification technologies. That's why we'd genuinely appreciate the opportunity to learn more about your experience.
If you're willing to share more about your ICP, target markets, the types of prospects you were looking for, and perhaps a few examples of the issues you encountered, we'd be happy to take a closer look.
Please feel free to contact us at help@snov.io so we can learn more about your experience and better understand how we can help.
Snov.io Team
Easy to use UI.
Easy to use UI.
Most of their features were refined pretty well, they have a lot of options / important tweaks for users to customize a sequence.
Customer Service is fast, helpful
February 5, 2026
Unprompted review
Reply from Snov.io
Thanks for the great feedback! Glad the UI and sequence customization are working well for you, and that our support team was fast and helpful.
Great service providers
They are the best! The service they are providing is perfect and the support is quick and effective.
I recommend!
July 31, 2026
Unprompted review
Anastasia as helpful
Anastasia as helpful, friendly, and knowledgable and and sorted out my requests promptly
July 29, 2026
Unprompted review
Until now
Until now, my experience has been great. Everyone at Snovio helps me a lot with using the app.
July 27, 2026
Unprompted review
The Snov app is down yet again
The Snov app is down yet again. Customer support are usually quick to respond but not helpful.
July 24, 2026
Unprompted review
Reply from Snov.io
Hi Sophia,
We're truly sorry to hear that your experience did not meet your expectations.
Everything is now working normally. If you have any questions or if there's anything that still isn't working as expected, please don't hesitate to reach out to us at help@snov.io or via our live chat. We'll be happy to take a closer look and do our best to help.
We're always here if you need us.
Best regards,
Snov.io Team
BEWARE!
BEWARE! “Mark Williams” from Snovio sends out annoying and unwanted SPAM solicitation texts, despite being on the Federal Do Not Contact list. Reporting them to FTC for harassment!
UPDATE: Snovio ATTEMPTED to have my review removed for “harmful or illegal content” because they don’t like their SPAM texts being called out, but that attempt was overruled by Trust Pilot almost immediately because it’s TRUE! Sorry Snovio!!
July 21, 2026
Unprompted review
Reply from Snov.io
Hi,
Thank you for bringing this to our attention. We take reports like this seriously and appreciate you sharing your concerns.
Snov.io does not support unsolicited communications that violate applicable laws or regulations. We'd like to investigate this matter to determine what happened.
Please contact us at help@snov.io and include the email that received the message, the date and time of the text, and a screenshot of the conversation. This information will help us investigate thoroughly and take any appropriate action.
If the communication did originate from us, we'll ensure your information is removed from any future outreach and review the matter internally.
We appreciate the opportunity to look into this and hope to resolve your concerns.
Best regards,
Snov.io Team
Great features for email warm-up and automated outreach
We’ve been using Snov.io primarily for sending automated email campaigns, and it delivers great results.
What I appreciate the most is how well the email warm-up feature integrates with the rest of the platform. It gives us peace of mind knowing our domain health is protected before and during active campaigns.
When it comes to campaign management, the platform makes it very simple to pause, resume, and tweak sequences based on recipient behavior. The email sending automation is reliable, and the analytics give a clear picture of what’s working. It has streamlined our workflow significantly!
July 20, 2026
Unprompted review
Reply from Snov.io
Hi! Thanks so much for the kind words.
Really glad the warm-up feature is giving you that peace of mind; protecting domain health is something we care a lot about. And it's awesome to hear campaign management has been smooth and the analytics are actually useful for your team.
Thanks for taking the time to share this — it means a lot!
The reason I write this review is I got…
The reason I write this review is I got to communicate with actual person on assisting my questions and not a Readymade-Template that AI would response to my inquiry.
The different AI and person handling our questions? AI couldn't response to context, while a person can, so this is 5star review for Snov.io.
CC: Jean
July 15, 2026
Unprompted review
Reply from Snov.io
Hi! Thank you for this thoughtful review.
We totally get why that matters — sometimes you just need a real person who actually understands your question, not a generic response. So glad our support team could give you that! We'll be sure to pass along your kind words to them.
Thanks so much for taking the time to share this!
Very helpful conversation
Very helpful conversation. Made a very good impression of your company
July 13, 2026
Unprompted review
Reply from Snov.io
Much appreciated!
I have been using Snov.io for years…
I have been using Snov.io for years now. It is stable, improves over time and they have great support.
Though, I am only using it for email DRIP campaigns.
July 10, 2026
Unprompted review
Reply from Snov.io
Hi! Thank you for sticking with us for years, that really means a lot!
So glad to hear the platform's been stable and that you've noticed it improving over time (we're always working on that!). Great to hear the support team has been solid too.
And hey, if drip campaigns are working well for you, that's what matters most! But if you're ever curious to explore other features down the line, we're always here to help.
Thanks again for the loyalty and the review!
Extremely disappointed about the stability of the app
The new email and domains on-demand feature from Snov is a total mess. It just wouldn't work and led to many problems. I'm a developer and I have experience in email setup, and it seems like Snov released this feature still in beta without mentioning it.
As a result, I burned 9 email addresses and lost hours trying to understand. While their support always answers fast on the chat, they are not very helpful. I feel like they aren't being fully transparent with me.
We've been customers for five years, but we are extremely disappointed with this recent change. I never leave bad reviews, but I consider myself very frustrated for all of the time lost and the money lost as well.
Last thing: I asked for a reimbursement on their chat. They sent me to a Google form. I filled it with the details they requested, but I've never heard back.
Definitely a no-go, considering all of the competitors on the market.
June 30, 2026
Unprompted review
Reply from Snov.io
Hi Baptiste,
Thank you for taking the time to share your experience.
We're truly sorry to hear about your experience, especially considering you've been with Snov.io for several years. That's certainly not the experience we want for any customer.
Please rest assured that your case is receiving our full attention. Every point you've raised, including the technical issues you've encountered over the past months, your refund request, and the document you shared, is currently being carefully reviewed by our team. We are going through the entire history of your case to ensure we have a complete understanding before providing you with a final response.
At Snov.io, we take customer feedback seriously, especially from long-term customers who have placed their trust in us over the years. Our goal is not only to investigate what happened, but also to identify where we can improve and ensure every concern is properly addressed.
We'll continue communicating with you directly through your existing support conversation once our review is complete.
Best regards,
Snov.io Team
Great walkthrough
Valerria is extremely knowledgable and it's been an absolute pleasure, such a great walkthrough!
June 30, 2026
Unprompted review
Reply from Snov.io
Hi! Thank you so much for the kind words 🙌
We'll definitely pass this along to Valeriia; she'll be so happy to hear it! Glad the walkthrough was helpful and gave you a clear picture of everything.
Thanks for taking the time to leave this review!
Perfect customer support for our…
Perfect customer support for our business!
June 17, 2026
Unprompted review
Reply from Snov.io
Thank you!
Subscription scam
I would strongly advise anyone considering Snov.io to be extremely careful with their subscription.
I cancelled what I believed was auto renewal months ago, yet I continued to be charged hundreds of pounds per month. The cancellation process is unclear, difficult to navigate, and in my experience did not make it obvious whether the subscription would continue renewing.
When I contacted support, I was initially told that no refund could be provided because the refund period had passed. This was despite the fact that I had specifically attempted to stop future charges and believed auto renewal had been disabled.
What is most frustrating is the inconsistency of the responses. First, I was told that the matter would be escalated to a refund manager who may be able to make an exception. Then I received another response stating that my renewal was still active and asking why I wanted a refund. It felt as though the previous conversation had not been reviewed properly.
Businesses should not rely on customers discovering hidden renewal settings or complicated cancellation processes. If a customer has clearly attempted to cancel and continues to be charged, the company should take responsibility and resolve the matter fairly.
The platform itself may have useful features, but my experience with billing, cancellations and customer support has been disappointing. I have lost confidence in the subscription management process and would not recommend it based on my experience.
June 13, 2026
Unprompted review
Reply from Snov.io
Hi William,
Thank you for sharing your feedback. We’re sorry to hear that your experience with billing and subscription management did not meet your expectations.
We would like to clarify a few important details regarding your case. A refund was provided for your most recent subscription plan.
Prior to that refund, the charges were generated because a subscription plan had been purchased manually from your account and auto-renewal was enabled for that plan. As a result, the subscription remained active and renewed according to the selected billing cycle.
We understand that subscription management can sometimes be confusing, and we regret any frustration this situation may have caused. We also apologize if our communication during the support process did not provide sufficient clarity.
We appreciate your feedback, as it helps us improve both our subscription experience and customer communication. If you have any remaining questions about your account history or billing activity, our support team will be happy to provide additional clarification via live chat or help@snov.io
Best regards,
Snov.io Team
Really smooth onboarding and the…
Really smooth onboarding and the support team have been great whenever I have needed them
June 11, 2026
Unprompted review
Reply from Snov.io
Many thanks!
Solve the problem
Quick response and highly efficient problem resolution.
June 5, 2026
Unprompted review
Good and insightful dashboards.
+ Does the job.
+ Good and insightful dashboards.
+/- Campaigns requires proper planning, audience and setting up to have a good conversion (but snov.io helps)
June 1, 2026
Unprompted review
Reply from Snov.io
Hi! Thanks a lot for the honest and detailed feedback.
Glad to hear the dashboards are giving you useful insights and that Snov.io is doing the job! And you're spot on — good conversion really does come down to planning, targeting, and setup. Happy to hear we've been able to support you through that process.
Thanks for taking the time to share this!
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