Overall great service. Great price Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team. Really impressed. This is our second p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
New customer to snowdon timber but this is now my 'go to for timber'! Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!
Company replied
Fantastic service, extremely helpful guys.From the ordering right through to the despatch. Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour. Highly... See more
Company replied
Snowdon Timber could not have been more helpful. The firm chased my non delivery and replaced my order. The timber was delivered and I could not be happier. The timber is in first class condition. Thi... See more
Company details
- Lumber Store
- also in
- Garden Building Supplier
- Garden Furniture Shop
- Home Improvement Store
- Landscaping Supply Store
- Wood Supplier
Written by the company
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Contact info
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, United Kingdom
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4.3
Excellent
299 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great value and very helpful staff.
Great value and very helpful staff.
😊
February 12, 2024
Unprompted review
Timber delivered the next day
Timber delivered the next day, totally amazed considering the storm damage to property and the demand on suppliers. Well done also the delivery driver who was helpful and efficient. Would definitely use again and already recommended.
January 24, 2024
The order arrived very quickly
The order arrived very quickly - I was impressed with the speed of delivery so soon in the new year.
January 3, 2024
Item not refunded and poor customer service
Ordered via b&q in November order came quick and item was good but ordered too much so sent a pack of wall panelling back and have all the details stating I have. However still no refundc raised this via b&q who put me in touch and have been back a forth with a Kseina ever since, being told the blame and fault is with b&q for the lack of refund. I have asked to be ccd into emails, nothing. Constant excuses and now they also stopped replying and still no refund. I don’t normally like to poor review but the lack of customer service here is extremely poor and I am £96.85 out of pocket currbelty since November
January 10, 2024
Unprompted review
Reply from snowdontimber
Dear Matt,
We would like to start by acknowledging your complaint and expressing our sincere apologies for the inconvenience and frustration you have experienced. We value your feedback, and we take your concerns seriously.
We appreciate your patience and understanding during this process. We want to clarify a few points regarding your complaint:
You made a purchase via the B&Q website, where we are a marketplace seller. Your order was delivered to you on time. Subsequently, you contacted us because you had ordered more than you needed. Once your return reached our facility, we swiftly processed your refund on November 30, 2023. You were provided with proof of this refund, including a refund number and the transaction date.
You then raised the concern that you had not received your refund. In response to your situation, we proactively contacted B&Q website operators multiple times (You have proof of it, please read messages via B&Q) and engaged with the merchant hub to assist in resolving this issue (You were kept updated, please see your text messages). Yesterday, we contacted B&Q again to expedite the resolution process, and you were copied on the communication. We hope that it will yield the desired results and that your situation will be resolved promptly.
Regarding the perceived lack of customer service, we would like to extend our apologies if you felt this way, particularly in light of the non-response to your message on Ksenia's personal number at 18:32 the night before last. We would like to bring to your attention that we were in consistent communication through the Christmas holiday, even though we were closed for Christmas. We wanted to go the extra mile to assist you during this time.
We kindly request that, in your future reviews, you provide accurate and updated information.
We appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please do not hesitate to contact us or B&Q directly. We are determined to resolve this matter to your complete satisfaction.
Sincerely,
Snowdon Timber
Only a phone call away
One of few companies these days that has a good website and ordering system but still answer the telephone if you have questions.
Willing to cooperate in scheduling orders and ensuring great personal service.
January 9, 2024
Reply from snowdontimber
Thank you for the warm words, Alec! Much appreciated
Nice simple transaction
Nice simple transaction. In payed loaded and on my way in good time
November 29, 2023
I am pleased with the product i bought…
I am pleased with the product i bought and was pleased with the price.
November 14, 2023
Great customer journey
Great customer journey. Items arrived next day. Top class service
November 14, 2023
Extremely helpful
Extremely helpful, great advice, great price and helped me load up, thank you!
September 30, 2023
good communication helpful driver
October 3, 2023
Used them before
Used them before, quick efficient service. Delivered with no fuss.
September 19, 2023
Good service
September 20, 2023
Great Service and prompt delivery with…
Great Service and prompt delivery with a smile, Toby? In the office taking the order & Adam who delivered were great guys, Great value for money as well.
September 15, 2023
Easy to order on line
Easy to order on line. Good value and excellent prompt delivery.
August 31, 2023
Always excellent customer service and…
Always excellent customer service and helpful staff. Highly recommend!
September 6, 2023
Decking review…
The wood had clearly been stored outside so had some weathering. I thought I wouldn’t need to treat the wood as it was pretreated, but I wasn’t confident it was treated that well so treated it myself to ensure it lasts.
August 28, 2023
Easy to order & speedy delivery!
August 15, 2023
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