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snowdontimber Reviews 

299
•
TrustScore 4.5 out of 5

4.3

Lumber Store
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly staff and helpful service, noting that products arrive quickly and in excellent condition for various home projects. People often mention that prices are very competitive and they would gladly return for future purchases without any hesitation. However, some customers also noted issues with missing items and lost orders causing frustrating delivery delays that negatively affected their schedules. A few people experienced communication challenges and received contradictory information when trying to track replacements or resolve missing parts from their online purchases.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing strong satisfaction with high-grade timber,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick delivery times and... See more

Service

Reviewers highlight positive aspects of service, frequently praising friendly staff, quick delivery, and... See more

Staff

Reviewers express great satisfaction with the staff, consistently praising their helpful, friendly, and... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers praised the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall great service. Great price Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team. Really impressed. This is our second p... See more

Company replied

Rated 5 out of 5 stars

New customer to snowdon timber but this is now my 'go to for timber'! Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!

Company replied

Rated 5 out of 5 stars

Fantastic service, extremely helpful guys.From the ordering right through to the despatch. Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour. Highly... See more

Company replied

Rated 5 out of 5 stars

Snowdon Timber could not have been more helpful. The firm chased my non delivery and replaced my order. The timber was delivered and I could not be happier. The timber is in first class condition. Thi... See more

Company details

  1. Lumber Store
  2. also in
  3. Garden Building Supplier
  4. Garden Furniture Shop
  5. Home Improvement Store
  6. Landscaping Supply Store
  7. Wood Supplier

Written by the company

Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

299 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(299)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

More than pleased.

Ordering online easy. Some trouble getting through on telephone number, automated answer very difficult to hear, problem reported though. Email contact made and eventually my query answered and dealt with, very politely, friendly and efficiently. Delivery fast and straightforward. Thankyou Snowdon Timber.

August 16, 2024
Rated 5 out of 5 stars

Ordered on line

Ordered on line, goods delivered, short of 4 items, made a call spoke to Graham , very helpful, rang me back sorted the mistake, goods delivered the next day.

July 8, 2024

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