Overall great service. Great price Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team. Really impressed. This is our second p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
New customer to snowdon timber but this is now my 'go to for timber'! Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!
Company replied
Fantastic service, extremely helpful guys.From the ordering right through to the despatch. Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour. Highly... See more
Company replied
Snowdon Timber could not have been more helpful. The firm chased my non delivery and replaced my order. The timber was delivered and I could not be happier. The timber is in first class condition. Thi... See more
Company details
- Lumber Store
- also in
- Garden Building Supplier
- Garden Furniture Shop
- Home Improvement Store
- Landscaping Supply Store
- Wood Supplier
Written by the company
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Contact info
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, United Kingdom
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4.3
Excellent
299 reviews
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Replied to 100% of negative reviews
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Reply from snowdontimber
Thank you for your feedback
Great Customer Service
I ordered 2 fence posts for a small garden project from B&Q and they were supplied by Snowdon Timber. Being based in Wales, I was surprised that they arrived in only a couple of days but unfortunately the delivery company (not Snowdon's fault) did not pack them properly and one had badly split so could not be used. I emailed Snowdon's with the problem and they sent me not one, but two new replacement posts immediately. The staff were friendly, apologetic and resolved the issue quickly without quibble. A very good company who look after their customers. Product is also very good quality.
January 22, 2025
Unprompted review
Good online timber merchant's
The website is easy to use and clear as to what you are buying. I had no issues buying what I needed. My order turned up quickly and I got some notifications of it being shipped.
January 19, 2025
Reply from snowdontimber
Thank you for your feedback
Reply from snowdontimber
Thank you for your review
Excellent personal service as always
January 17, 2025
Haven’t received the goods yet!
January 9, 2025
Reply from snowdontimber
Good morning, Matthew,
Thank you for taking the time to leave a review.
I’ve checked all the orders and couldn’t find any outstanding orders under the name Matthew. However, it’s possible that the order was placed under a different name.
Additionally, please be aware that there are currently significant delays across all carrier networks in the country due to the ongoing weather conditions.
Could you kindly contact our office on 01248 305530, and Graham will be happy to assist you in resolving the issue if needed?
Kind regards,
Snowdon Timber
Very good
Very good, great customer service and good delivery service
November 1, 2024
Unprompted review
Milking stool
I’ve been waiting weeks for my milking stool I ordered from Snowdonia Rustic Pine!! They promised delivery a number of times, yet still no stool. I feel it’s very bad policy and hope to get a full refund. Sharon Gravener
August 23, 2024
Unprompted review
Reply from snowdontimber
Dear Sharon,
Thank you for contacting us. It seems there may have been some confusion, as we are Snowdon Timber Products Ltd., and unfortunately, we do not sell milking stools or any similar items. Based on your review, it appears your order might have been placed with a different company, possibly Snowdonia Rustic Pine.
We recommend contacting them directly to resolve the issue. We understand the frustration of waiting for an order, and we hope they can assist you promptly.
If you have any other questions or if there's anything else we can assist with, please feel free to reach out.
Best regards,
Ksenia
Snowdon Timber Products Ltd.
Brilliant service and communication
Brilliant service and communication. I bought factory 2nds and they were awesome
Huge thanks
September 24, 2024
The decking is of very poor quality
The decking is of very poor quality, there are many knots on the boards some of the knots are missing leaving holes in the decks. Also, not enough deck screws to complete the job. (28 deck screws short). The only good thing is the joists, which are of good material.
September 20, 2024
Reply from snowdontimber
Thank you for your feedback, and we’re sorry to hear about the issues you’ve experienced with the decking. We understand your frustration regarding the quality of the boards, particularly the presence of knots, missing sections, and the fact that you were 28 screws short for your project.
That said, we do find it somewhat surprising, as we’ve sold over 10,000 boards this season and, in the rare cases where customers have raised concerns, we’ve been able to resolve their issues promptly. In fact, all customers who have contacted us have been very satisfied with our service, as we've consistently addressed their problems to their satisfaction. However, in your case, we haven’t received any prior communication from you, nor have we seen any photos that would allow us to assess the situation.
It’s also worth mentioning that there was an option to purchase premium decking, which offers higher-grade boards with fewer imperfections. You also had the option to return the decking or contact us if you were unhappy, which would have given us the chance to resolve the matter for you.
We’re still keen to assist you in any way we can. Please do get in touch with our customer service team ( 01248 305530 ) and provide any photos or further details so we can look into the issue and ensure it’s resolved to your satisfaction, as we’ve done with other customers. We look forward to hearing from you.
Snowdon Timber
Thank you to Richard for his excellent…
Thank you to Richard for his excellent customer service and can do attitude.
September 13, 2024
Free delivery- and quite fast delivery-…
Free delivery- and quite fast delivery- no message with delivery time from delivery company
September 6, 2024
Delivered on time
Delivered on time , lovely delivery man , very polite and good humour.
September 4, 2024
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